Beginning in May 2022, ebay announced it would be refunding a pro-rated portion of FVF when an item is partially refunded. This has worked flawlessly for our partial refunds that are combined shipping reimbursements, or shipping overages. HOWEVER it has not worked a single time, when a buyer returns something incorrectly and we refund all but the shipping charges. Which is our option to do, at our discretion. Sometimes it is just a matter of opinion, sometimes it is an innocent error on the part of our customer, who opened a return for the wrong reason. EBAY HAS NOT REIMBURSED OUR FVF for these returns. NOT ONCE.
An example: My buyer bought some 14k earring jackets. Buyer opened a return because one of the earring jackets was missing in the package. I messaged my buyer to let them know that the jackets sometimes nest together and it looks like there is only one. My buyer messages back.....YES both jackets are here (thankfully). But I still want to return them because they are not long enough. Buyer returns earrings, and I refund full purchase price, but not the original shipping, as they should have opened a return for "do not like" which would have defaulted to refund purchase price, but not shipping amount. Ebay does not reimburse my FVF for this return. Those fees on a $200 transaction are considerable. Even though the policy from May 2022, states very clearly that ebay owes my FVF back.
So, we have about $600 worth of returns that ebay owes FVF back to us.
I would assume this is happening across all sellers, not just me. If you are unsure, you can easily check in the breakdowns of your returns to see if that is happening for you.
And it is still happening. The issue has not been fixed. The fees have not been refunded. I would imagine it has netted ebay major money in the last 8 months.
How do I demand an audit of this problem? How do I demand ebay to do the legwork, like in an actual audit, to figure out how much money they owe each seller, and to voluntarily pay back that money. I have already called and asked for my money back. To which the poor lady told me there were too many transactions and that she would need time to go thru all of them....Never heard back from her. Never got any money back.
Ebay is our whole world here. It is the only job in my family. We employ multiple other people to whom ebay is the only job that cares for their family as well. Ebay fully expects me to follow all of the ever-changing rules, to which we happily fall in line and do. Shouldn't I also have an expectation that ebay will follow all of those same rules?
