eBay

retrogamescrafts · ‎03-13-2018

I sold an item internationally (I'm located in the US) through the Global Shipping Program, the item arrived safely at the distribution center in Kentucky and arrived damaged to its final destination. The buyer requested to return the item to me, I denied and explained that he needed to talk to eBay to get a refund since the GSP agreement clearly states that the seller is not responsible for damage during transit. He instead opened a claim on PayPal, and of course, PayPal decided in his favor, giving him the option to ship the damaged item back to me for a full refund and put a hold on my account for the full value of the sale.

I've talked to both eBay and PayPal numerous times over the past 30 days to try and resolve the issue. Ebay closed the return request and closed the case in their system, but now PayPal is making me accept the return of the broken item and refund the buyer for it.

Ebay is clearly at fault, but they have told me that closing the case in their system is all they can do. Now PayPal refuses to change their decision regardless of all evidence presented to them, and I'm forced to accept a damaged item back and refund the buyer for the full amount. I'm seriously considering taking eBay to court for breach of contract.

Any advice would be greatly appreciated.

Thanks

retrogamescrafts · ‎03-14-2018

***UPDATE***

After Trinton's interference, I received this message from PayPal:

"We've finished investigating the claim your buyer filed, and we've decided the case in the buyer's favor. We've determined, however, that the global shipping provider was at fault and is responsible for refunding the total amount of the purchase and shipping to the buyer. We won't deduct any money from your account."

I verified and the money has actually been returned to my account. Now, this was a nightmare to resolve, the system didn't do what it was supposed to do and it put me and the buyer in a very stressful situation. I don't know how this is going to be informed to the buyer, but I suspect he's going to continue to believe this was all my fault. Due to that, I will no longer use GSP, and to be honest I don't trust any part of the terms and conditions set forth by eBay or PayPal in regards to how sellers are protected. If you have to go through this level of unnecessary difficulty to get such a cut and dried case solved in the proper manner, that is a huge problem.

View Best Answer in original post

18704d · ‎03-13-2018

" He instead opened a claim on PayPal, and of course, PayPal decided in his favor, giving him the option to ship the damaged item back to me for a full refund and put a hold on my account for the full value of the sale."

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Suing eBay won't help you.

fwiw,

Lynn

Lynn

You love me for everything you hate me for

.

dhbookds · ‎03-13-2018

Global shipping is supposed to "jump in" and handle claims like this on Ebay.........I don't know what the situation is when paypal gets involved.

Personally, I'd try to contact someone on the ebay for business facebook page and try to get them to help...

retrogamescrafts · ‎03-13-2018

That claim was a result of eBay not complying with their own agreement, so they are liable for any damages that may come to me as a result of that.

thallidguy · ‎03-13-2018

Suing eBay, even in small claims court, is going to cost you a lot more than you could ever possibly get from them in a judgment.

thallidguy · ‎03-13-2018

Besides, it's PayPal that's forcing you to refund, not eBay. It sounds like eBay closed the case against you without prejudice, which is what they were supposed to do.

PayPal dances to its own tune now. eBay doesn't tell it what to do.

retrogamescrafts · ‎03-13-2018

I added this response before, but it's worth repeating.

That PayPal claim was a result of eBay not complying with their own agreement, so they are liable for any damages that may come to me as a result of that.

missjen831 · ‎03-13-2018

@dhbookdswrote:
Global shipping is supposed to "jump in" and handle claims like this on Ebay.........I don't know what the situation is when paypal gets involved.

Personally, I'd try to contact someone on the ebay for business facebook page and try to get them to help...

The GSP doesn’t jump in. eBay customer service does. So when the PP dispute was opened, the seller should have called eBay (assuming they didn’t) because the GSP terms also say that PP disputes are included in the sellers protection. This all could have been prevent had the OP not told the buyer to talk to eBay. The OP should have called eBay and they would have handled it from there. Instead he told the buyer to talk to eBay and the buyer turned around and filed with PayPal which closed the eBay case. eBay should still be stepping up because he is supposed to be covered in a PP case.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

dhbookds · ‎03-13-2018

Jen..........I specifically asked about the proceedure somewhere quite recently......and Blues said the seller had to do nothing......that GSP would take over as soon as the buyer filed a claim...........on ebay....

castlemagicmemories · ‎03-13-2018

I thought you had to call Ebay and ask for a GSP specialist and point out that this was a GSP listing, that got safely to KY. So now it was their concern.

retrogamescrafts · ‎03-13-2018

That is correct, the seller is supposed to be protected in case of PayPal disputes under the GSP terms.

I have tried everything I can think of to have eBay step in to solve this, nothing came of it.

blueberryjellyfish · ‎03-13-2018

When you called eBay did you ask to speak with a GSP specialist?

missjen831 · ‎03-13-2018

@dhbookdswrote:
Jen..........I specifically asked about the proceedure somewhere quite recently......and Blues said the seller had to do nothing......that GSP would take over as soon as the buyer filed a claim...........on ebay....

I’m sure they will just say there was a “misunderstanding”. Because what they said is simply not how it really works. Maybe it should work that way but it doesn’t.

One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

retrogamescrafts · ‎03-13-2018

I've done that. They told me I had to contact eBay in the country where the buyer made the purchase and gave a phone #. I called and nobody could speak English. I called eBay back in the US and they told me they couldn't do anything other than close the case in their system and told me to deal with PayPal on my own. Quite literally, those words.