How to bullet proof your listing against returns

[richards*collection]

A lot of people are complaining that they get too many returns with cases, and all they have to do is just say that they don't accept them. My thinking is, if someone really wants something I have, they will buy it, an example of a bulletproof listing? here is link; https://www.ebay.com/itm/292435107399?ssPageName=STRK:MESELX:IT&_trksid=p3984.m1555.l2649 

I don't care what search options, or if anyone can see the ad, I know they do, and I know that this will probally sell at best offer, so I'm saying, just be honest and say your sale conditions right on the advert, and guess what? ebay and paypal will stand beside you. I have had would be thieves try to return and open cases after buying these type of listings, and have won every case, so, people, if you don't like returns after selling get with this, you have something other people want and you can sell like this.

[city*satins]

I have to admit to laughing at the last pic of the jewelry. It looks like after everything was so neatly laid out on the table and photographed, you let your cat spend 10 minutes playing with it.

[southern*sweet*tea]

All a buyer has to do to return that listing is to say it's not as described, none of them are wearable. You have NO DESCRIPTION.  You have no close up shots. IMO these types of listings are as far from bulletproof as can be.

You would be required to send a prepaid label to get your stuff back, and if you didn't, and Ebay had to force the return, you wouldn't get anything back.

[muttlymob]

A pile of craft jewelry pieces is easy to bulletproof by stating in effect that it's all basically unwearable and maybe unsalvageable and could possibly even smell bad.  No SNAD is likely to arise from that.

The OP's jewelry pile is not as bulletproof as he seems to think.

From the listing, in the item condition: 

“these pieces all look wearable and some look barely used, costume pieces sold "as is”

From the description section:

"Mixed lot of used jewelry costume, receive exact seen, sold as is, as pictured, sale is final with no returns, if something is broken, you fix, not responsible for any particular odors, digital pictures may not portray colors accurately."

The OP's listing is a SNAD in the making.  A big failure at the attempt to dodge a SNAD by providing little to no description of what is actually being sold.  Instead, the OP has set up conflicting information.  By stating that all pieces look wearable the later warning that if something is broken he won't take responsibility doesn't fly.

With such a hostile non-description the OP is likely to either get a very low price from a savvy buyer who knows the disclaimer means nothing.  Or a buyer who doesn't understand how eBay works and pays a higher price only to be disappointed with what he gets.  Or a buyer who knows how it works and takes the listing as a challenge to show the seller that he is indeed responsible for the condition of items that he describes as "wearable."

[missjen831]

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wrote:

well, you did, but lets not squabble, were sellers trying to help other sellers, take care dear

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No, go back and read what I said. Reading comprehension is important here, dear.

[richards*collection]

I was thinking these days I sell things when someone gives a offer, and that gives me a chance to screen them, I just block people that give negatives, I choose not to sell to them, I think I have a five star rating, so I am not afraid of losing any snad cases, I have had no trouble yet, thank goodness, thanks!

[richards*collection]

Thank you everyone for the views and critique, I was able to go back and revise the listing with some hopefully better words per some of your most helpful suggestions, so the forum works very well, thanks again every one!

[muttlymob]

I just block people that give negatives, I choose not to sell to them, I think I have a five star rating, so I am not afraid of losing any snad cases,

While blocking potential buyers with a negative habit can help, it is not bulletproof.  Some buyers won't leave negs to avoid having a visible trail.  Others can't leave negs when the seller resolves the SNAD claims before eBay steps in.

Five star ratings and feedback received from buyers don't factor into resolution center cases.

Listings can't be made bulletproof.  The best a seller can do is take steps to avoid problems, not eliminate them entirely.  IMO, ways to do this are to present good, clear pictures of whatever is being sold.  And combine that with good, clear, detailed descriptions so the buyer knows what he is buying and will not be surprised with what he gets.

Trying to sell a large lot of jewelry without even stating how many pieces are included or what they are aside from the pictures is just asking for trouble.  Combine that with unfriendly terms or description, and you jump from asking to begging.

[missjen831]

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wrote:

well, you did, but lets not squabble, were sellers trying to help other sellers, take care dear

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My last words on this. One last time, I did not call you a fool. I gave constructive criticism intended to be helpful. What I said, and the original comment is still up which backs this up, is that your listing terms will not scare off scammers. They will scare off honest buyers. Scammers will see your unenforceable terms, peg you for a fool, and buy the item. The only people you will be turning away are good people. You may not realize it but a good many honest buyers will not buy from sellers with unfriendly, unenforceable terms in their listings as a matter of principle. So again don’t think anything you say in your listings is going to deter scammers from buying. Or help you win false SNADs. You will only drive away good buyers. 

[duggmills]

"I have had would be thieves try to return and open cases after buying these type of listings, and have won every case,....."

Congratulations on winning every case. What's amazing is none of the those numerous claim losers ever gave you negative feed back.  

It looks like if your $125 handful of priceless gems sells even at a best offer, it will be a landmark sale for you.

[lemarcheaupuces]

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Thanks, don't know about scammers, but the views just went ballistic.....

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Well it’s just logical.

u posted here giving a link to ur listing

like many others I looked

no wonder views went ballistic.

[lemarcheaupuces]

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wrote:
Honestly many people get scared away by that kind of listing. Personally I like to keep my listings friendly & professional sounding.
And the scammers, they scam either way 😞

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In 17 years of selling on eBay and other online venues, I have dealt with very few issues.

like u I prefer the friendly approach.

to each his own I guess

[muttlymob]

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wrote:

Congratulations on winning every case. What's amazing is none of the those numerous claim losers ever gave you negative feed back.  

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Feedback is removed when a seller wins a resolution center case.

[pctech463w]

You have just been lucky. Take it from people that have been selling for a long time. If buyers want to scam you, it's almost impossible to fight it. The only way to beat them is if they are stupid, and go about it wrong. If they are careful, there is NOTHING you can do about it.
You're like the guy that never uses condoms, and brags that he has no babies or VD. He's just been lucky. Just like you. That listing won't stop a determined scammer. Sorry, wish that wasn't the case, but it is. I've been on eBay since '99, and have bought & sold thousands of items ( i have other usernames as well), and yes, the vast majority (99%+) have been fine. But there have been a few scammers, and others that are just unreasonable, horrible, awful, miserable people that are hard to deal with that I've had to eat a return or 2 on. It's just the way it is.

The best defense is to make sure you have listings that have good, accurate descriptions, good, clear photos, and avoid the scam magnet categories. But, even doing that, there are no guarantees. I just recently had some **bleep** file a SNAD because she didn't like the outer packaging, which wasn't even really part of the item. It would be like returning a gift because you didn't like the ribbon on the box. So, she lied and said the product was compromised, when it was not. And of course, eBay the scum that they are sided with her.

[rhou7288]

I've sold 3 different CPU processors over a couple months period. Each one produced a not as described or not working return report.  OK, fine, send it back to me after I refund so I can check it out again to be sure it works before I sell it.

The problem is I'm sent back a different and for certain non working item. I was ripped off x 3!  People say sell something else. If I had other things I would but that isn't the point.  Recently, I've included on the receipt or invoice a statement a deterrent.  I say I use the latest in cryptographic photography technology of detailed graphic imagery to be able to 100% verify the object, if it gets returned.  I don't know and really don't care but I haven't had a fraudulent return again.   If it's real or not but the result is it's effective I'll try it. We need more ideas to put in the arsenal of defense.