eBay

rix9321 · ‎03-11-2018

Buyer claims shipping damage to a laptop that I shipped him. My wife in a rush to buy the postage left with the package and went to USPS to ship the product and didn't buy shipping insurance.

The buy sent some not so clear, highly suspicious, and self incriminating photos and claims the unit powers on and can see the keyboard light and hear a chime, but no picture on the screen and wants a refund. See the hammer on the bottom right of one of the pictures? The marks on the box look like the hammer was used.

What can I do to prevent being taken advantage of? I've never had to deal with this before, so any help is appreciated!

albertabrightalberta · ‎03-12-2018

@rix9321

Please check your private messages. I pm'ed you several hours ago.

albertabrightalberta
Volunteer Community Mentor

ericlovescameras · ‎03-12-2018

you don’t need to zoom in to see the damage was done with claw end of hammer. i don’t know anything about ebay, but look into what avenues you have for reporting to buyer for fraud. not to ebay, but the federal government. then start dealing with the ebay issue and see how determined buyer is to continue to make false statements in writing with pending fraud case.

rix9321 · ‎03-13-2018

he's in my feedback history. I think I'm not supposed to intentionally post personal information on the forum boards.

rix9321 · ‎03-13-2018

he said the box arrived badly torn up and damaged and sent me the posted pictures. I questioned him further on what was broken on the laptop and he replied that the unit chimes on and the keyboard lights up but the screen is blank. I guess that is the third picture of the laptop looking more like it being off and the keyboard lights not on as he said it was working.

I believe the hammer in the picture seems amiss and tells enough about this...

d-k_treasures · ‎03-13-2018

@vintagemoth12wrote:
Ebay might view that hammer in a REALLY bad light. It's hard to say that your hammer just happened to be in the photo of the damaged laptop box. And, it is probably some sort of crime to try to blame it on the post office.

Ebay's IT department would probably tell the CS agents that the buyer was just trying to fix the laptop ..............

_____________________________
"Nothing is obvious to the oblivious"

timemachine777 · ‎03-13-2018

@d-k_treasureswrote:
@vintagemoth12wrote:
Ebay might view that hammer in a REALLY bad light. It's hard to say that your hammer just happened to be in the photo of the damaged laptop box. And, it is probably some sort of crime to try to blame it on the post office.
Ebay's IT department would probably tell the CS agents that the buyer was just trying to fix the laptop ..............

I tried to find my Emoji smashing the laptop with a hammer, but no luck.

southern*sweet*tea · ‎03-13-2018

It's not a laptop, but

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

maridon7280 · ‎03-13-2018

So a hammer is not an acceptable way to open a box with a laptop in it.... bummer. All these years I have been doing it wrong! No wonder everything is always broken.

berserkerplanet · ‎03-13-2018

Using a hammer is for amateurs.

banana*shoe*boutique · ‎03-13-2018

@rix9321wrote:
he said the box arrived badly torn up and damaged and sent me the posted pictures. I questioned him further on what was broken on the laptop and he replied that the unit chimes on and the keyboard lights up but the screen is blank. I guess that is the third picture of the laptop looking more like it being off and the keyboard lights not on as he said it was working.

I believe the hammer in the picture seems amiss and tells enough about this...

@rix9321

Have you contacted eBay? USPS? The hammer tells the whole story.

timemachine777 · ‎03-13-2018

@southern*sweet*teawrote:
It's not a laptop, but

It's going a mile a minute.

banana*shoe*boutique · ‎03-14-2018

@rix9321

Any update????

pingpong517 · ‎03-14-2018

how about simply: RETURN FOR REFUND. you state that they can return for refund...if they don't wan't to, and they know they are trying to pull a fast one...they may go away.

if they open a case, then fine....if it really was damaged..then you'd have too anyways...if not then they either won't open a case or, then you get it back..paying shipping back -probably, but if it is working fine --then you resell it.....

but start with : return for refund...nothing else...see what they say or do.... you should also report it to security too..the hammer does throw some proof maybe to the package damage.....and you might get a person to also see that ...especially if the buyer starts asking for the moon, and/or gets ugly.