eBay

toytrekker · ‎07-31-2023

For example I had a package that was rejected by a forwarder for some reason. It's a large item and i'd like the buyer to pay for shipping again if they want me to ship it again. Is there any way to do this on e-Bay or do I just need to cancel the order?

mam98031 · ‎07-31-2023

@dqdistribution wrote:
What I don't think you are understanding is that by following your route it opens up much more abusive behavior.

Yes, the seller will win INR because it was rejected outside of postage due reason.

I'm well aware of how the policies work.

But if I send a brand new iphone, and for some reason it gets rejected (I've had this at the UPS store, where they refused a package for no valid reason other than minimum wage employees not knowing how to do their job)

Now according to eBay my buyer has lost their protections. They message me and still want the item. Okay? Send me shipping costs to my Paypal and I will send it back to them. But before I send it back to them (Because I know I have proof they voided their MBG by refused shipment) I go ahead and package up a Defective returned phone.

Now I got more money, and sent them a defective product. If they try and file an INAD, or a INR, I will gladly show that they voided their MBG.

Massive win for sellers.

I understand just fine. I've been selling here for about 24 years. This isn't a new subject nor is it something that I haven't personally handled. What I told you before is the truth. And yes Sellers could misbehave in these situations by keeping all the money. I choose to believe that most sellers are honest just like most buyers are. I believe most sellers will refund the buyer without Ebay forcing them to do so because they are honest. They just keep what it cost them to ship the item originally plus any non refundable fees.

To me that seem fair and that is what I have always done over the years when the buyer doesn't want the item reshipped.

Yes if you choose to be a dishonest seller, this would be an opportunity for you. I just don't think most sellers see it that way.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mam98031 · ‎07-31-2023

While it would be nice to be able to avoid abuse on this site and others too, it just isn't possible. Sometimes the members have to respond / react in a moral way without being forced to do so. I don't think most people have to be forced to do what is right.

Many of us have complained that Ebay micro manages its sellers. We say we know what is right and wrong. Allow us to be able to take care of our own customers. I don't need the MBG to tell me what is right and what is wrong when servicing my customers. I have always done right by my customers as do most sellers.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

dqdistribution · ‎07-31-2023

@mam98031 wrote:
@dqdistribution wrote:
What I don't think you are understanding is that by following your route it opens up much more abusive behavior.

Yes, the seller will win INR because it was rejected outside of postage due reason.

I'm well aware of how the policies work.

But if I send a brand new iphone, and for some reason it gets rejected (I've had this at the UPS store, where they refused a package for no valid reason other than minimum wage employees not knowing how to do their job)

Now according to eBay my buyer has lost their protections. They message me and still want the item. Okay? Send me shipping costs to my Paypal and I will send it back to them. But before I send it back to them (Because I know I have proof they voided their MBG by refused shipment) I go ahead and package up a Defective returned phone.

Now I got more money, and sent them a defective product. If they try and file an INAD, or a INR, I will gladly show that they voided their MBG.

Massive win for sellers.
I understand just fine. I've been selling here for about 24 years. This isn't a new subject nor is it something that I haven't personally handled. What I told you before is the truth. And yes Sellers could misbehave in these situations by keeping all the money. I choose to believe that most sellers are honest just like most buyers are. I believe most sellers will refund the buyer without Ebay forcing them to do so because they are honest. They just keep what it cost them to ship the item originally plus any non refundable fees.

To me that seem fair and that is what I have always done over the years when the buyer doesn't want the item reshipped.

Yes if you choose to be a dishonest seller, this would be an opportunity for you. I just don't think most sellers see it that way.

Based on your anecdotal evidence I guess you could use the term 'most', however it there is no evidence to support it's correctness.

The method I mention, reduces abusive behavior by the greatest amount and protects both buyers and sellers for when you run into a seller or buyer who doesn't fit in your "most" category.

How do you know the seller or buyer you are dealing with is honest? Maybe it works for 99 transactions but then you have that 1. Say that 1 is a high value item, because you want to believe that most people are honest, someone could be out of a lot of money.

mam98031 · ‎07-31-2023

I do not presume I can speak for everyone and never have. I can speak to my experience as a seller and my experience on these forums. I stand by what I said before. If you are looking for absolutes that are truthful, you are in the wrong place.

Feel free to contact Ebay and ask your questions and voice your concerns. You have every right to do that. Arguing your point here will likely do nothing except maybe make you feel better.

Do whatever method makes you feel the best. Because you want to handle it in a different way than I originally described doesn't make me wrong, not does it make you wrong. I'm not sure why it is so important to you to make it seem that I was wrong. There are often more than one RIGHT way to handle an issue.

