eBay

toytrekker · ‎07-31-2023

For example I had a package that was rejected by a forwarder for some reason. It's a large item and i'd like the buyer to pay for shipping again if they want me to ship it again. Is there any way to do this on e-Bay or do I just need to cancel the order?

yuncreations · ‎07-31-2023

I asked this to an ebay rep once and they said you just ask the buyer to pay through venmo or paypal. No way to do it on ebay,

.

dqdistribution · ‎07-31-2023

DO NOT CANCEL the sale.

How I would personally handle this is apologize to customer that you will have to issue a partial refund because the package was rejected and if they still want it they will have to purchase again.

Then what you do is go to the order details and go to 'refund'. You issue a partial refund (Deduct the cost for shipping).

Then they will repurchase and pay for the shipping again so you collected the original shipping plus charge for the new shipping.

The reason I do this is because eBay is annoying for me dealing with multiple trackings. The original order is already tainted with tracking that got rejected. The new order will have the fresh tracking associated with it.

If it was UPS, you will be charged a return shipping cost so if you paid 10 dollars for shipping, I would deduct 20 dollars from partial refund.

I believe USPS provides free return shipping on rejected packages.

I have no clue about FedEx, I never use them.

kensgiftshop · ‎07-31-2023

Ask them for their Pay Pal email and send an invoice through there or set up a listing for the shipping and the buyer can pay through it.

Have a great day.

luxgoods · ‎07-31-2023

I had this exact same thing happen last week. After jumping through hoops and Finally speaking with a customer service rep who could barley speak english, he told me to send the buyer an e-mail requesting a paypal payment for the postage. I have sent three requests so it looks like I am going to cancel the order as described above.

mam98031 · ‎07-31-2023

I agree with @kensgiftshop . The easiest way is to invoice the buyer through PayPal.

There are a couple things you need to know and understand before proceeding with this.

First, Email your buyer. Let them know you have the package back and what the reason is that you got it back. Then ask them if they want a refund for the product [but not the shipping] or would they prefer that you reship to an updated address? Buyer choice.

If they choose for you to reship the item, let them know you will send them an invoice through PayPal, so they will get the email from PayPal. They should pay from that invoice and make sure they give you an updated ship to address.

Now here is a really important thing to remember to do. When your buyer pays you, print your new shipping label through PAYPAL. Do NOT print it from Ebay and the transaction. If you do that you overwrite the previous tracking info which you do not want to lose those details in Ebay. Plus you would be dinged for a late shipment because of the re-shipment and the address would be the same to ship to, which is an issue. And you do NOT want to change the address in Ebay.

So you just simply print the label in PayPal. Easy.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

dqdistribution · ‎07-31-2023

Okay, and how does eBays MBG work based on the time table? Because if you leave the original tracking in the system, you are NOT giving your buyer the 30 days protection from delivery.

I think this is unfair, but that's me.

mam98031 · ‎07-31-2023

They lost their MBG protection when the address they gave you would not accept the package.

So now you need to protect yourself. Do NOT issue another label off the original transaction. You will hurt yourself doing that.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

dqdistribution · ‎07-31-2023

They did lose it that's correct, that's why you partially refund the money.

So you are saying you should be able to just send them a product charging them more money and it could be completely defective?

That's abusive, but go ahead and support abusive behavior.

Heck, I should just have them reject and then switch out for a defective product and be like 'You lost your protection when it got rejected' and made me reship it. 😂

mam98031 · ‎07-31-2023

@dqdistribution wrote:
They did lose it that's correct, that's why you partially refund the money.

So you are saying you should be able to just send them a product charging them more money and it could be completely defective?

That's abusive, but go ahead and support abusive behavior.

Heck, I should just have them reject and then switch out for a defective product and be like 'You lost your protection when it got rejected' and made me reship it. 😂

It is true. If they file and INR, the seller will win because of what happened.

They can't or shouldn't file an INAD as they don't have anything to return because they didn't receive it. Therefore the seller would win the INAD.

Now I agree with you that if the seller is not going to find out if the buyer wants the item reshipped that they should refund the buyer less any non recoverable fees the seller had to pay. However Ebay does not force a seller to do this, it is simply the right thing to do IMHO.

If a buyer rejects a shipment for anything other than Postage due or damage to the packaging, they lose their buyer protection, as it counts as the item being received.

If you want to be a dishonest seller, you can do as you suggest if you can get a buyer to play.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

12345jamesstamps · ‎07-31-2023

I know you are asking how to charge for reshipping. I do get items returned to me. I won't reship anything because I do not want it returned the second time. There is usually something that will be written on package why it was not returned....as well as in the tracking information. I think I had an item returned to me due to it being someone at a post office....not sure which one...didn't recognize a country. It was one of those new Soviet Bloc Countries. I know it was a country. I re-handed it to a clerk at the post office and told them to re-mail it. They did. Did not cost me any more postage. I just re-handed the same piece that was returned to me.

dqdistribution · ‎07-31-2023

What I don't think you are understanding is that by following your route it opens up much more abusive behavior.

Yes, the seller will win INR because it was rejected outside of postage due reason.

I'm well aware of how the policies work.

But if I send a brand new iphone, and for some reason it gets rejected (I've had this at the UPS store, where they refused a package for no valid reason other than minimum wage employees not knowing how to do their job)

Now according to eBay my buyer has lost their protections. They message me and still want the item. Okay? Send me shipping costs to my Paypal and I will send it back to them. But before I send it back to them (Because I know I have proof they voided their MBG by refused shipment) I go ahead and package up a Defective returned phone.

Now I got more money, and sent them a defective product. If they try and file an INAD, or a INR, I will gladly show that they voided their MBG.

Massive win for sellers.

rosszonebricks · ‎07-31-2023

@dqdistribution wrote:
DO NOT CANCEL the sale.

How I would personally handle this is apologize to customer that you will have to issue a partial refund because the package was rejected and if they still want it they will have to purchase again.

Then what you do is go to the order details and go to 'refund'. You issue a partial refund (Deduct the cost for shipping).

Then they will repurchase and pay for the shipping again so you collected the original shipping plus charge for the new shipping.

This is basically how I'd do it.

They want it again, they can buy it again. Fully close out the former sale 'by the books', by refunding deducting original shipping.

I strongly disagree with anyone just saying 'ask them to Venmo or Paypal you':

1) That's 'taking it off eBay' which is a violation of eBay policy and could compromise your seller account.

2) Now you both have each other's 'real email' address, which could open you up to fake 'you got paid' emails, and you both probably don't want to expose private info like that, especially for a financial app like Venmo or PayPal.

dbfolks166mt · ‎07-31-2023

By forwarder do you mean a freight forwarder or some other type of forwarder? If the FF refused the package or it was not deliverable to them something is amiss. Simply asking the buyer to pay for the shipping again may not resolve the issue until you know for sure why it was refused the first time.

I would cancel the order since you have the item back. Contact the buyer and let them know that the package was returned due to refusal by the forwarder. If the forwarder refused the package then they are not covered by the MBG and you are not obligated to refund but doing so - the cost of the shipping and fees would be the ethical thing to do.