How would you proceed with this return?

[inhawaii]

I talked about this in a earlier post but there have been some new developments.

Buyer buys 4 boxes of chocolate chip macadamia nut cookies.

A month later he opens a return saying i sent him the wrong flavor.

He says i sent him just plain macadamia nut.

I questioned the seller about how many were wrong or what exactly he received.

I asked if h could send me a picture of what he received. 

Of course I get no reply.

So I accept the return.

The return shows 4 of 4 items returned.

Today I received the return.

He sent back only 1 of the 4 boxes.  It's opened and half-eaten.

Besides that it is not the box i sent him. It has a Amazon sticker on it. 

I messaged the buyer again.

This time he responds admitting that he did order some of these cookies from Amazon.

I assured him the box he sent me was not from me. It came from amazon. 

I asked him at this point what he would like me  to do.

He said it would be nice if I sent him a box of chocolate chip macadamia nut or send him his opened box back. (very odd)

How would you proceed at this point?

[powell-memorabilia]

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@wrong66 wrote:

Where is there any indication the OP is drop shipping? Did you just pull this out of the air?

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He is confusing drop cookies with dropship cookies.  Easy mistake.

[the-hook-and-the-loop]

Yes, this flaw is too complicated for techies at eBay to fix in one of their updates, so every update they change a font and a layout of a page so they can collect a paycheck and feel as though they are keeping the site modern.

[donsdetour]

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@inhawaii wrote:

Anyone want a half-eaten box of macadamia nut shortbread cookies from Amazon?

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Crush em up and leave that on an ant pile:

feed da critters.....

[albertabrightalberta]

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@gotta-have-it-collectables wrote:

No Returns Doesn't mean No Refunds! That's what happens when YOU do not own your inventory and are a Drop Shipper. Refund is Due ASAP.

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@gotta-have-it-collectables 

Did you even read the thread before posting?!?

[inhawaii]

UPDATE

As someone else mentioned in this thread, trying to dispute this with ebay after the fact is useless.

They use the line "You choose to refund the buyer so there is nothing we can do".

Damned if you do. Damned if you don't.

[katzrul15]

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@inhawaii wrote:

UPDATE

As someone else mentioned in this thread, trying to dispute this with ebay after the fact is useless.

They use the line "You choose to refund the buyer so there is nothing we can do".

Damned if you do. Damned if you don't.

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Amen, brother.

Stings, stings, stings......scammers are mean.  Even those who pretend to not be too bright.

BBL - write amount off in tax calc

Report the Buyer for Fraud. 

Say it with me slowly - mean people who steal sux.

[gemarakop_trading]

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@wrong66 wrote:

I don't get it. Why would a crumbling cookie have anything to do with this post? And I went to college.

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Exactly 

[gotta-have-it-collectables]

Something about Cookies that is just the CODB!

[earthdreamer]

From the Oxford Language Dictionary:

That's the way the cookie crumbles

phrase of cookie

1. INFORMAL

   that's the way the situation is, and it must be accepted, however undesirable.

   "‘It's so unfair.’ ‘That's the way the cookie crumbles.’"

[tk1717]

You can dispute the refund since he admits his error in communication....as long as it went through Ebay message system.

[inhawaii]

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@tk1717 wrote:

You can dispute the refund since he admits his error in communication....as long as it went through Ebay message system.

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You're right.

I can dispute the refund.  Which I did.

Ebay doesn't care that he admits to making a mistake.

Ebays stance: I voluntarily refunded the seller.  Dispute closed. 

[inhawaii]

FINAL UPDATE

The buyer contacted me and wanted to "make it right" because he realized it was his mistake.

He ended up paying me via paypal for the entire sale.

Happy ending.    😃

[katzrul15]

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@inhawaii wrote:

FINAL UPDATE

The buyer contacted me and wanted to "make it right" because he realized it was his mistake.

He ended up paying me via paypal for the entire sale.

Happy ending.    😃

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Wow!!

Faith in humanity!  Wow!!

[smilekc]

It's nice to hear of a happy ending! Thanks for the update.

[albertabrightalberta]

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@inhawaii wrote:

FINAL UPDATE

The buyer contacted me and wanted to "make it right" because he realized it was his mistake.

He ended up paying me via paypal for the entire sale.

Happy ending.    😃

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NICE! This does restore my faith in some PITA buyers.