07-21-2017 09:27 AM
Good afternoon fellow eBay sellers!
With the clamp down on eBay addressing outside sales and flagging telephone numbers and addresses, how do I share my address with a buyer that was sold as local pick up? They claim they do not have access to it?
Ty!
07-21-2017 09:31 AM
You should be able to get it by pulling their contact information.
Go to Advanced Search, and select Find Contact Information.
You will need the user I.D. and the item number.
07-21-2017 09:35 AM
I would just respond to the paypal sold reply which goes to their email address, or you can see their email address on paypal page......... just saves hassle....
07-21-2017 09:36 AM
If you have an address and name for the buyer, look it up on the internet
07-21-2017 09:38 AM
@dhbookds wrote:I would just respond to the paypal sold reply which goes to their email address, or you can see their email address on paypal page......... just saves hassle....
That works, too, IF the buyer paid with PayPal.
07-21-2017 09:39 AM
If you have completed a sale with a buyer eBay will not block your phone number in messages.
07-21-2017 09:56 AM
@newjerseypicker08836 wrote:Good afternoon fellow eBay sellers!
With the clamp down on eBay addressing outside sales and flagging telephone numbers and addresses, how do I share my address with a buyer that was sold as local pick up? They claim they do not have access to it?
Ty!
DON'T!
Agree to meet somewhere public. Our town has a place at the local police station where a seller and buyer can meet.
I tried to buy something from a local seller and meet and he refused. He did it once and was attacked. He promised his family he would never meet anyone again.
The only good thing is that it was a Craigs List transaction and not on eBay.
07-21-2017 10:09 AM
You meet someone somewhere on a $100 item not a $6000 item!
I sold my Corvette and I had the buyer bring cash to my house.
We sat at my kitchen table for almost an hour to count and verify that the $28,500 was not counterfeit and all there.
I had not a single worry in the world, we were on MY turf. . .
07-21-2017 10:46 AM
With the clamp down on eBay addressing outside sales and flagging telephone numbers and addresses, how do I share my address with a buyer that was sold as local pick up? They claim they do not have access to it?
There's really no good answer to this.
Ebay doesn't particularly like LPU anyway, so they could take their time providing an answer.
07-21-2017 12:19 PM
07-21-2017 12:24 PM
@*eponymous* wrote:That is how it is supposed to work.
@llllady Pulling contact information is being retired.
Really? Interesting.
07-21-2017 02:40 PM
The "how to communicate address/phone number for local pickup only" was recently discussed on another thread ~ this is Trinton's response:
@pdxcyclebroker wrote:So I called ebay "support" and asked them what the protocal was for completing a "local pickup only" transaction.... They don't know.
Hey everyone, happy to give some next steps on this. A seller can provide a customer service phone number to their buyers by inputting this information within their account settings. You will need to make sure your account is set up as a Business Account under "Personal Information" in your Account settings. From there you can go to "Manage communication with buyers" and select Edit to the right of "What your buyers can do" about three-fourths of the way down the page. From there, you can input a customer service number on the next screen that buyers will be provided when they try to contact a seller after purchase. This will allow you and the buyer work out a meeting time and location for the item they purchased.
Addtionally, I want to clarify that we review any concerns of an off site sale and would be able to see that this was a local pickup situation, so there is nothing to worry about. Certain words or phrases can trigger our automated email, however no action is taken until a manual review of the details is performed.
"Hi @hidy-hoo - While an item that can be inspected at the time of pickup isn't eligible for SNAD coverage, a buyer would be protected if the item required to be taken home to test it's functionality. Also, if a seller were to accept returns on a local pickup item the buyer would be covered.
"INR protection would only be applicable if we weren't able to see arrangements were made. "
07-21-2017 04:30 PM
07-22-2017 10:43 AM - edited 07-22-2017 10:44 AM
@hidy-hoo wrote:
way down the page. From there, you can input a customer service number on the next screen that buyers will be provided when they try to contact a seller after purchase. This will allow you and the buyer work out a meeting time and location for the item they purchased.
How clear is it to the buyer where to find this telephone number? Or is it buried?
07-22-2017 11:14 AM - edited 07-22-2017 11:18 AM
How clear is it to the buyer where to find this telephone number? Or is it buried?
I went to a recent purchase to see what I could find.
Found no trace of this phone number.
Did find the usual "I have a question about using my item or I want to send the seller a message".
It's not a real solution.
If you do reply, you will be given an off-ebay strike, but no immediate penalty.
The next time, you will be penalized, but if you call CS, they'll probably rescind the penalty.
It's not a real solution.