mam98031 • Volunteer Community Member • Buyer/Seller since 1999
" Sometimes I do not purchase the ebay return label right away as I know when the time is up, ebay will automatically purchase a return label on my behalf to the buyer. " This is something you should NEVER do. You have 3 days to respond to a buyer that files an INAD. You ALWAYS want to make sure that YOU issue the return label within that 3 day period and NEVER just wait and let Ebay do it. Cuz they may not. Ebay could just let the buyer keep the item and force you to fully refund the item. When you let Ebay step in, you do NOT get your FVFs refunded and you get a Defect for not taking care of the buyer.
Just so you know. When you issue a return label to the buyer, your account does NOT get charged until the buyer actually uses the label to ship the item back to you. If they never use it, then you are never charged for it.
You need to do better or you are going to get sanctioned by Ebay because you are NOT taking care of your buyers the way you should. You also really need to check your Seller Dashboard to see how much trouble you have going on right now since you have allowed Ebay to process more Returns than you have taken the time to do.
https://sellerstandards.ebay.com/dashboard?region=US
Keep in mind that when you let Ebay step in, it is highly likely they are allowing your buyers to keep the product and get a full refund at your expense. Have you ever read the policy on how to process a Request for Return. You really should.
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115#:
@youn2240 wrote:you're being scammed by people. you'll find people on this forum will tell you just to accept it because there is nothing you can do except report that it happened and you have to raise your prices to account for all those losses.
It is unlikely the OP is getting scammed. They are not processing their Requests for Return like they should and allowing Ebay to step in and process them. That's a real problem for the seller.
@youn2240 wrote:My advice would be to sell different types of items but that is stupid advice because the seller has a lot of the exact same inventory that is attracting a certain type of "buyer" that is well aware that pretty much nothing negative in the short term and easily skirted for quite a long time comes out of what they are doing. It's widely spread information on many websites about exactly how easy it is to do what they are doing.
I would say, up your Customer Service game as it is really weak and likely causing the vast majority of the problems they are having. The OP is doing this to themselves.
@dhbookds wrote:
It is unlikely the OP is getting scammed.
I understand what you are saying about the label purchases...... but OP says Fast forward and I am getting all these 6x9 poly mailer bags that have nothing in them. This is happened about like 8 times.
How can that not be a scam?
How are they related? Could be something completely different. I don't know. The OP, by their own admission mostly leave their INADs alone until Ebay steps in and forces the issue. That usually means a full refund to the buyer without having them return the item. So there would be no return label or a package for the seller to receive.
The OP is scamming themselves by not processing processing their INADs. Not to mention the damage they are doing to the health of their account.
" Sometimes I do not purchase the ebay return label right away as I know when the time is up, ebay will automatically purchase a return label on my behalf to the buyer. And I think that is what happened for most of the cases. "
IDK what this OP is doing or what they are thinking, but they are definitely in need of some serious upgrades to their customer service. IDK why they keep getting empty bags, that of course is very odd. But it is unlikely coming from the buyers that filed INADs as it is unlikely Ebay issued them a return shipping label and just forced the OP to refund them.
@youn2240 wrote:They are being scammed by "buyers". they are being sent empty bubble mailers as a return for the item they shipped out to the buyer. It's a well known loophole on how to get free items off ebay that certain "buyers" understand.
How? The OP is allowing Ebay to step in and force the process of their INADs. That usually results in Ebay allowing the buyers to keep the product and force the seller to refund.
Then there is this comment by the OP "The return bag is always the same size and same thing. And these are from different buyer IDs."
The OP is the one that is costing themselves the return of the items by the way they are NOT handling INADs.
