How do you reach a supervisor?

[starstruck80s]

I received negative feedback for what I believe was what was considered a late arrival of an item that was sent to France.  I am actually not even sure what the feedback means - I googled the translation and that was my only guess, that the person didn't like the wait for the item. This was shipped by a company called Printify or Print to Demand type thing and I had no control over their shipping.  In fact, I am not even sure how I got an order from France as I am not comfortable with overseas shipping for this very reason.  It was not shipped out of the time frame allotted, I did not receive a defect for a late shipment and it was from somebody who sold similar items that I do.  I tried explaining this to eBay on the feedback removal request, however, I got denied in a reply email less than five minutes after I sent it.  I don't even think anybody's body bothered to read it and now I am unable to get through again or resend the message.  My guess is that they didn't understand the feedback either and just didn't want to be bothered.  So how can I get through to a supervisor to explain my case - I am constantly sent in circles in the contact us area and cannot get anywhere?

[3eyedfishcatcher]

The buyer's feedback says very badly done. This could very well be talking about the quality of the item and not about the shipping of the item. It is highly unlikely eBay will remove this. You could reach out to the buyer and ask what issues they had with the item. Then after you address the issue and correct what ever problem the buyer had you can then ask them to revise their feedback. 

So if the buyer is not happy with the equality of the item you issue a partial or complete refund. Then on the feedback page scroll down and click the link that says request feedback revision.

[dhbookds]

just for info, I see 350 listings when I sign in for the UK.........so you've got alot that sell world wide.

[donsdetour]

Lets start with that this is not contact eBay, we are users like you.

Translation is "  very badly done"

I doubt you will get this removed as it does not qualify for removal.

You can ask the user to revise there feedback, but they do not have to.

[pburn]

@starstruck80s 

I'd be surprised if a request for feedback removal of a comment that said, "very badly done" would be passed along to a customer service supervisor. I just wouldn't think the issue would rise to that level.

Aside from all the ways to contact eBay via the Help & Contact link, like email, call back, etc., you could try contacting them via private message on Facebook or Twitter.

www.facebook.com/ebayfor business

www.twitter.com/askebay 

[fashunu4eeuh]

Hi, sorry about your frustration. If i were you, i would reach out to customer service via eBay’s Facebook page. I have heard good things about their responsiveness there. Good luck, and hope you can get satisfaction soon.

[a_c_green · Accepted solution]

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@starstruck80s wrote:

So how can I get through to a supervisor to explain my case - I am constantly sent in circles in the contact us area and cannot get anywhere?

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Unfortunately that's nothing far enough out of the ordinary that a supervisor would intercede for any reason. I would go with the suggestion above to try to get more out of the buyer about what the problem seems to be (either with or without a refund as well), and if you reach a point where things seem to be resolved with the buyer, ask him if he would agree to a feedback revision request. (I think you only get a certain number of requests to send to buyers within 12 months, so don't shoot one off to the buyer unless he has already agreed to it.)

Use short declarative sentences and no slang or abbreviations, so that if the buyer has to push it through Google Translate, it stands a good chance of translating clearly to French. (If I have to contact a foreign buyer, I will generally translate my message myself via Google, and paste in the translation below the English in my message before sending it off.)

Also, what does the buyer's Feedback Left for Others look like? Is he very Neg-happy with other sellers, or were you singled out due to something going wrong?

[starstruck80s]

The correct translation definitely helps.  When I googled the phrase I got a completely different translation which led me to think it was about the time it took to ship.  I don't make the face masks, everybody else has liked them, why would somebody who sells similar items not bother to let message me their dissatisfaction so I can do something about it?  I know every eBay seller faces this danger or challenge, but it doesn't seem right or make sense.  Thank you for the links, I will give it a try.

[starstruck80s]

Thanks, it really is so frustrating!  

[starstruck80s]

I understand, my question was not directed towards a supervisor, it was towards fellow users who might have insight on how to get ahold of one.   

[starstruck80s]

Oh wow, good to know.  That was my first overseas transaction since I started on eBay.  

[starstruck80s]

They can have all their money back, I don't even care.  It costs way more in the end with business lost.  One bad feedback and my score is 98.6, yikes!  That looks so bad, I doubt I would buy from anybody with a feedback score that low.  But, thanks I did write to her once to ask her what she meant but she didn't reply.  I will try the refund tactic.  

[michellbake_70]

The negative rating won't be removed, because if your rating is less than stellar,  ebay charges double the listing and final fees.  Its in the small print on your invoice (same just happened to me), and pretty self-serving and nasty on ebays part.

Keep the money to pay for the fees since it wont make difference.

[natwill_268774]

I just want my money back the guy who took a manager every night boo-boo 19 and I just went back for that money will help to pay bills can you please give it back to me please all I ask 

[di_35786]

I'm up here trying to order but this big black screen in the way