Got scammed with return.

[megasport]

The seller protection is a complete jock!!! The customer service doesn't help at all.  There's no proper investigation on any case at all. You speak with a manager, you're pointing out on suspicion details, and.... of course they make a decision to buyer's favor. 

[kensgiftshop]

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@megasport wrote:

All details of scam in public chat.  No, thank you 

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If you don't want to give any details about what happened, no one here can help.

[redmodelt]

"No, Ukraine is not in the blocked list.  I'm  in the US. And order was shipped from NY to OR"

How can the items you are selling be shipped from NY if all the listings past 90 days sold and current listings, show location as Ukraine? 

If the buyer opened a not as described return, there is no fighting it, you have to accept and pay return shipping. Contacting eBay does not change anything and would be a waste of time. 

[bonanza125]

The fact of the matter is Ebay has made a decision that wasn't ruled in your favor so we as your peers of this community really can't help you change the outcome of Ebay's decision. Based on your message to Ken if your buyer filed a return case and you fought the case then yes Ebay will rule in the buyers favor. That would be on you as the seller. You are required to accept a return and issue a refund upon that return. If you don't you will lose the case and the buyer will get a refund and keep the item. It is now up to you as the seller to go to court to get that item back. The advice is always don't high valued items cause there is a risk of losing it.

[janet9988]

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@megasport wrote:

No, Ukraine is not in the blocked list.  I'm  in the US. And order was shipped from NY to OR. 

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So YOU are located in the USA...Yet Your items are located in Ukraine... BUT you ship from NY in the USA?

Plus you are violating ebay policy an the law by admitting to declare items will be sent as a gift.

https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/international-shipping?id=...

[albertabrightalberta]

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@megasport wrote:

No, Ukraine is not in the blocked list.  I'm  in the US. And order was shipped from NY to OR. 

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Am I missing something? 

You're (now) showing as registered in the US, listings show item location as Ukraine yet you're saying the order was shipped from NY to OR. 

[dbfolks166mt]

@megasport wrote:

No, Ukraine is not in the blocked list.  I'm  in the US. And order was shipped from NY to OR. 

Am I missing something? 

You're (now) showing as registered in the US, listings show item location as Ukraine yet you're saying the order was shipped from NY to OR. 

     There is simply WAY too much wrong with this whole issue. If they are shipping out of NY why do all the listings still show the items in Ukraine using international shipping? 

[johnrj1226]

Some  where in your  search you will need to supply the Who, What, Where, Why and How of your  issue  And  provide valid  proof.

You came to this  discussion board at your own free will.  And won't provide any info - this board is a  discussion board and member can only point you in the right  direction.  Yep 500 bucks is  not chump change but being able to  communicate to the top eBay dogs is highly not likely in this century - there  are some basic  facts on eBay

As of the first quarter of 2024, eBay has 18 million active sellers. The platform offers a wide range of products from many different categories.

Here are some other eBay statistics:

• Active buyers: eBay has 132 million active buyers, the same number as the previous year. 

• GMV: In the first quarter of 2024, eBay's GMV was $18.6 billion. 
• Revenue: In 2023, eBay's revenue was $10.62 billion. 
• Visits: In 2023, eBay had 2.98 billion monthly visits. 
• Users: There are over 135 million eBay users worldwide. 
• Listings: There are at least 1.7 billion active listings on eBay. 
• App downloads: The eBay app has been downloaded more than 599 million times. 
• App usage: 3.67 million users in the US access the eBay app every month. 
• Mobile usage: 60% of eBay's gross merchandise volume involves a mobile device. 
• IN a nutshell - we are all  just a drop in the bucket

[inhawaii]

You keep saying "no proper investigation".

You're right.   There is no proper investigation. There is NO investigation at all.

Do you have any idea how many returns happen on ebay every day?

Thousands, probably hundreds of thousands.

Ebay would have to hire a huge staff of "investigators" to do what you are wanting them to do.

That's why they just side with the buyer.

That's why I don't sell anything on ebay for more than few hundred dollars.

There is a saying amongst seasoned ebay sellers...

"Don't sell anything on ebay that you can't afford to lose."

FUN FACTS;

There are approx. 2 billion items sold on ebay every day.

If  .5%  of those sales resulted in a return, that would be 10 million returns.

Would you like to he the guy in charge of investigating 10 million returns?

[reallynicestamps]

You sold something for $500 (the carbon helmet on Oct 11?)

You shipped it to Oregon from NY.(you are dropshipping from a supplier who warehouses in NY? or from Ukraine as one FB indicates?)

The buyer opened a claim.

For Not As Described or for Not Received? This is important.

