eBay

iamalwaysright · ‎02-21-2022

I have a buyer who bought a cap message me and say "Please refund, item arrived dirty and not new!!" They included these photos.

Am I missing something here? I don't see anything wrong with the cap in the photos given that he only took photos of the bill. I don't see any discoloring or sun damage, nothing. I mean I do see a bit of tiny dust specks on the sticker but come on. That dust can be brushed off.

I replied to the buyer that I'm not sure what area he is referring to when he said "dirty" and if he can elaborate. I even asked if he was referring to the dust on the sticker. Then I said regardless if they don't want the cap just return it to me for a refund since I have free returns.

He comes back with "Just give me a partial refund and I'll keep it and regift to someone else." What the heck?! He dodged my question completely. So I just straight out told him "Why don't you just regift it to me and I'll give you a full refund?" Ha ha.

Still waiting on his answer.

iamalwaysright · ‎02-23-2022

@chapeau-noir wrote:

So @iamalwaysright - what did you decide?

Decide on what? The buyer's partial refund? I don't generally do partials and told the buyer to return for a full refund. He eventually backed off. For the sake of closure I actually wanted to see the hat again.

I got the hat from the manufacturer distributor.

coolections · ‎02-23-2022

@iamalwaysright wrote:
Define "wear".

Use google, they have all the answers you need.

coolections · ‎02-23-2022

@iamalwaysright wrote:
I got the hat from the manufacturer distributor.

Maybe find another distributor or go to a B&M store.

tex-421 · ‎02-23-2022

Generally speaking, in the retail world from a purely legalistic POV, once sales taxes have been paid on an item, it is no longer "new", regardless of condition.