Thanks for the replies. Good conversation. Just to clarify, the buyer is not always "correct" or "right." That is a false business principle. For example, if I claim a supermarket is selling rotten food and they are not, I'm subject to slander. Most sellers are aware that feedback is often used to punish sellers when there is no justification, or the punishment is to lower a seller's score to levels that a LOT of buyer's will notice and avoid.
If I feel like an ass clown later today decided to leave someone negative feedback because I'm having a bad day, that would not justify the outcome of being allowed to harm someone's account. Nor is eBay justified in allowing damage to occur to a seller's account when they are at fault for the complaint, either wholly or partially. They have to take responsibility because it's their show. The individual in this case was very upset over the refund being processed by eBay secondary to the item not being in stock.
I only used my situation as an example, and the conversation was intended to cover the entire spectrum of eBay's corrupt feedback system in general.
Like I noted, the good news is that I'm no longer listing new items on eBay and my sales on other platforms are skyrocketing.
Have a good holiday everyone, thanks again for the comments.
Regards,
