Got scammed with return.

[megasport]

The seller protection is a complete jock!!! The customer service doesn't help at all.  There's no proper investigation on any case at all. You speak with a manager, you're pointing out on suspicion details, and.... of course they make a decision to buyer's favor. 

[megasport]

Thank you.  Many of you here asking for details.  It's a public chat!!!  My statement has the base. To give all details,  means to help someone to figure out another scam.  Or, you want to say only honest sellers here? 

If anybody here represents eBay customer service and think I made an unfair accusation and really willing to help, I'll be more than happy to provide all details of the scam again in person to person conversation. 

Thank you very much. 

[albertabrightalberta]

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@megasport wrote:

To give all details,  means to help someone to figure out another scam. 

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Oh, no Pollyanna! If you think there's a scam that hasn't already been thought of, you're living in a dream world. 

There are websites, blogs and forums with step by step instructions on how to scam. 

But you can here complaining about your loss of seller protection, disappointment in CS's response and the buyer winning whatever claim he made. Presumably you wanted help and advice but without knowing what happened, we can't advise. Different types of scams have different ways of handling them. 

If you didn't want advice but just wanted to vent, that's okay too. But you should have told us that up front! 

"If anybody here represents eBay customer service and think I made an unfair accusation and really willing to help, I'll be more than happy to provide all details of the scam again in person to person conversation."

Ebay customer service and ebay employees aren't here although there are instances in which they are tagged and do respond. But with over 132 million buyers and over 18 million sellers (according to AI), for them to respond privately to every issue is asking the impossible. 

They want to keep their posts open and available to help others with the same or similar problems. Doing it privately (even if possible) helps only the one person with whom they're talking.

[dbfolks166mt]

Thank you.  Many of you here asking for details.  It's a public chat!!!  My statement has the base. To give all details,  means to help someone to figure out another scam.  Or, you want to say only honest sellers here? 

If anybody here represents eBay customer service and think I made an unfair accusation and really willing to help, I'll be more than happy to provide all details of the scam again in person to person conversation. 

Thank you very much. 

     There is absolutely NOTHING you could post in this forum, other than the buyers names which you cannot do, that is not available on multiple forums and venues on the internet. There are YouTube video's that tell you exactly how to scam items off of eBay and other venues. 

[megasport]

Ok. Like I mentioned before,  the shipping from NY to OR. In a few days after it was delivered,  buyer requested return.  It was accepted. Next day tracking number is provided by buyer. In ONE day after that,  I receive a message that package is delivered.  From OR to NY  in one day?  I was home at that time.  It was no USPS  delivery. I didn't find anything.  Called USPS  right away,  open a claim.  Start checking tracking information.  If you ever send anything,  you know that normally it shows that package is accepted,  than goes through a few shipping hubs and locations, arrived, departed, accepted, delivered.  In my case,  the first available location was Queen, NY.  That's why it was delivered so fast.  Called USPS again.  Asked more questions.  They confirmed it was delivered, but address on shipping label is different from my return address. But it's the same zip code. As you know, tracking information shows only zip code of delivery.  USPS even told me that the address on the label that it was shipped from is not OR.  I received email that confirms it.  

Called eBay many times, spent hours going through every detail, provided everything that I could. Everyone was saying that it is obvious scam, we just need a few days to complete investigation.  Appeal, reappeal and nothing.  

[jerseyboymusic]

@megasport 

I think the confusing thing is that you say you shipped from New York, but ALL the items you are selling on this account are shipping from Ukraine. Is your return address (for returns) correct on Ebay?

You offer returns, so when the buyer opened a return request, was the return label generated from you? Or did they use their own label?

Have you tried to contact Ebay via Facebook? The phone reps you request a call back from are outsourced in Asia and don't know anything other than getting you OFF the phone as soon as they can.

[megasport]

The return address is correct,  in NY. They used own label.  

