@goodluckselling wrote:
@zamo-zuan wrote:
@goodluckselling wrote:
@zamo-zuan wrote:
They told you about it in the 2018 summer seller update. Click here to review
They only said it will automatically update listings who are not using one of their new returns policy options, and these listings were using new return policy options.
So why, exactly, are they turning it on for our listings? Because it is a new polciy and if sellers fail to update there listing, they will help those sellers out by doing it for them
Furthermore, it says it will not exceed outbound label price if purchased on eBay, when we get better prices outside of eBay!
So basically, we not only must offer free returns now, but we must use eBay's labels for higher fees as well??? eBay can not see what you do offsite
Is it even possible to shut this off??? NO
Or any way to see what they are charging for these labels??? Already answered
Or any way to see if they are properly voiding the label when the customer does not return???
All of the answers to these questions are in the link I gave you. Try to make some time and read through the FAQ. Your last question about voiding a return shipping label
Sellers are not charged for the return shipping label until a tracking scan shows in the request details, so although eBay issues these labels, you are not charged until a scan happens.
Good Luck Selling!
Regarding the first comment, our listings did not need to be updated. We did not use restocking fees at all. We are all 30 days free returns or 30 day returns (and it seems BOTH are being accepted automaticaly).
If eBay can not see what we are using for our labels, and our labels are using exclusive pricing, they should not be forcing us to use their labels with inferior pricing!
And there is still no way for us to see what labels are being sent, nor any way to see what they are charging.
As you said in the last post "will cost no more than the original outbound label if it was purchased on eBay." Well, it was NOT purchased on eBay. So what is going on now???
I would suggest spending some time reading the link I gave you. You seem to have a lot of If's and's and but situations. Selling online at eBay is a highly automated system so the policies are not customized to every sellers unique and or specific needs. You will have to learn to work within the policies.
Good Luck Selling!
Sorry but in this case, I don't buy that excuse. It's not an outside/rare case. With the Guaranteed Delivery situation early this year, and their adaptation to the feedback, that they are aware the majority of serious sellers do NOT use eBay labels.
They are also aware that most top sellers have negotiated rates.
These scenarios are now being IGNORED while you are forced to use their label system, and they choose the shipping type??
One of our returns is for a very large truck cover. It is set to 30 day returns - buyer pays. It automatically sent them a label for "does not fit" when he says in his return detail he wants to return it for a shorter one it's too long, meanwhile the length is listed in the listing, even in the title. He directly states that he needs 69 inch, not 6.5 feet, in a 6.5 feet listing!
This item was sent with our FedEx negotiated rates on shipping, and is extremely expensive.
Why on earth should we be paying for this item, when it is NOT SNAD???
Why should we be paying increased shipping fees instead of our own negotiated rates??
What label did they even send????
These are not "if, and, or buts". These are typical return cases!
@missjen831 wrote:
Didn’t eBay announce this last fall? That if you accept returns, they would be automatically approved? The only way to avoid that was to use RMA numbers.
They gave us the option in fall. Now the option is being ignored and they are accepted period, and they are sending their own labels at seller expense.
