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How do you reach a supervisor?

I received negative feedback for what I believe was what was considered a late arrival of an item that was sent to France.  I am actually not even sure what the feedback means - I googled the translation and that was my only guess, that the person didn't like the wait for the item. This was shipped by a company called Printify or Print to Demand type thing and I had no control over their shipping.  In fact, I am not even sure how I got an order from France as I am not comfortable with overseas shipping for this very reason.  It was not shipped out of the time frame allotted, I did not receive a defect for a late shipment and it was from somebody who sold similar items that I do.  I tried explaining this to eBay on the feedback removal request, however, I got denied in a reply email less than five minutes after I sent it.  I don't even think anybody's body bothered to read it and now I am unable to get through again or resend the message.  My guess is that they didn't understand the feedback either and just didn't want to be bothered.  So how can I get through to a supervisor to explain my case - I am constantly sent in circles in the contact us area and cannot get anywhere?

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How do you reach a supervisor?

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

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