Customized item authenticated!

[eukc2258]

I recently sold a pair of customized sneakers. The pair was listed in the item specifics as customized as well as in the description. It had me ship the items to an authenticator and to my surprise, they refunded the buyer and are sending the shoes back to me.

I was under the assumption that under eBay policy, items listed as customized are not authenticated. Why is this item being returned to me? Is there anything I can do?

[albertabrightalberta]

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@eukc2258 wrote:

The shoes were sold ONE time. They were listed as customized and still got authenticated. Completely goes against eBay policy.

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I'm still wondering why there were 4 "sold" listings of the identical pair of "rare" sneakers with the same pictures, same description, all NWOB, all missing extra laces. That, combined with ebay's determination of questionable authenticity raises my spidey sense. 

@eukc2258 

Why did the other buyers back out? 

[albertabrightalberta]

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@wastingtime101 wrote:

I believe I answered that multiple times. Because your listing was removed and we can't see the original listing, there is no way for us to tell you what happened. Could have been an issue with the way you set it up, or could have been an issue on eBay's end. