eBay

myestategoodies · ‎03-01-2023

Hello. I am not new. I have been selling for decades on two different accounts. 1000s of positive feedbacks & not one negative. I sold a lot and it stated no returns. Ebay said I did nothing wrong but sided with the customer which makes me look like a fool! So now any customer can just state "not as described" and get their money back? Am I the only one finding this an unacceptable way to treat sellers? You ask for a supervisor and they cannot help. I asked to write a letter to corporate and they refuse to give me the address. I also feel giving the buyer my home address for the return was not right. I have a PO Box for a reason. Not feeling very valued here anymore. Also, the process is ridiculous and made no sense. I was told to wait it out over a week whilst I was told not to worry, etc- just for them to force the return anyway. Then why not tell us we must accept returns since we clearly do?

inhawaii · ‎03-01-2023

Have you read ebay's money back guarantee?

Sea Of Love - The Honeydrippers

m60driver · ‎03-01-2023

@myestategoodies wrote:
Hello. I am not new. I have been selling for decades on two different accounts. 1000s of positive feedbacks & not one negative. I sold a lot and it stated no returns. Ebay said I did nothing wrong but sided with the customer which makes me look like a fool! So now any customer can just state "not as described" and get their money back?

How can you have been selling for decades and not know that any customer can get a return authorization for just about any reason, justified or otherwise? How can you have been selling for decades and not know that any customer can just state "not as described" and get their money back?

itscalledapostingid · ‎03-01-2023

You can manage all your addresses here:

https://accountsettings.ebay.com/uas/addresses

and see how to handle returns as a seller here:

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

gorgons-gallery · ‎03-01-2023

Ebay policy clearly sates that a buyer may return ANY item that is "not as described." And the buyer decides if it's described accurately. "Thems the brakes." However, you can report the buyer as unreasonable. If the buyer accumulates too many complaints they can be warned and suspended. I sell a good deal more than you, and I have had many returns for various reasons, good and bad. If you get the item back in its original condition, call it a wash and move on. Also...block the buyer so he can't come back and do it again to you.

Don't sweat the small stuff, you'll live longer.

BILL

fern*wood · ‎03-01-2023

Did you handle the return or did eBay? I’m wondering if you are familiar with defects?

farmalljr · ‎03-01-2023

There is NO such thing as NO refunds here on eBay. Like it or not, ANY buyer can file for a return. If you refuse in most cases, eBay will side with the buyer, refund them, and take those funds from you. It doesn't matter if your listing is "no returns". There is NO such thing here. And that you have gone this long before discovering that, is amazing.

Any platform is going to have those basic buyer protections. It's not just the law, it's how selling works. If you can't get along with that, then you may want to rethink about selling all together.

sapphire_studio · ‎03-01-2023

I highly recommend you spend more time reading this forum.

Anybody can file an item not as described case and as long as they return something they're going to get their money back. If you dont send them a label they will get refunded from your account and you will get a very serious defect for not handling the case correctly. Ebay is going to issue the refund if tracking says delivered no matter what proof you have of what they sent back (even if they send back a rock). I've talked to American Representatives myself that have confirmed this and they say it's the cost of doing business and we just need to write it off on our tax returns.

The only protection you have is if you happen to be a top rated seller you can enable buyer pays or free returns on your items. That gives you extra seller Protections in the form of a $6 shipping credit eBay will issue you if they determine that it is a false INAD, and your ability to take off 50% of the refund if something is returned to you damaged (or if you got a completely different item returned back etc).

The common saying around here is that no returns does NOT mean no refunds. There really is no advantage to having no returns as it forces people to choose item not to described if they do want to return something instead of being honest about it being a remorse return.

I know it's not fair and you could definitely say it's not right, but that doesn't change the fact that that's how it works on eBay and that if you're going to sell on here you should be aware of exactly what to expect.

https://www.ebay.com/sellercenter/protections/top-rated-program

slippinjimmy · ‎03-01-2023

@m60driver wrote:
@myestategoodies wrote:
Hello. I am not new. I have been selling for decades on two different accounts. 1000s of positive feedbacks & not one negative. I sold a lot and it stated no returns. Ebay said I did nothing wrong but sided with the customer which makes me look like a fool! So now any customer can just state "not as described" and get their money back?
How can you have been selling for decades and not know that any customer can get a return authorization for just about any reason, justified or otherwise? How can you have been selling for decades and not know that any customer can just state "not as described" and get their money back?

They can not know if this is the first time (out of 5000+ sales) that it has happened! Wait until the OP figures out they received a mega-defect for their efforts. On the positive side, if they don't get another one for the next 5000 sales it won't mean anything.

Paranoia strikes deep
Into your life it will creep

1786davycrockett · ‎03-01-2023

" I was told to wait it out over a week whilst I was told not to worry, etc- just for them to force the return anyway. "

If you have allowed eBay to decide your fate, you may have already lost -- not just the NAD case against you, but possibly the item itself (which eBay may have decided the buyer can keep, without returning it), plus the buyer gets a full refund, plus you get a defect against your account.

Time to read up in "Not As Described" cases, plus the eBay Money Back Guarantee Vs your "No Returns" policy.

harafkac0 · ‎03-01-2023

Google is your friend.

I too am astonished that you've been selling here for decades and do not have this information, nor the means or intuition by which to acquire it. I am also surprised the Customer Service wouldn't give you the headquarters street address since it is public information...

I do agree the "No Returns" policy isn't terribly upfront and clear, however the misunderstanding that "No Returns" means "All sales final" isn't an ebay fault. No returns simply means a seller does not want the product back, and yes ebay could state as much, so that sellers don't continue to get confused.

eBay Headquarters

2025 Hamilton Avenue
San Jose, California 95125

slati_2013 · ‎03-01-2023

No return does not mean anything. Everything is returnable. And even if eBay tells you you don't have to accept the return, you probably should.

iamalwaysright · ‎03-01-2023

@slippinjimmy wrote:

They can not know if this is the first time (out of 5000+ sales) that it has happened! Wait until the OP figures out they received a mega-defect for their efforts. On the positive side, if they don't get another one for the next 5000 sales it won't mean anything.

Yes I was going to say I’m very impressed at the OP and wanted to congratulate them. They were lucky or skillful enough to have never experienced a SNAD return for their No returns policy of thousands and thousands of sales over the span of decades. Bravo.

Keep up the good work and don’t even bother with this tiny blip. Here’s to another decade of untarnished SNADs.

mam98031 · ‎03-01-2023

The return policies options are as follows.

No Returns
30 day returns w/ buyer pays shipping
60 day returns w/ buyer pays shipping
30 day returns w/ seller pays shipping, AKA Free Returns
60 day returns w/ seller pays shipping. AKA Free Returns
14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request, if the buyer properly filed the claim. Or if they want to they can accept the return and have the buyer pay the return shipping. If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.

On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115

https://pages.ebay.com/seller-center/seller-updates/2018-spring/simplified-returns.html#m17-1-tb1

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

movieman630 · ‎03-02-2023

It's always been that way though. There's no such thing as "all sales final" on ebay if the buyer want's to claim YOU made a mistake. Even if you didn't, the world is full of liars and cheats. You can't help someone gaming the system to force you to take a return. It happens, not all the time but it does happen. It's just a part of doing business on here. Keep track of it, it all washes out when you file your taxes.