mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@oaklandmaryland wrote:you can also tell by looking for an extra international fee in your payments
When a seller uses EIS, this fee is waved. Sellers do not have to pay the additional 1.65%. It is a perk of EIS.
That seems to refer to damage in transit, which was handled by the GSP as their responsibility.
My question would be about NAD, where for example the book is pictured as:
But what is sent is:
Same book but different edition and different cover.
Leaving out the seller's responsibility to send the correct edition, is this a valid NAD? Will eIS cover the seller? Or does the seller have to pay for the return?
Don't get too fussy about detail- I don't have a lot of multiples of titles and this was the easiest to show.
@femmefan1946 wrote:That seems to refer to damage in transit, which was handled by the GSP as their responsibility.
My question would be about NAD, where for example the book is pictured as:
Same book but different edition and different cover.
Leaving out the seller's responsibility to send the correct edition, is this a valid NAD? Will eIS cover the seller? Or does the seller have to pay for the return?
Don't get too fussy about detail- I don't have a lot of multiples of titles and this was the easiest to show.
I could be wrong, but there appears to me to be a huge loophole in the rules governing the eBay IS program (here).
Note the last bullet in the image below.
- You'll be protected against item not received claims and chargebacks once your item is accepted at the domestic hub.
And if it's "not accepted"?
I have no idea what "accepted" means in this context, and forgive me for not taking eBay's words here at face value. 😁
I raise this because I recall a thread not too long ago about this very issue, in which the seller was help responsible for refunding the buyer for a NAD. Seller was NOT responsible for return shipping, which eBay covered.
That seems to refer to damage in transit, which was handled by the GSP as their responsibility.
My question would be about NAD, where for example the book is pictured as:
But what is sent is:
Same book but different edition and different cover.
Leaving out the seller's responsibility to send the correct edition, is this a valid NAD? Will eIS cover the seller? Or does the seller have to pay for the return?
Don't get too fussy about detail- I don't have a lot of multiples of titles and this was the easiest to show.
Since EIS is on the hook for coverage I suspect they open and check some packages for content as well as adequate packing. I have seen at least one post on this forum where EIS returned an item to the seller because it did not match what was sent. However, I could not find that post.
If EIS does/did not inspect the contents prior to forwarding this becomes a he said/she said situation as it always is for any claim and as with most claims eBay is going to side with the buyer. If EIS did not inspect the contents prior to shipment they have no way of proving the seller sent the wrong item and should cover the seller and handle the issue.
Any deviation in the seller protections under the EIS program and the program would begin to loose seller confidence.
@a_c_green wrote:
@stainlessenginecovers wrote:
@dbfolks166mt wrote:@she-sells wrote:How do I know if I am in the EIS program.. I got some message saying something about enrollment but I never did anything.
If it's shipping to Glendale Illinois (most do) then you'll know.
There is also now an EIS hub in Commerce, CA.
I knew (why I said (Most Do) but because 95% of all EIS orders are going to Canada/Europe and all those orders ship to Illinois, I didn't want to convolute my response (Commerce is for items going to 'the Pacific', which are few/far between mostly due to the super high cost of US $ vs. Au $ along with the high cost of Shipping (Item selling here for $29+$6 ship lists for almost $80 in Au)
Actually this morning I just shipped an EIS package to a buyer in Japan, and that's going via Glendale Heights, IL. Of course it may have something to do with my location too, which is about 50 miles from Glendale Heights, so it would definitely be a waste of time to ship it to California instead.
IDK, I'm in the state of Washington and mine go through Glendale Heights too.
