@goodluckselling wrote:
If you need special exceptions to the automated rules I would suggest calling and talking to a returns specialist and explain all your what if questions.
We only have the info ebay publishes and that is what we are trying to help you with. Most of your answers have already been answered although they may not be what you wanted to hear?
Since you have outside eBay contract rates you might be able to do what many of the electronics sellers do?
They include inside the package a return shipping label for every package. The buyer can then use the label by which the seller is charged the return shipping fee at that time or the buyer can not use it and the seller will not be charged for the return shipping label.
You should be able set this up with your carrier as part of your contracted rates. You might even get lowered return shipping rates.
Good Luck Selling!
I'm only looking for fairness in the policy changes, and I just got off the phone with eBay where they admit to issues regarding this, specifically with communicating the policy changes clearly.
I'm not sure why you are so heavily calling it a "what if" when nearly any high volume seller uses negotiated rates, and this is a typical issue with return cases that is seen weekly, or sometimes daily, in high volume stores. I'm not sure why you are calling it "not what I want to hear" when eBay directly says you "may" use their automation, rather than "must" on the front page linked.
Usually other sellers can sympathize or empathize with unfair issues. It's strange that in this case, eBay's staff is being more understanding about the issues with returns right now, than other sellers are?
With that said, on the discussion with eBay on the phone, there IS a way to still allow yourself to send labels and use your own negotiated rates. On the phone, she turned on one of the RMA features, and once you use that, basically you will be given 2 days to send your own. If you do not by the 3rd day, THAT is when the label is automatically sent.
She apologized for this not being communicated clearly. And considering the 55 minute hold time, there's a huge amount of sellers just as upset by the lack of communication.
Anyone else having issues with the automatic returns, you can let out a sigh of relief. I'm not sure where exactly on the eBay site the RMA option is, but if you call in, they should be able to help you out.
