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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

No Cover Photo Option

Hi all, thanks for any direction here. There is no cover photo option in my "Edit Profile" section. How can I add a cover photo?

Buyer wants to return a ring almost 2 months later

I just got a return request for a ring that sold for $4000. He is stating that he took to a jeweler and they said that it was not a real diamond then shows me a pic of the ring on top of his car in front of a jewelry store. This diamond I had for yea...

How can I tell how many free listings I have left?

I just get the standard 200 free listing, but because I use the relist up to 8 times, I can't tell how many free listing I have left at any given time. I am kind of a clutter/collectibles as a hobby seller with very little in the way of sales so I do...

Personalized Items

We sell personalized items. Does anyone know how can we set up a system to capture the personalization?

Resolved! How do I prevent this scam?

I have a buyer who wants to return an item. So I purchased a return shipping label and eBay confirmed he received it. However, he claims the shipping label does not work. So I checked with UPS who confirmed it is fine and perfectly valid for the retu...

Promoted Listings

Be Aware that Promoted Listings are changing from Fixed Rate to Dynamic Rate all on its own. I have had to call into Ebay to get Refunds on items that went automatically from 2% Fixed Rate to 9.9% when the items sold in the last week. Check your Mark...

Resolved! Reports under Payments has stopped working for me.

Just today I can't get the reports to work anymore. I go to download and nothing happens. I cleared out cookies and logged out and back in but that didn't fix it. Also, it doesn't show the latest file I downloaded like it usually does. So has reports...

Feedback on Active Listings in which buyers can see immediately not being updated in reasonable time

I currently have 3 great feedbacks left that have not been updated on my Active Listing since they were posted earlier last weekend and earlier this week. Up until about a week ago they were updated within hours of posting, I've called customer suppo...

EBay's Offer system doesn't process available quantity remaining properly

Just had a sale where the buyer accepted the offer and bought both items I had listed. Noticed as I was preparing the package that EBay still listed one as available. Now I know why I've gotten sales when I was out of stock.

Uptick in Sales Canceled for Security?

Have other sellers noticed a massive uptick in sales canceled by eBay due to buyer fraud concerns? We've been selling for years and have had maybe one or two in that time. However, in the last three weeks, eBay has canceled seven orders for buyer acc...

Automated Advertising Campaign - Can't find, Can't Turn Off!!

I have set up multiple ad campaigns in the past with no problem. Now, however, possibly due to a mistake on my part, every new listing gets the automated ad campaign applied to it. The problem is, I can't seem to find the cancel or edit feature for t...

Ramon Allones Cigar Box

To whom it may concern: there was a seller from Oregon (Portland, I believe) who listed a lot of Cuban cigar boxes for auction that included the box for Ramon Alloes 25 Gigantes a couple of weeks ago, I even added the listing to my Watchlist, and the...

Category Changes Effective May 16th

https://pages.ebay.com/sellerinformation/news/categorychanges.html?fbclid=IwAR24rc6DuZbnporIS1KaE1Gz4cHRCyuJv0kg7-oNWXJTky4y_ZqP2Fzxbag

Seller's Preferences for Buyer's Requirements Not Functioning

Recently, I had a buyer who submitted a $10 offer on a $140 item. Out of curiosity I checked their feedback page of which they had 3147 positives. Although sellers can only mark positive feedback I still read comments. I noted this buyer had 21 comme...