Did i get scammed?

[degustie2012]

Buyer said that the item came damage, so i gave her partial refund. But then she claim that the item hasn't arrived, while the tracking number shown that the packaged delivered. And now ebay hold my funds. 

What should I do?

[slippinjimmy]

Add the tracking number that shows delivery to the INR request. Probably within a few days eBay will close the claim in your favor and the hold on funds will be removed.

[ittybitnot]

Buyer said that the item came damage, so i gave her partial refund

@degustie2012 

So you gave the partial refund on just the buyer's statement that there was damage, or did the buyer file a case for "not as described/damaged"?   It would have been kind of stupid on the part of the buyer to file an INR (item not received) AFTER the parcel arrived damaged.  

These sorts of things are run by a bot action.  A bot that typically is not that smart.  

You may wish to contact eBay CS through one of their social media portals and ask for their assistance, but I think @slippinjimmy is correct, that if you show a "delivered" scan with that tracking number, the INR case will be closed shortly after you submit it. I would the report the buyer as well for filing a false (INR) claim after they admitted the package arrived, and got a partial refund for "damage".  

It would be interesting to note if the amount of funds "held" also includes the amount you also refunded.  

[12345jamesstamps]

Let it go...

You sell items from different cities in  Indonesia USPS Media Mail and North Carolina?

Does the USPS have a post office in Indonesia.

I wonder who is scamming who here...just wondering.

[degustie2012]

Thank you for your reply, really appreciate it.

I was really confused, since she open the case early March actually and I did follow the steps from ebay, i got email confirm that i dont responsible to give any refund (and I thought it was cleared). But yesterday, I found out my funds (from other thansactions) hold by ebay refer to that case. I was panic, like I cant withdraw the funds.

Just today, I open the case for that transaction and thank god I won the case. So it's all cleared now .

[degustie2012]

I send package through Indonesia Post, which have partneship with USPS. So, when you have shipment to US via Indonesia Post, you can track the shipment via USPS and they will distribute the package. Nice versa.

[degustie2012]

I open case today, and I won the case.

Than you for your reply.