eBay

myestategoodies · ‎03-01-2023

Hello. I am not new. I have been selling for decades on two different accounts. 1000s of positive feedbacks & not one negative. I sold a lot and it stated no returns. Ebay said I did nothing wrong but sided with the customer which makes me look like a fool! So now any customer can just state "not as described" and get their money back? Am I the only one finding this an unacceptable way to treat sellers? You ask for a supervisor and they cannot help. I asked to write a letter to corporate and they refuse to give me the address. I also feel giving the buyer my home address for the return was not right. I have a PO Box for a reason. Not feeling very valued here anymore. Also, the process is ridiculous and made no sense. I was told to wait it out over a week whilst I was told not to worry, etc- just for them to force the return anyway. Then why not tell us we must accept returns since we clearly do?

luckythewinner · ‎03-02-2023

So now any customer can just state "not as described" and get their money back?

This has been true since the Money Back Guarantee was introduced in 2008. "Not as described" is not just a return. It is a dispute that results in a refund - the return part is optional.

Taking the ability to dispute a purchase away from buyers would just result in a payment dispute through a financial institution. Or drive the buyer away from the platform completely.

Ebay said I did nothing wrong

"EBay" did not tell you anything. A customer support rep simply told you what you wanted to hear.

You ask for a supervisor and they cannot help

I doubt that customer support supervisors have the power to change the outcome of cases.

I asked to write a letter to corporate and they refuse to give me the address

You can Google it and lose the cost of a stamp if you want.

Then why not tell us we must accept returns since we clearly do?

Again, this was not just a return. It was a dispute.

macja2071 · ‎05-30-2023

I agree on all of it. Why give us the option to not accept returns. Customers are not always right. I know I am not all the time. Ebay is a pretty much all sales final situation. And I am not comfortable giving my address. I had someone send me crazy messages last month and now they have where I live. Without the sales Ebay would not have buyers. Without that Ebay is nothing.

luckythewinner · ‎05-30-2023

Ebay is a pretty much all sales final situation

Not if you read your user agreement.

Without the sales Ebay would not have buyers

Without any listings, eBay would not have any buyers. But without your listings, eBay will be just fine.

soh.maryl · ‎05-30-2023

If you sold an item to a buyer, and shipped it to them, wasn't your return address actually on the package, meaning yes, they know your address?

jhtobias · ‎05-30-2023

Unfortunately, and I don't like it either, but we have all agreed to this rule in order to sell on Ebay. It happens to me and everyone else who sells on here.

Best Advice I can give you is for every 1 person who does this and their are 100's of great customers who don't. Just block the person and move forward. Don't waste any energy on something that is out of your control.