IDK what you are after. 1 mad actor out of 100 would = most are honest. Which is what I've always said. I have never said everyone is honest. What the heck is your point?

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

dqdistribution · ‎07-31-2023

Based on my experiences, the majority of sellers I have problems with have all been people who lie and think they can take advantage of me.

Tricks start out with - Sellers asking to close return because they can't issue a refund without it. (Could be true, but not going to remove my ability to get refunded if its a lie)

Sellers telling me I'm not eligible for a return because 30 days has passed even though I opened the return prior to 30 days but they go based on the time they respond (intentionally waiting to respond past 30 days).

Sellers who try and trick me to ship to addresses over seas (Israel/Thailand) while the item location was in the US.

Sellers sending items to invalid addresses with the same zip code.

Sellers giving QR Code return for Kohl's that has no tracking and way to prove item was dropped off.

The majority of sellers I deal with are abusive and liars.

Honest sellers and buyers should always use the appropriate methods to increase safety. Feel free for you to make personal judgement of riskier behavior, but I just don't feel that is great to suggest to buyers and sellers who might not understand the risk they are taking by doing it.

mam98031 · ‎07-31-2023

There really isn't much more that I can share with you. At least not that you would believe. I respect that your experience has taught you differently in the past year than I've had in the past 24. Your experiences are important.

There will always be dishonest people in the world. Fortunately on this site, misbehaving sellers will usually get weeded out pretty quickly, but they do exist here, at least for a time.

You are now bringing up things that this thread is not about. I'd be happy to discuss those with you if you want to open up a new thread so we don't hijack this thread on subjects not intended.

I can offer info on each one of those situations. If you don't know how to start a thread, just ask.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

dqdistribution · ‎07-31-2023

Since eBay's creation.

The amount of eBay accounts I've had is quite extensive.

Heck, I remember selling Diablo II items on eBay back I'd say 2000.

Game CD key business for awhile, before eBay cracked down on that.

I sold reconfigured/IRCD servers/eggdrop shells, way back when IRC was actually a thing.

So please don't make an assumption that my experience is based in the past year.

stainlessenginecovers · ‎07-31-2023

If it was rejected once, it will be rejected again.

Is it going through EIS or a Forwarder? If EIS, there are size maximums; you also have to be sure the item shows the correct size/weight.

If a forwarder, they all have their 'own' rules, which you won't know so again- if they 'rejected once'; they'll just reject again.

mam98031 · ‎07-31-2023

Great. That is lots of very good experience. With that experience I am surprised you didn't learn how to avoid situations like you described a couple of posts back when I suggested you opened a new thread for the discussion. With that said, I'm happy to discuss those points with you, if you choose to open a thread for the discussion. I'm confident others will have things to share with you as well.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

dqdistribution · ‎07-31-2023

You are making assumptions again that I didn't learn how to avoid the situations.

My point wasn't how to navigate those issues, but a reference by me running into a lot of bad sellers.

You seem to want to make judgement based on people's experiences on the forum, which I would say are more on the honest side because they take the time to actually participate in the community.

However, the majority of eBay users do not participate here, so I'd expect a heavy bias.

Would you like me to link you some outside eBay communities that are involved in retail arbitrage "amazon drop shipping'. It will show you a completely different side of things.

toytrekker · ‎07-31-2023

Thanks everyone for the replies. I agree I will close out the sale. Contact the buyer if they'd like to purchase it again. I will not charge the buyer extra either. Cost of doing business i'll eat the costs this time.

dqdistribution · ‎07-31-2023

If you want to give total reimbursement (including shipping) you can cancel for 'issue with buyers address'.

Typically you never use 'cancel' if you already shipped because it doesn't let you reclaim the shipping cost with a partial refund.

But if you want to give full refund and just have him buy it again, then I'd just cancel the sale.

mam98031 · ‎07-31-2023

@toytrekker wrote:
Thanks everyone for the replies. I agree I will close out the sale. Contact the buyer if they'd like to purchase it again. I will not charge the buyer extra either. Cost of doing business i'll eat the costs this time.

@toytrekker

There is no reason to eat any costs. If you are going to refund the buyer, simply refund them less your shipping and Ebay fees on the shipping amount plus 30 cents.

There are times when we have to accept losing money on a transaction, this is not one of them. There is no reason to lose money, just break even.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mam98031 · ‎07-31-2023

@toytrekker

NO, do not Cancel the transaction. The transaction exist and should continue to exist. You do NOT have to cancel the transaction to issue a refund in full or in part.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999