Deducting 50% for altered item

[billk21093]

Hi!

I sold a laptop with a broken screen, for parts, no returns.

Buyer (in Ebay messages and return request) admitted to taking it apart and trying to repair.  He was unsuccessful.  I have no idea how he has further damaged it.

Buyer requested return, with reason "defective"  which I reluctantly accepted after talking to Ebay on the phone.  I was told that I could at least deduct 50% due to being top rated seller after it came back.

Laptop has been returned, and now I see no place to make a deduction.  My only option is to refund 100%.  No way to deduct, no way to open a case, (which I would not mind taking a chance on.)

Suggestions?

Thanks!

[fern*wood]

Altogether now --- the protection does not require free returns.  

[gator08041971]

Then explain the screenshot that shows the information regarding returns when the item has been damaged or altered and what qualifies for a 50% refund. According to that page that I screenshot and linked, the listing must have free returns.

I mean I did the research and corrected where I was wrong and I'm still wrong.  how's that work?

[robbie31415]

Ok i think the confusion here. Is that there are TWO policies.

And they overlap a bit.

There is a TRS seller protection. This doesn't require free returns but does require TRS.

The other one id say it falls under the abusive buyer policy / altered condition policy. This one requires the seller be above average and DOES require FREE returns.

Only TRS can deduct WITHOUT FREE returns, but both policies require 30 day returns.

 

 

[fern*wood]

I looked at the link in your above address & it showed the TRS protection which only requires a 30 day return policy.  I know that is correct because I’ve used it and I don’t offer free returns.