Selling

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Sell Similar vs Relist....

I know this gets talked about a lot but now I'm completely confused. People used to promote Sell Similar because it gave the item a new listing # and posting date and supposedly pushed the item back up higher in the listings. However....if you do a "...

buyer got refund for "stuck" shipping and won the case to a full refund to him, a month later he

buyer starts "item not received" case and wins despite tracking clearly showing its in transit and in "limbo".a month later the buyer tells me the item has been successfully delivered and tracking shows this,i tried to appeal the case but it says its...

Resolved! I sold preorder items that were within policy, then they got delayed for 3+ months...

I don't know how to handle this. There was a set date on the website of when they'll arrive which was within 30 days of sale. Then on release day the ETA was delayed for over 3 months. No explanation, maybe it was tariff related, I don't know. Anyway...

Refund that debited instead?

Another new one for me this week … Buyer reached out last night, stating shorts she purchased were not going to work for her (did not fit) and wanted to know if I’d help her with return process. No problem, I can do that. Noticing it was an item that...

Resolved! Sewing Machine Parts

I noticed that there are some listings such as in "sewing machine parts" where there is a picture of all parts collectively with numbers to identify individual parts. The listing has a description of each part along with a unique price per part. How ...

Request for Reinstatement of Suspended Account

Dear ebay Support Team, I hope this message finds you well. I recently discovered that my account has been suspended, and I am unsure of the reason behind this action. I would like to clarify that I have always tried to follow the platform’s rules an...

Resolved! Cancel request / address change

Sold an item. Then customer sent cancellation request with a note stating change of address. Now it’s only showing up as a cancel request in my account. Do I need to relist and have the buyer purchase again after updating their address in their accou...

INR Restriction - Evaluated Wrong and Account Blocked

Hi I have been evaluated wrong and my account has been restricted to sell on eBay US & Canada. On the 9th of April 2025, my account was due for its next performance evaluation. However, the evaluation was not updated on time and only appeared on my d...

Resolved! Customer service manuipulating case outcomes in favor of the buyer?

So recently we had an order from a customer that came through at 1am on a Saturday (non business day). Monday the 10th, customer order gets packaged, label created, bagged for bulk pickup the following morning. Received a message from the buyer on th...

Resolved! Inconsistent eBay decisions!

Inconsistent eBay decisions!Two cases where my item was lost by USPS.I have Tracking showing both items stalled in USPS.One case ruled in Buyers favor.Other case ruled in my favor.No way to contact live Customer Service Rep.No way to file for insuran...

Stop me if you've heard this one before. . .

"U. S. Postal Service Recommends New Prices For July" https://about.usps.com/newsroom/national-releases/2025/0409-usps-recommends-new-prices-for-july-2025.htm Yes, indeedy, friends and neighbors -- yet another case of "insult to injury," as if we hav...

Resolved! Untangle This

I receive less than I should in my payout — didn't match my "total earnings " (after fees and ads are deducted). I asked why. Here's what they have to say:  Thank you for reaching out to eBay Customer Service. I understand that you have received less...

Strange what's happening to my sales: No sales in weeks

Going on 3 weeks and no sales. Scant if no views & watches. Not that watches matter. But I have yet to go without a sale on auctions or BIN this year, except the beginning of July. What happened?

My personal, authentic AirPods Max removed as "counterfeit"

I recently decided to list my AirPods Max - in the Sky Blue color way - due to upgrading to the new USB - C version. Within 24 hours, they were removed as being "counterfeit", and I was warned not to re-list them. I realize that there are probably ma...

Ebay international shipping, does it work?

Does anyone use "ebay international shipping"? I have been automatically enrolled, and I don't no if that is good. I have intentionally limited my listings to us only to limit stress and to keep shipping as simple as possible. Does anyone with experi...