How long do you wait for a buyer to voluntarily remove negative feedback before responding?

[inhawaii]

Buyer left me a negatove feedback for an expired product.

It was not expired. Maybe a little to close for his liking but still within ebay standards. I apologized and gave him a full refund anyway and asked if he would consider revising his feedback.

How long should i wait for him to voluntarily revise/remove the negative feedback before i respond to the feedback (which could upset him)?

My planned response: "Item received before expiration date clearly on the listing. Full refund given."  

I already contated ebay about this.  I'm pretty sure they will remove this ... but with ebay you never know.

[rustydalmatian]

Buyers can't remove or alter feedback once it is given.  You need to contact ebay and file a feedback revision request.

[inhawaii]

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@rustydalmatian wrote:

Buyers can't remove or alter feedback once it is given.  You need to contact ebay and file a feedback revision request.

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Is this something new?

[andrew547]

All of my buyers who responded favorably to a feedback revision request did so within a matter of days. Probably three or four.

I think it's probably reasonable to assume they aren't going to revise their feedback after a week. Five days feels right to me, but a cushion of a few days just in case does too.

They can always revise after you respond, and your planned response seems very reasonable (and thus less likely to upset the buyer than some other things I can think of).

[mcdougle4248]

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@inhawaii wrote:

Buyer left me a negatove feedback for an expired product.

It was not expired. Maybe a little to close for his liking but still within ebay standards. I apologized and gave him a full refund anyway and asked if he would consider revising his feedback.

How long should i wait for him to voluntarily revise/remove the negative feedback before i respond to the feedback (which could upset him)?

My planned response: "Item received before expiration date clearly on the listing. Full refund given."  

I already contated ebay about this.  I'm pretty sure they will remove this ... but with ebay you never know.

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Did you ask eBay to send your buyer a feedback revision request?  If you did I would wait the full ten days before responding.

https://www.ebay.com/help/selling/leaving-feedback-buyers/disputing-feedback-received?id=4102 

[inhawaii]

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@rustydalmatian wrote:

Buyers can't remove or alter feedback once it is given.  You need to contact ebay and file a feedback revision request.

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I did a feedback revision request. Doesn't a feedback revision request go to the BUYER?

[soh.maryl]

To the best of my knowledge, and reinforced by what I've read here, the seller can fix the problem and then the SELLER can ask the BUYER if he will change his FB if the SELLER sends the BUYER a feedback revision request form.

[dhbookds]

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@inhawaii wrote:

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@rustydalmatian wrote:

Buyers can't remove or alter feedback once it is given.  You need to contact ebay and file a feedback revision request.

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I did a feedback revision request. Doesn't a feedback revision request go to the BUYER?

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yes, it goes to the buyer..........

[nobody*s_perfect]

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@inhawaii wrote: ... I did a feedback revision request. Doesn't a feedback revision request go to the BUYER?

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Yes it does.  But generally a seller doesn't send it until after the issue is resolved to the buyer's satisfaction.   

I would wait the full 10 days, until the revision request expires, before replying to the neg.

[inhawaii]

The only way i could "resolve" the issue was an apology and a full refund. Both already given.

I sent the revision request. Will keep my fingers crossed for the next 10 days before i leave any reply to the feedback.

Thank you!

[andrew547]

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@inhawaii wrote:

I sent the revision request. Will keep my fingers crossed for the next 10 days before i leave any reply to the feedback.

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I second that. I didn't know they expire in 10 days. Assuming they do, it makes sense to wait.

[streetchasegallery]

Looks like it's been revised.

[inhawaii]

It looks like my apology and full refunded got it to a NEUTRAL.  I can live with  that. 

[fern*wood]

Weird, I saw that yesterday and wondered why you were trying to get a neutral revised.  I didn't realize it had already been revised, because I thought ebay always noted "Revised" beside changed feedbacks.  

Glad it worked out for you. 

[wastingtime101]

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@fern*wood wrote:

I thought ebay always noted "Revised" beside changed feedbacks.  

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They used to but that changed when the layout of the FB page changed last year. Even old revised FB no longer indicates that it was revised.