Yes,
The automatic refunding on returns is a BIG issue. When buyers purchase the wrong size, I offer then the option to receive a different size.
When they agree, there is no longer a place to enter 'replacement' on the return being processed because
Ebay has automatically approved it without my knowledge.
When an arrangement is made with a buyer through messaging (instead of on the Return record itself), Ebay does not know that I am shipping them a replacement item. I have
to call them to straighten it out each time...an hour or two on the phone. Last time, they
auto deducted the price of a return without my permission, even though I had sent a replacement.
Ebay's auto return policy is causing me to lose sales, time and money. I prefer to handle returns on
my own, so I can offer them an alternative item. Unfortunately, I am now blocked from doing
that. I cannot 'opt out' of automated returns. I tried and it does not work. There is no
'Returns expert' to help as someone suggested. Just team mates who know as little as I do
about the new policies, the settings and how they work.
I am slowly switching over to a No Returns policy, due to the loss of time and money involved.
Too bad...the policy change hurts everyone.
