Ill try to keep this short:
From the beginning, I sold an iPhone 11 PRO Max Unlocked Phone. This phone is still to this day is under factory warranty. A month ago, I sold it to a buyer with very low feedback. They were responsive at first, they asked me to verify the IMEI/ serial numbers on the phone which obviously I did. After verification by the buyer that it was good to go, I shipped the phone out.
A day or two the seller decided to open a case, stating the phone had a black screen and wouldn't power on. I emailed the buyer 6 days in a row to please give me further details because the phone is covered under warranty through Apple and they could just go to the store and get a new one. No response, for weeks. I starting opening cases with eBay on my end so I can give the money unfrozen. I called eBay roughly 15-20 times in response to this case and the answers were different almost every time I called.
So the case was put on hold as they were reviewing the details, I randomly received an email from eBay saying to ship the phone back, I called eBay and a nice gentleman from the UK it sounded like on their customer service team said the email didnt make sense and to just "sit tight" until the case was put off hold.
Listening to the eBay rep, I waited until October 30th when the case was put off hold, I called in eBay- explained everything to a nice lady and she put the decided case in my favor. (meanwhile I was emailing the buyer daily, still no response at all)
Not even 30 minutes after the case was ruled in my favor, the buyer must have called in and said I never sent him a return label (this wasnt an option and I didnt send him one because the eBay rep told me to hold off) They reversed the case, ruled it in the buyers favor as he still has my phone.
Ive been in contact through email about this with eBay on numerous occasions and im getting the run around. I've sold over $100,000 worth of items on eBay in my lifetime with little to no issues (nothing major).
They ruled in favor of a 3 feedback buyer who was obviously scamming.
a week ago I was promised my $760 in a new case where another ebay department said that it wasn't fair and "guaranteed" me eBay would give me a refund. Well guess what? no refund. I've bought and sold on eBay for many years, but will not be giving them anymore business until this is handled correctly and I'm refunded my money. I've spent over 10 hours on the phone and emailing eBay with no help just "other department will call you back"
this is truly unbelievable, and I'm looking for advice and I want to make sure everybody is aware of this.
