@goodluckselling wrote:
@zamo-zuan wrote:
@goodluckselling wrote:
If you need special exceptions to the automated rules I would suggest calling and talking to a returns specialist and explain all your what if questions.
We only have the info ebay publishes and that is what we are trying to help you with. Most of your answers have already been answered although they may not be what you wanted to hear?
Since you have outside eBay contract rates you might be able to do what many of the electronics sellers do?
They include inside the package a return shipping label for every package. The buyer can then use the label by which the seller is charged the return shipping fee at that time or the buyer can not use it and the seller will not be charged for the return shipping label.
You should be able set this up with your carrier as part of your contracted rates. You might even get lowered return shipping rates.
Good Luck Selling!
I'm only looking for fairness in the policy changes, and I just got off the phone with eBay where they admit to issues regarding this, specifically with communicating the policy changes clearly.
I'm not sure why you are so heavily calling it a "what if" when nearly any high volume seller uses negotiated rates, and this is a typical issue with return cases that is seen weekly, or sometimes daily, in high volume stores. I'm not sure why you are calling it "not what I want to hear" when eBay directly says you "may" use their automation, rather than "must" on the front page linked.
Usually other sellers can sympathize or empathize with unfair issues. It's strange that in this case, eBay's staff is being more understanding about the issues with returns right now, than other sellers are?
With that said, on the discussion with eBay on the phone, there IS a way to still allow yourself to send labels and use your own negotiated rates. On the phone, she turned on one of the RMA features, and once you use that, basically you will be given 2 days to send your own. If you do not by the 3rd day, THAT is when the label is automatically sent.
She apologized for this not being communicated clearly. And considering the 55 minute hold time, there's a huge amount of sellers just as upset by the lack of communication.
Anyone else having issues with the automatic returns, you can let out a sigh of relief. I'm not sure where exactly on the eBay site the RMA option is, but if you call in, they should be able to help you out.
Congrats on calling as was suggested to you. If your return does not fall within the automated areas then yes it is a what if scenario.
So now you have a better understanding about returns, BTW is spelled out in the link I gave you about 20 posts ago, and have asked several time for you to review and learn from.
Now you might want to learn about when using RMA numbers does the request time frame start when the buyer opens the request or when you approve the return with an RMA number? This will be very important to make sure requests do not get escalated into cases because the working time frame eBay gives sellers expires. Also make sure you understand if you do not meet the time frame for approving a return request with an RMA number what that might mean as well.
Good Luck Selling!
I was actually on hold with them as I wrote the topic. Extremely long hold times, I'm assuming due to the same issues.
I obviously did read the post, several times. With all due respect... where, exactly, in any of the links that you offered, does it mention that RMA allows sellers to provide their own labels at their own cost?
We have it saying new "options" - not forced policies.
We have it saying you "may" automate returns. Not you "will" or "must".
It states that only listings that were not updated to new procedures would be affected, and ours were up to date, and still affected - meaning our listings should "not" have even fit the "automated returns" scenario.
Any mention of RMA having any affect on shipping labels is not to be found.
Any instructions on how sellers could use their contracted shipping rates (as they made clear they were aware of in the GD scenario earlier this year) are not to be found.
Any instructions on how to stick with seller provided labels, rather than using the "option" of automation, are not to be found.
I'm not sure where this is "spelled out for us"?
@abfabvintage wrote:
@goodluckselling
@zamo-zuan
Apologize, don't mean to offend, But since you guys are WAY OVER what I list and might sell, I keep hearing call CS, but many times don't call CS due to inaccurate/false information. Unless you guys, because of your volume/sales, have that special ebay account rep?
Don't quote me on this, but I believe if your phone number is associated with an anchor store subscription you receive higher tiers of support.
I hear of many sellers saying they get foreign CSR's. All of the CSR's I get on the phone are stationed in the same office in Utah.
Regards,
