mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Simply-the-best-for-you Volunteer Community Mentor
Yes and I did explain it in post 72.
Since you choose to go the route that cost you a little more in fees, you'll be fine because you created an entirely new purchase transaction.
Hopefully when you refunded the original transaction you did a partial refund and kept enough money to cover your original shipping and your selling fees as you do not get a FVF refund on a partial refund.
That changes sometime in May, but they still haven't told us on what date that changes.
By using the method with a PayPal invoice you don't have to eat those fees. You just charge the buyer the exact same amount for shipping you did the first time plus an estimate of what your PayPal fees are. As simple as that. It does work, I do it all the time.
@mam98031 wrote:
See post 81. I tested this earlier today and it works fine. I posted my exact email to the buyer and I did not get any error message.
I already saw that. I have read the entire thread. Unfortunately, I don't think that means anything b/c back when we used to get that message a lot, it was always intermittent. Sometimes we'd get the message that @inhawaii got & other times it would work just fine. In fact, one of the things we would do back then, was just try again repeatedly & sometimes it would just randomly work. So, I don't think the fact that you got it to go through doesn't mean much.
I still want to know from velvet@ebay if this is a change in policy or part of the testing of the "new" messaging system. If it is, it's a huge step backwards. It's also a change in how Ebay has told us to handle it.
As for the selection of the "solution". I understand the issue of a wrong solution being accepted. Unfortunately, it happens so often that the purpose of it is questionable at best. The part I was stunned by is that someone actually cares if their solution is "picked", but what do I know? Social Media is full of people who care a whole lot about random internet brownie points from strangers.
Mine have never been "intermittent", they have always gone through fine. I have at least one of these almost every month. But I also respect that my experience is not always everyone's experience.
I do however disagree that the fact that my email today that went through doesn't mean much. But that is fine. The "new" message system is cosmetic not in the policies of the does and don'ts in the email.
WE can't improve anything if we have the attitude, it has always been that way so just accept it. I'm willing to be part of the change, I would hope others would be too, so we can improve the experience in the Community, but I respect it if some prefer not to be part of it. That still does not make the effort a joke or unimportant. Solutions will likely never be 100% correct, but we can do better. Much better than we currently do.
And because some don't care doesn't mean nobody cares. Those that don't care simply don't need to participate. No one is going to force anyone to do anything. It is all voluntary by the OPs of threads. It doesn't have to be made into a huge deal or a joke as it is neither.
@wastingtime101 wrote:
@inhawaii wrote:Unfortunately I went the ebay "print another label" route.
Any down side to that?
You'll get late shipment marks on your dashboard @inhawaii because the new tracking will take precedence. If you consistently ship on time then (with your volume) your seller level won't be affected by one or two late shipments.
That would happen if they went back to the original transaction to print the label. But they cancelled and refunded that transaction and had the buyer purchase the item again with the new address on their payment. So they will be fine.
But you are absolutely right this is just another concern if the seller does that with the original transactions.
Disagree away. I disagree with your POV of why the 'solution' issue was brought up at all. It's apparent to me why it's being considered a joke.
As for the intermittent issue on the message, I'm talking about years ago, when it WAS against policy. I too have these about once a month & there has been no intermittency in the last few years. Back when it was against policy, sometimes they would go through, sometimes they wouldn't. It was always intermittent back at that time (to the point that it was a constant joke of just try again in 5 minutes). If the system has "somehow" regressed, as it appears it has, then I would not be surprised if the intermittency came back as an aspect of that. And by "somehow", I mean Ebay changed it. Intentional or not, who knows. For years lately, as you point out, we have not been getting this message & now suddenly it's appearing again. That doesn't happen randomly from a systems standpoint. If you mean you never got the message, even back when it was against policy, then you were very lucky.
BTW, before a few years ago, it was against policy, it was not against policy for many years prior to that. I've been here since 97 & this issue has been flip flopped on, quite a bit over the years. I think you've been here a really long time too, so I'm surprised you don't remember it, but maybe you got lucky & never got it. Point is, error messages that have not been seen for years, don't randomly reappear. There is a systemic reason he is getting the message.
We have had some different experiences to be sure. Encrypted email addresses is a more recent change. So before that if I had this issue I could get the email address easy enough and never had to even email them to ask. So obtaining the email address of a buyer has only been of issue since they encrypted emails a few years ago or so. This part of the issue doesn't go back to '97 as the buyer email address was part of the purchase record.
SORRY!! I assume he did this. My bad.
"So I guess the PROPER way to handle this situation would be:
A) Cancel the transaction, problem with buyers address. (you will now be out the shipping)
B) Let the buyer buy it again with the correct/updated address.
C) Collect the additional shipping charge from the buyer. (you are now made whole on the shipping)
D) Print another label and ship."
@mam98031 wrote:We have had some different experiences to be sure. Encrypted email addresses is a more recent change. So before that if I had this issue I could get the email address easy enough and never had to even email them to ask. So obtaining the email address of a buyer has only been of issue since they encrypted emails a few years ago or so. This part of the issue doesn't go back to '97 as the buyer email address was part of the purchase record.
True. But I always messaged to check b/c you couldn't assume that that was the same email they used for PP or wanted the invoice sent to. Honestly, for me, it wasn't as much of an issue in the past b/c people were more conscientious about keeping their addresses updated, back when online buying was less common. In a recent month, I had 4 of these with wrong addresses, in various states of shipment. Each one a hassle. This is a common enough occurrence that Ebay needs a way to deal with it.
@simply-the-best-for-you wrote:
@mam98031 wrote:We have had some different experiences to be sure. Encrypted email addresses is a more recent change. So before that if I had this issue I could get the email address easy enough and never had to even email them to ask. So obtaining the email address of a buyer has only been of issue since they encrypted emails a few years ago or so. This part of the issue doesn't go back to '97 as the buyer email address was part of the purchase record.
True. But I always messaged to check b/c you couldn't assume that that was the same email they used for PP or wanted the invoice sent to. Honestly, for me, it wasn't as much of an issue in the past b/c people were more conscientious about keeping their addresses updated, back when online buying was less common. In a recent month, I had 4 of these with wrong addresses, in various states of shipment. Each one a hassle. This is a common enough occurrence that Ebay needs a way to deal with it.
You don't have to have the Buyer's email address they use for PayPal. It just isn't necessary. You simply need an email address in which to send the PayPal invoice to, that in and of itself does NOT require PP email address ever.