[dbfolks166mt]

Ok. Like I mentioned before,  the shipping from NY to OR. In a few days after it was delivered,  buyer requested return.  It was accepted. Next day tracking number is provided by buyer. In ONE day after that,  I receive a message that package is delivered.  From OR to NY  in one day?  I was home at that time.  It was no USPS  delivery. I didn't find anything.  Called USPS  right away,  open a claim.  Start checking tracking information.  If you ever send anything,  you know that normally it shows that package is accepted,  than goes through a few shipping hubs and locations, arrived, departed, accepted, delivered.  In my case,  the first available location was Queen, NY.  That's why it was delivered so fast.  Called USPS again.  Asked more questions.  They confirmed it was delivered, but address on shipping label is different from my return address. But it's the same zip code. As you know, tracking information shows only zip code of delivery.  USPS even told me that the address on the label that it was shipped from is not OR.  I received email that confirms it.  

Called eBay many times, spent hours going through every detail, provided everything that I could. Everyone was saying that it is obvious scam, we just need a few days to complete investigation.  Appeal, reappeal and nothing.  

     A little more information helps. You need to go to the post office and talk with the Post master. Have them provide you with a memo showing the detailed tracking information on the returned item. As you noted there should be an acceptance scan and detailed tracking information along with the confirmation of delivery. If you have the address of where the package was delivered you can go to the residence, preferably with the policy to attempt to recover the item. 

     This is a common scam where the buyer either alters the return label you provided or creates their own using a return address other than yours. I am guessing the package probably contains nothing or has rocks or wadded up paper inside. The receiver may have not known what to do with the package or item and simply pitched it. Shipper would have had to pay for the label in some manner if it wasn't cash they may possibly tell you or confirm for you, since you have the persons name from when you shipped the item, if it was indeed xxxx xxxxx that shipped it. 

     Hopefully this was not an expensive item as your battle with eBay may be for naught. You can also file a police report with the buyers local police department, report the mail fraud to USPS and file an FBI internet crime complaint. This may not get much traction unless the authorities notice a pattern with the individual and have received multiple complaints. 

[megasport]

USPS doesn't provide details (names, addresses) for safety reason. They only sent me email confirming that the delivery address was different from one that I have provided. 

Your message just backed up my statement.  

We can go to police,  FBI, USPS, anywhere, but don't touch eBay,  the huge company that makes billions and doesn't care.  EBay could have solved it right when it happened,  if they they do a real investigation. 

[johnrj1226]

Suggest you  hire one of these guys or both to get a proper investigation

[robbie31415]

Ebay isn't going to investigate but you se to finally provide information.

You need to go to your PO, ask for a hard copy letter.

Due to security reasons you tell them you don't need the specifics of where it went.

You just need a statement that this tracking doesn't match YOUR addresss. If you/ebay provided the label then include that the label was altered.

You file an appeal with that actual evidence and eBay typically refunds you.

They don't accept emails as evidence.

[jerseyboymusic]

@megasport 

You seem to be skirting around certain questions.

I asked "Have you tried to contact Ebay via Facebook? The phone reps you request a call back from are outsourced in Asia and don't know anything other than getting you OFF the phone as soon as they can."

Have you reached out to Ebay on their official social media account, or just had the phone reps call you? Or have you found a phone number via Google?

[megasport]

I requested a call back from my account.  I spoke with a few reps. By my request, Two times the call was transferred to froud/investigation department and I spoke with two different managers. I have not reached ebay on social media.  

[jerseyboymusic]

@megasport 

As I mentioned in my earlier comment, those folks are outsourced (non-Ebay employees) agents in Asia whose main job is to take up a warm body on the phone and get you OFF the phone as soon as they can. A waste of time and money.

The real Ebay reps who WORK for Ebay are found on Ebay's official social networking accounts. If no one has given you those links yet, maybe someone who has those links can provide those for you

[megasport]

https://www.facebook.com/ebay?mibextid=ZbWKwL

Is it this one?

[dbfolks166mt]

USPS doesn't provide details (names, addresses) for safety reason. They only sent me email confirming that the delivery address was different from one that I have provided. 

Your message just backed up my statement.  

We can go to police,  FBI, USPS, anywhere, but don't touch eBay,  the huge company that makes billions and doesn't care.  EBay could have solved it right when it happened,  if they they do a real investigation. 

     USPS will not give you the information electronically or over the phone but I have gone to the PO, although this was a long time ago, and talked to the Post Master, gotten the detailed information including where the package went and to whom. You will find several posts on this forum where others have done the same. Tell the PO that it is information you need for the USPS, Police and FBI reports. I was also able to actually retrieve the package that the scammer sent to the CVS pharmacy.