Help with case against me

[abbylark]

I shipped the order tracking bought through ebay shows delivered to the mail room  and then two weeks later I get the package back with a note that it could not be forwarded to the address.  I messaged the buyer and did not hear back so I refunded the order minus the original shipping since I sent it to the address provided.   She then messages me to send it again and i responded that I could not since I had issued a refund.

Now she has started a case against me for the shipping saying she never received it and should not pay shipping.  What can I do to keep any defects on my account?  Do I send the tracking showing it delivered?  Do I refund the shipping?

Thank you

[mam98031]

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@reallynicestamps wrote:

If a shipment is Undeliverable, eBay does not require you to do anything. No requirement to return. No requirement for refund.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

I messaged the buyer and did not hear back so I refunded the order minus the original shipping since I sent it to the address provided.

You enter the tracking number showing that it was UNDELIVERABLE.

And eBay should back you up.

You didn't (under their policy) owe even the refund of the selling price.

You might put that link into your response too.

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The tracking doesn't show this information which is why the OP has an issue with Ebay backing them.  USPS dropped the ball on why they didn't deliver the item and did not show on the tracking the reason.