first... I've been out of the loop for about 1 year. Paid for my store every month, had lots of things happening, had to keep putting off reopening the store. So my listings weren't viewable unless it was already on someones watch list.
My listings are multiple variation listings, either choice of colors or choice of sizes. For the colors -- when I intially did up these listings, I knew that down the road there might be more colors available -- that new colors would be created -- so when I made up the color list for each listing, I put 60 colors in. I use about 20 untill now.
I need to use 5 of those colors now -- note they are already listed in the variations list, but have never been listed with any inventory and never sold any of them.
So I have these 5 colors already in the list, I just need to 'activate' them into my drop down menu so I can put quantity in! Why can't I do this? The colors are already there...
also, the changes to the variations listing is confusing... my "attributes" is just color. when I go to Options and type "gold" then click ADD... it puts that under "MPN" which I can't figure out what that is... But if I choose to 'add my own' in 'attributes' and type 'color' it says
____________________________
This attribute isn't valid for this variation. Add a valid attribute.
For example, Size, Color, or Material
_________________________________
So gee, yeah, I added COLOR.... so what's the problem??
If I ignore the Attribute it puts my typed colors under MPN... whatever that is, it doesn't say. But then the next page won't update / add the colors anyway, they seem stuck under MPN. (nowhere will it even tell me what MPN is.... UG) And forget "does not apply" I have no idea what that is....
can't I add existing variation colors to my existing quantities available? Or do I have to make up a separate variation listing for 5 little colors for the 6-8" size, when I've already GOT a variation listing for that size! And I can't just end the listings, its got over 1900 sales on it, even if my bump in search expired because I've not sold in a year, that "sold quantity' is still great advertising for buyers trust! I'm not restarting at zero sales for all my listings... (and I paid the $20.00 fee every month for my store, just so I wouldn't have to redo the listings as "new" and have zero sales on each....
I did call customer service, got an actual english speaking person, but even she couldn't figure it out, said it would make sense -- the colors are already there but she doesn't know why I can't add them.... so I'm forgoing customer service and coming to the experts on the discussion board! Can anyone help... or am I just up a creek on this?
Thanks....!!
RIP my Kitty, my fur buddy; Gizmo. 4/9/19.
Seventeen years was not enough.
