mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@tacdom wrote:Ebay no longer cares about sellers. We are the ones that pay millions in seller fees and now they will let a buyer blast your company when the error is clearly the buyers mistake. We call daily about nasty feedback that has nothing to do with us, and since the removal process has disappeared, these nasty buyers get to run wild. It doesn't even matter if it is in your item specifics about a product, ebay no longer cares. As long and it is not vulgar language or a threat, that feedback stays.
Thanks for nothing ebay. Glad you enjoy our money.
You don't help yourself any by posting responses in all caps, which denotes yelling in the written word. Polite, professional and factual responses serve sellers best. Most of the negative FB you have does not breach any of the Ebay rules for FB, which is likely why they wouldn't remove it for you.
Don't get me wrong. I respect and know how annoying this is. And every time you have reason to pop into your FB page it digs at you a bit. I do understand.
Ebay has recently tightened their belts on what FB they will remove. But still they do remove FB that breaches policy.
@reuseitjax wrote:We have been having a problem of late with the feedback from customers using drop shippers. We used to be able to get the feedback removed, but something has changed of late. In short, what generally happens is a buyer will buy a parts unit and have it shipped to a US address. From there it gets shipped overseas. Right before the 30 days is up, we get a message saying some usually doesn't work or they had to buy a part and they want a partial refund. We then asked them to return the item, but they couldn't because it went overseas. Then they leave negative reviews. Again, this is generally on parts units. It's extorsion; you give me a partial and I won't leave negative feedback. It's hard catching all these little drop-ship locations. eBay has been good about working with us on these cases, but it's changed. Now it's automated and we can't do anything about it. These buyers are violating eBay policy and are no longer covered by the MBG, since they are in violation, how the heck are they allowed to leave feedback?
I think you mean buyers using Freight Forwarders.
The most recent negative FB [last 6], do not qualify for removal going by the rules of feedback Ebay has, just going by what the buyers wrote.
They still can return the items, they just choose not to. In the future, encourage them to open a Request for Return. Tell them without that, there is nothing you can do to help them. You are happy to work with them, but they need to file this report first.
If the buyer is actually saying that if you give them a partial refund they will not leave you negative feedback in an email inside of the Ebay system, then you should be able to get it removed for feedback extortion. But you need to contact Ebay and make sure you ask them to review the emails as that is where the buyer said this.
You can still contact Ebay to give them this info. Ebay does want us to use the automated system first, but if that doesn't work, contact Ebay. Have all your evidence ready to go.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
Quicksilver is still a very active seller on this site.
If you are considering Etsy, make sure you do your homework as they have been changing their rules significantly the last few months. It may not be what you are dreaming it is.
This is a VERY old thread.
@mkys2021 wrote:Ours lied about the product. Had 12 and slandered us calling one of our most popular yarns ugly and not as described. We blocked her and she still left negative FB. Shocking.
Blocking a buyer AFTER they purchased something from you does not take away their right to leave feedback on the transaction. I'm unsure why you are shocked. What would be shocking is if a buyer with a valid transaction was NOT able to leave feedback. Now that would be unfair.
The FB they left is not "slander". Nor does it break any rule of Ebay, so that would be why Ebay would not remove it now or even before they started being a bit more picky about what they removed.
I know it is so annoying to get a negative FB and it simply doesn't feel good, but it is not likely to hurt your sales any unless you respond to the feedback in a way that is not professional.
@fern*wood wrote:I feel feedback removal had gotten out of hand for ebay and was taking up way too much time. Those courtesy feedback removals seemed to have tipped the scales way too far, so when ebay fixed that it seems they went completely the other way. Based on numerous threads they have also eliminated many of the automatic removals that were part seller protections. I'm not sure if they have changed the published policies for removal or not.
I take no issue with that. I support Ebay's decision to stop doing the courtesy fb removal. It was long overdue.
However I and all the rest of us seller pay fees to sell on this site. We have every right to expect Customer Service and not take things too far. If a feedback breaks policy, then it simply should get removed. There doesn't or shouldn't be some big discussion about it. If it breaks policy it should be removable period. Otherwise if Ebay doesn't want to support their own policy, change it. And that they have not done.
