03-21-2024 06:48 AM
I received feedback that was inappropriate. It stated a bag I sold was fake, when #1 they did not have proof, and #2 it was not fake. I offered to have them return it, but they never responded. I asked them for a feedback revision and they did not respond. I asked ebay to step in and remove it as it's not just an opinion it's an offense that is a legal responsibility. How can I have it removed?
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03-21-2024 08:50 AM
Thank you for your opinion. I'm actually not mad--I'm concerned for us as Sellers, because it goes beyond an opinion. And working together is something encouraged by all to make Ebay a better selling platform for Buyers and Sellers. It's good to have a community outlet though.
03-21-2024 08:51 AM
Living and learning...
03-21-2024 08:52 AM
Interesting, thanks for sharing.
03-21-2024 08:53 AM
Thanks for the advice.
03-21-2024 08:55 AM
So true. Thank you for sharing that. Much appreciated food for thought. After 20 years on Ebay I am still learning as the world changes.
03-21-2024 08:56 AM
#1 they did not have proof
Buyers do not need proof
and #2 it was not fake
That is your opinion
I offered to have them return it, but they never responded
Buyers are not required to return items in order to leave feedback
I asked them for a feedback revision and they did not respond
Buyers are not required to respond to revision requests.
I asked ebay to step in and remove it as it's not just an opinion
Yes it is the buyer's opinion, and there is no eBay policy that supports removing it.
that is a legal responsibility
What exactly is the "legal responsibility" you are referring to?
How can I have it removed?
You can't. eBay does not remove feedback just because the seller wants it removed.
03-21-2024 09:05 AM
Let it go.
It doesn't affect your rating. Just another weird buyer. Block the buyer.
Responding to the buyer makes it worse. Next time...don't respond to a feedback.
Feedback already got buried from positive feedbacks.
03-21-2024 09:14 AM
@jeejeerose1 wrote:So true. Thank you for sharing that. Much appreciated food for thought. After 20 years on Ebay I am still learning as the world changes.
Again, you are more than welcome. You seem to have a pretty good head on your shoulders and are willing to learn. Believe me when I say we don't always see that here. While I know a lot from supporting others here I don't know it all and continue to learn ...
03-21-2024 09:23 AM
Very helpful thanks.
03-21-2024 09:25 AM
Thank you for the response and advice. Yes, I will move on, but nice to talk about it and see what if anything can be done.
03-21-2024 09:27 AM
Oh yes, I am always willing to hear feedback and learn. I was mostly concerned because selling fake items are being prosecuted by law for items and I did not want to be a part of something like that, when it could have been resolved between Buyer and Seller.
03-21-2024 09:29 AM
"Unfortunately, this is a knock off handbag which is disappointing and it is not as clean as I expected. The size and design are nice. Ill probably donate it."
Any chance this could be a competitor? Something about this feedback just doesn't sound right; it's too "nice". If I got a knock off anything, I wouldn't be disappointed, I'd be mad. She claims it's a knock off but she thinks the size and design are nice. Huh? What does that mean? And she has over 400 FB so would know the money back guarantee rule and yet she's going to donate it? Nice she can afford to do that. She probably just wanted to scar your FB a bit and will turn around and sell the bag herself.
03-21-2024 11:34 AM
Yes, I agree and wondered why she didn't reach out. Thanks for your input.
03-21-2024 11:52 AM
@jeejeerose1 wrote:Oh yes, I am always willing to hear feedback and learn. I was mostly concerned because selling fake items are being prosecuted by law for items and I did not want to be a part of something like that, when it could have been resolved between Buyer and Seller.
This is actually a point I try to push with eBay to make as a requirement BEFORE less than Positive Feedback is left. eBay has even stated in their help pages that "Trading partners" (their term for a Buyer and Seller on a transaction) should try to work things out BEFORE taking action like filing a return or leaving less than Positive Feedback.
03-21-2024 12:03 PM
Yes, i agree. Probably why the negative feedback was put under Neutral as you have to either wait a period of time or try to resolve issue under negative setting.