mam98031 • Volunteer Community Member • Buyer/Seller since 1999
albertabrightalberta
Your tracking should win any INR the buyer files. Just make sure in the claim she filed that you log the tracking number and note that the tracking shows it was undeliverable.
If you had not of refunded your buyer at all and they filed an INR, when tracking shows it is undeliverable or the buyer refused the shipment, the seller wins. Ebay wouldn't even make you refund the buyer a penny. Most of us just do, like you did. Less original shipping and any non recoverable fees.
You should be fine.
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
@abbylark wrote:Chatted with facebook and she said if the customer appealed it they could refund the entire purchase if the customer did not agree to the shipping not being refunded.
I assume if that happened I would have a defect on my account?
If I refund now will I have a defect?
They are incorrect. Sorry you got incorrect advice. You are covered under the MBG. All sellers should know this LONG policy completely as it is in your best interest to know it.
What EXACTLY does the tracking say when they tried to deliver the package. Bad address, refused delivery, what? I know it was delivered to the front desk [or whatever you said earlier] but then somehow the carrier got the package back to return to you. What does that entry say?
@abbylark wrote:There is not a entry for it being returned. I literally could have never mentioned the last tracking is delivered to the mail room desk. The box said could not be forwarded.
Would you mind sending me a private message and give me the tracking number on the package so I can take a look at it. There may be a different issue happening, but I can't tell until I can actually see exactly what the tracking is saying.
@abbylark wrote:Here is a copy of where they tracking shows it delivered to the customer. There is nothing on tracking even showing it sent back to me.
Tue, Nov 511:45amDelivered, Front Desk/Reception/Mail RoomHILLSBORO, OR 97124I didn't know ebay had a facebook that you could reach them through.Thank you for your time
With that tracking, your buyer is lucky that they got any refund because you weren't obligated to give the money back.
Buyers are responsible for giving a valid address where they will get their item. And once tracking shows delivery, the seller is covered.
@albertabrightalberta wrote:
@abbylark wrote:Here is a copy of where they tracking shows it delivered to the customer. There is nothing on tracking even showing it sent back to me.
Tue, Nov 511:45amDelivered, Front Desk/Reception/Mail RoomHILLSBORO, OR 97124I didn't know ebay had a facebook that you could reach them through.Thank you for your timeWith that tracking, your buyer is lucky that they got any refund because you weren't obligated to give the money back.
Buyers are responsible for giving a valid address where they will get their item. And once tracking shows delivery, the seller is covered.
There problem is USPS did not log into the tracking why the package was getting returned to the seller.
@abbylark wrote:Thank you I sent you a private message.
Got it and I see why Ebay is telling you what they did. IDK why USPS didn't state on the tracking why the package was being returned, but that is a real problem for you in regards to withholding the shipping from the buyer. I did respond to your message and gave you some suggestions. I hope it works.
