mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@getitright1234 wrote:I am willing to bet, "this" buyer has lost their MBG. eBay unfortunately does not disclose this information to its Sellers even when these Buyers open a case. Why is this buyer still allowed on this site to scam other Sellers, this is not this buyer's first rodeo?
What saved you from the switcharoo: When you told her: I will be opening the return package in the presence of postal staff.
What makes you think that? The buyer lost the current Return Request they opened with the OP ONLY because they didn't ship it back within 5 business days.
If they had lost their ability to use MBG, they would not have been able to open the Return Request in the first place.
@getitright1234 wrote:
@getitright1234 wrote:
@mam98031 wrote:
@getitright1234 wrote:I am willing to bet, "this" buyer has lost their MBG. eBay unfortunately does not disclose this information to its Sellers even when these Buyers open a case. Why is this buyer still allowed on this site to scam other Sellers, this is not this buyer's first rodeo?
What saved you from the switcharoo: When you told her: I will be opening the return package in the presence of postal staff.
What makes you think that? The buyer lost the current Return Request they opened with the OP ONLY because they didn't ship it back within 5 business days.
If they had lost their ability to use MBG, they would not have been able to open the Return Request in the first place.
The OP said the case was closed in her favor because the buyer failed to return the doll within the 5 days.
Buyers who have lose their MBG can still make returns. I learned this first hand, a buyer of mine opened a return and I sent him a return label. Then only, by accident did the customer service rep disclose to me, the Buyer has no MBG.
Yes that is correct. I said that above.
Wow that is very interesting. That makes no sense to me. If they can still open them and the seller accepts the return, issues the label, if the buyer had of shipped it back, the seller would have refunded. So are they or aren't they actually not covered under the MBG. How in the world would the seller know?
Let's get some clarification on this as it is really important.
Can a buyer that is no longer eligible to use the MBG able to still open SNADs?
@Anonymous
@Anonymous wrote:
@mam98031 wrote:
@getitright1234 wrote:
@getitright1234 wrote:
@mam98031 wrote:
@getitright1234 wrote:I am willing to bet, "this" buyer has lost their MBG. eBay unfortunately does not disclose this information to its Sellers even when these Buyers open a case. Why is this buyer still allowed on this site to scam other Sellers, this is not this buyer's first rodeo?
What saved you from the switcharoo: When you told her: I will be opening the return package in the presence of postal staff.
What makes you think that? The buyer lost the current Return Request they opened with the OP ONLY because they didn't ship it back within 5 business days.
If they had lost their ability to use MBG, they would not have been able to open the Return Request in the first place.
The OP said the case was closed in her favor because the buyer failed to return the doll within the 5 days.
Buyers who have lose their MBG can still make returns. I learned this first hand, a buyer of mine opened a return and I sent him a return label. Then only, by accident did the customer service rep disclose to me, the Buyer has no MBG.
Yes that is correct. I said that above.
Wow that is very interesting. That makes no sense to me. If they can still open them and the seller accepts the return, issues the label, if the buyer had of shipped it back, the seller would have refunded. So are they or aren't they actually not covered under the MBG. How in the world would the seller know?
Let's get some clarification on this as it is really important.
Can a buyer that is no longer eligible to use the MBG able to still open SNADs?
@Anonymous
Hi @mam98031, a member who has had their Money Back Guarantee coverage revoked will not be able to ask eBay to step in on a request. They can still make a request, as this is a form of communication with the seller and the seller may still help resolve their concerns. The request itself would not be eligible for our protection program and in most instances, eBay would not be able to step in and make a decision of any kind. The request would close on it's own ~30 business days after being opened. A seller typically cannot be informed of the status of another member's account, as this would violate our privacy agreement. A seller should work with a buyer to the best of their ability to address any concerns, as buyers who have opened a request are still registered members of the site and customer service is expected to be provided.
Very interesting. Thank you for the clarification. If it weren't for the current climate of how return request are handled by Ebay, I could understand this. But since the seller would have no idea any given buyer had lost their ability to have the MBG cover them, the seller would not likely try to dispute the return even if there was clear evidence that the buyer had made false claims.
We are not trained to know that the vast majority of the time if a buyer tries to voice concerns over an open return request, it gets escalated to Ebay and found in the buyer's favor. Our recourse right now is to Report the Buyer after the fact.
So most sellers [since they don't know the buyer isn't covered under MBG] would not dispute their Return request no matter what the buyer claims. Which only continues to reward buyers that consistently misbehave.
But again, I appreciate your clarification and now I have a better understanding. Thank you again.
@getitright1234 wrote:Do you get it now? The OP buyer's is a scammer whom very likely lost their MBG, but is still out and about doing their scamming, and the OP had no right to know it.
Its like having a serial killer living in your neighborhood, the serial killer is still part of the community via her membership. She is still invited to all the cookouts, and neighborhood meetings. It gives new meaning to the saying: Membership has its priviliges.
That opening comment was unnecessary and unwarranted.
I will ALWAYS ask questions when I am trying to learn about something. There isn't a darn thing wrong with that. I have no idea why it offended you.
From Trinton's explanation if the buyer had shipped the items back within the stated allowance of time on a return, the seller would have had to of refunded the buyer.
In this particular case the buyer did not ship the item back within the allotted 5 business days so the seller called Ebay, which is their right, and had the claim closed in their favor. That is NOT dependent upon the buyer being ineligible for the MBG. This is one of the few protections sellers have on ALL Return Request.
You may be right, the buyer may not be eligible to use the MBG, but in the way the seller got the Request closed in their favor, it wasn't dependent upon that.
There is no doubt that this OP dealt with an extremely abusive buyer in so many ways.
