Ebay forcing refund and return on remorse return.

[bgt_masters_of_tiki_d]

I sold an item a couple weeks ago. The item was listed no returns. The buyer got the item and it did not fit and they filed for a return under that reasoning. I declined it. A week or so later I just got a message saying they opened a case. A minute later I got another email saying they are allowing the buyer to return the item and will deduct the refund and cost of shipping from my available funds. 

So I am just giving ebay free reign over my money now to do as they wish and not follow their own rules and policies? This place still just a venue? It was a remorse return, the item had no returns offered, I declined the return request. End of story. What sort of precedent are they sending here? This happen to anyone else before and any luck fighting it?

[soholuxurydeals]

Ebay has lousy seller protections. I just had a buyer do this to me after begging me to lower my price. Now they claim it's an inauthentic item (which it 100% is not). Of course, Ebay sides with this **bleep** buyer.

[bgt_masters_of_tiki_d]

I have already turned down a couple without issue. I just got home and didn't have time to go over all of the messages but I have good news. Ebay reversed the decision with no refund to the buyer. I still would love to know how they were able to get ebay to force the return. I tried to grab screen shots earlier but for some reason on my phone when I clicked on my sold item link it took me to new listings for similar items and it wouldn't allow me to pull it up on my phone, it will my laptop though. 

[robbie31415]

If a decision was made in buyer favor then the buyer was refunded.

A reversal is just eBay letting you have the funds. Doesn't change the buyer being refunded.

Unless it wasn't a reversal.

[mtgraves7984]

 Ebay reversed the decision with no refund to the buyer.

@bgt_masters_of_tiki_d 

Hooray! It's a Holiday Miracle!  And a head scratcher for sure............... 

[bgt_masters_of_tiki_d]

The email I got says otherwise but you might be correct. Technically it wasn't reversed I believe a separate case was opened and closed in my favor. It says with no refund to the buyer, normally ebay will say they refunded the buyer on my behalf. Very strange sequence of events for sure. 

"

We reviewed this case and have closed it without any refund to the buyer.

The case will not affect your seller performance. Any feedback left for this transaction will be removed.

We determined that the item is as described.

[fern*wood]

Strange it says item is as described?  Glad it worked out.

[bgt_masters_of_tiki_d]

I noticed that as well. Which leads me to believe what the other member hinted towards that perhaps the buyer was able to lie to ebay and get them to open a case with a different return reason. 

[adamcartwright]

@bgt_masters_of_tiki_d 

Congrats.

It's your business and your choice to have a "no returns" policy if you wish

I'm happy it worked out for you.

[robbie31415]

I wish more evidence was provided here. Like a screen shot of the return history.

Really hard to say what happened.

However, I want to note that when a case is opened for reason 'not honoring return policy', that is considered INAD.

If what you are saying is true and it was infact 'no returns'. then I suspect they contacted CS, and CS escalated it under not following return policy which created it as a case. 

Once eBay reviewed the case and saw it was 'No Returns', then closed it 'As described'. That could simply be reference to the return policy.

However, it should never have happened if it did. eBay should NEVER create a case when

Listing is 'No returns'

Return reason is 'Buyer remorse'.

I just wanted to add this that the 'item not described' might not be referring to the actual item but your return policy.

[gurlcat]

What a weird one.  Let's just hope this isn't the first post revealing another unannounced change. 

[bgt_masters_of_tiki_d]

Is this what you're looking for?

[bgt_masters_of_tiki_d]

I'm hoping so. It was so ridiculous I understand why everyone was originally apprehensive in believing me or thinking I missed something. I'm glad ebay seemed to fix it but really not a good look. Forcing declined remorse returns on no return listings is nonsense. 

[robbie31415]

Yeah, so I suspect my feelings on the issue are accurate.

When you offer returns, you can still decline the return request, however, the buyer can request eBay to open a case. It will be a INAD case (However, the reason for INAD is not because of the item but because you didn't honor your return policy).

I suspect some poorly trained CS rep opened a case for those reasons.

What I don't know is if the buyer can ask eBay to step in (creating a case) when the return has been declined and the listing is set to 'no returns'.

Possibly this is an option a buyer can still ask eBay to step in, and it will close once eBay verifies you were within your rights to decline the return (Which you are only if the listing is no returns, and it's a remorse reason).

I don't buy enough from eBay to ever have been put in this situation to know what options the buyer actually has for a declined return.

[bgt_masters_of_tiki_d]

However there is no option to decline a return in any of my offered 30 day return listings unless it has passed the 30 day limit. Of course I also cannot decline a return even if I don't accept them in my listing for any INAD case, its automatically accepted regardless of my own return policy, though I'm sure you know that.

I do believe you are right, they got an inexperienced ebay rep that screwed up and another one cleaned up the mess. I didn't even have to talk with a rep. They asked for the item number and the next message I got was closing it in my favor. I hope this is an isolated incident and not something that is going to become the norm. I could only imagine if I sold some of my larger industrial equipment and had a buyer pull this.  

Its been probably 20 years since I filed my one and only return on here for a sports card with a big crease in it. If I have an issue with something I purchased because of my own fault I would just resell the item myself. 

[albertabrightalberta]

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@bgt_masters_of_tiki_d wrote:

Not all of my listings offer returns. How would I of been able to decline the return in the first place if I accepted returns? I grew tired of all of the remorse returns I was getting where ebay was basically making me pay for return shipping anyways so as someone recommended I started testing no returns on some items. This was one of several I have sold since then. Here is the listing 375758835728  If the listing offered returns 

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@bgt_masters_of_tiki_d 

I wasn't able to pull up the listing through ebay but I did find a cache of the listing and you did list it without a return policy. 

So I'm not sure why, after declining a remorse return request the buyer was able to open another.