mam98031 • Volunteer Community Member • Buyer/Seller since 1999
At this point I'm beginning a lawsuit with eBay no seller or buyer should ever experience this horrible support. Recently I lose my day time job and began reselling fulltime with personal and stuff I bought on eBay, as soon as my sales approach 20k I was hit with a MC011 email (November the 6th). I couldn't revise or list anything (please note people were buying stuff from Puerto Rico and asking me to ship to them for free which I do not offer which forced multiple cases). After many research people who get mc011 are people who doesn't ship their product out or drop shippers which I'm neither. After 8 days (November 14) which i devoted the whole days to solving the issue no one seemed to help me. i have reply to the email countless times saying to reply after you upload your tracking number but after I reply I receive another email saying the email cant receive email. I'm really tired and frustrated as a seller with eBay, eBay only treat buyer nicely but when it comes to seller they treat us like trash. i have been hung up on left on hold for hours and i have experience many chat agents simply leaving the chat, as a seller we should not be treat like this. Alll my item have been shipped out, every case that happens i simply refund the buyer and tell them that they can keep the item free of charge. i am tried of this and this needs to change
  
  
 
Sorry, but yes, you did offer free shipping on the swingset. To Puerto Rico and everywhere else in the USA.
@frandsterli_0 wrote:this is my seller dashboard
Those are pics of the Seller Hub, not the Seller Dashboard. Follow the link.
https://sellerstandards.ebay.com/dashboard
@frandsterli_0 wrote:thanks but everything is above standard expect i have a late shipment rate of 20.44
THAT is what caused your issue. That is WAY WAY WAY above what Ebay will allow. If you look closely at each section of the Seller Dashboard, there is additional explanations for each section and even reports to show you which transactions are involved.
I take it then at the top it is showing you as being a Below Standard seller??? If it does, you have also been kicked into the penalty fees which is an additional 5% FVF on anything you do sell while your account is in this state.
@reallynicestamps wrote:Many buyers prefer to see a picture of the actual thing they are buying, but that is not always possible.
New In Box items for example, where the value of the item would drop if it were removed from the box for photography.
The best answer is to use a mixture of your own photos of the real thing and stock photos to show what is in the box or what the item will look like set up.
The "real thing" photo should be #1 or #2, not buried after half a dozen stock shots.
I've been here a LONG time. Sometimes I use stock photos, sometimes I don't. Buyers like to see pics of exactly what they are purchasing. Whether that is a stock photo or one taken by the seller, as long as it is an actual depiction of what is being sold it should be just fine.
