So i got a case opened that buyer didn't recognize the purchase. I told ebay and they said challenge it. So i did. Well I contacted the buyer who left positive feedback and bought previously. He said Im sorry but I have no idea what you mean because I never opened any type of case. It was only in my messages not on seller hub. I sent him the info from my messages and we both are confused. Of course ebay reps can't or won't help and buyer and I are confused. Has anyone ever heard of this? Since I am not getting any help from ebay.
I would contact ebay support by phone as soon as possible. The hold times seem to vary, but I have had mostly positive experiences dealing with their representatives- especially if there is a digital trail of messages that correlate your claims.
It's possible that a buyer who queries a different transaction, not even one on eBay, will ending up triggering challenges from his card provider for all the transactions within that time period: a day, a week, even a month.
My Discover card was compromised many years ago and they were offering to dispute the whole current month for me, except that I was able to identify all the other purchases that had occurred, leaving just one to be reversed. Maybe your buyer was filing a dispute on something else and his provider decided to widen the scope.
I understand that you are just worried about your funds. As a seller myself, I know exactly how you feel. Upon checking here, the dispute is still under review by the buyer's financial institution because they also need to have a fair resolution. Here’s what we can guarantee regarding your situation — since a charge back has been initiated already — once they contacted eBay for validation — all relevant information pertaining to this transaction would be provided to them. Hence, eBay and the bank will work hand in hand in resolving this. per ebay agent
no help same exact **bleep** as last night
Been doing chats so I have a transcript and record of what they say
Here is a copy and paste from agent conversation just now!!
ME: IT is not resolved, nothing is ever resolved
ebay continues to make updates to website that benefits no one, especially the sellers and we are fed up
Agent:
We do apologize for any inconveniences that this has caused you.
Jemah
I know this is not the expected resolution nonetheless, this is the best and only way for us to resolve this case, Robert. Your cooperation will be greatly appreciated on this. As there are no other matters to assist with, we will be disconnecting the chat.
I guess my major issue is that they don't resolve anything which I have had problems past few months and been doing the chats for proof. When I mention they read from script by saying hi, you been here so many years, etc.
Then you tell them problem, they give some **bleep** answer and then disconnect because they can't help you
KrazzyKats • Volunteer Community Member • Buyer/Seller since 1998