In NAD Claims the seller is required to supply Return Shipping.

• Did you do that?
• Was the thing returned to the supplier?
• Has the supplier acknowledged the return?

In INR Claims the seller must show the tracking proving the item was delivered.

• Did you do that?

There is a system. It does not work well for dropshipping, because one of the many weak points is that the supplier may not accept a return or may not ship as promised.

[isaiah53-57 · Accepted solution]

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@megasport wrote:

The seller protection is a complete jock!!! The customer service doesn't help at all.  There's no proper investigation on any case at all. You speak with a manager, you're pointing out on suspicion details, and.... of course they make a decision to buyer's favor. 

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"There's no proper investigation on any case at all."

Here's the disgusting thing about that statement - When the site just automatically takes the buyers word and does not investigate these cases, it frees up the SAME SCAMMERS and THIEVES to just continue doing the same thing OVER AND OVER again. So basically, they can never be caught... Site doesn't seem to care - just more fake sales to give the appearance that all is well here in my most humble opinion...

[isaiah53-57]

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@inhawaii wrote:

FUN FACTS;

There are approx. 2 billion items sold on ebay every day.

If  .5%  of those sales resulted in a return, that would be 10 million returns.

Would you like to he the guy in charge of investigating 10 million returns?

---

Where on earth did you get these crazy figures?! AI?

In relation, there is this:

"The first 24 hours of Amazon's 2023 Prime Day marked the single largest sales day in company history, Amazon said last year. Prime members purchased more than 375 million items globally over 48 hours.

And this:

"Over the past decade, Amazon's order volume has seen exponential growth. According to Statista, Amazon handled approximately 4.5 billion orders in 2022, averaging around 12 million orders per day.

[robbie31415]

Here is what AI thinks about their statement.

=============================

The claim that approximately 2 billion items are sold on eBay daily is inaccurate. According to eBay's financial report for the fourth quarter of 2023, the Gross Merchandise Volume (GMV)—the total value of all items sold on the platform—was $18.6 billion for that quarter. This equates to an average daily GMV of approximately $207 million.

Assuming an average item price of $50, this would result in about 4.14 million items sold per day, which is significantly less than 2 billion.

Regarding return rates, eBay's Service Metrics Policy indicates that a "Very High" rate for "Item Not as Described" returns is 7.8%, while the average rate among sellers is 1.3%. Using the average rate of 1.3%, approximately 53,820 returns would occur daily out of 4.14 million items sold.

Therefore, the assertion that 2 billion items are sold daily on eBay, leading to 10 million returns at a 0.5% return rate, is not supported by available data. The actual figures are substantially lower.

[dbfolks166mt]

You sold something for $500 (the carbon helmet on Oct 11?)

You shipped it to Oregon from NY.(you are dropshipping from a supplier who warehouses in NY? or from Ukraine as one FB indicates?)

The buyer opened a claim.

For Not As Described or for Not Received? This is important.

In NAD Claims the seller is required to supply Return Shipping.

• Did you do that?
• Was the thing returned to the supplier?
• Has the supplier acknowledged the return?

In INR Claims the seller must show the tracking proving the item was delivered.

• Did you do that?

There is a system. It does not work well for dropshipping, because one of the many weak points is that the supplier may not accept a return or may not ship as promised.

     OP has basically refused to provide any additional information regarding this quagmire but hopefully they learned something from the experience and can protect themselves as best as possible to prevent a repeat. 

[dbfolks166mt]

Yes, I've contacted ebay,  explained everything and even pointed on details that clearly shows it's a scam.  I spoke with 6 or 7 ebay agents, 2 of them are supervisors.  The last one just turned me down,  keep saying "we have no option for help in your case ".

     You should know that the customer support is basically useless these days. They will tell you what you want to hear to get you off the phone even if that means lying to you. As for the supervisors who knows if that is what they really were. 

     The fact that you even contacted eBay about whatever case/claim the buyer had opened rather than directly responding to whatever the buyer did probably just automatically supported the buyers claim, eBay closed the claim in the buyers favor, fully refunded them, still charged you the FVF's, allowed the buyer to retain the item and dinged your account metrics. 

     This is all based on information from similar postings on this forum but who knows in your case this is simply supposition since you have no details. 

[janet9988]

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@megasport wrote:

Yes, I've contacted ebay,  explained everything and even pointed on details that clearly shows it's a scam.  I spoke with 6 or 7 ebay agents, 2 of them are supervisors.  The last one just turned me down,  keep saying "we have no option for help in your case ".

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Nothing is clear...... Item located in Ukraine .. yet you claim shipped from NY to Oregon?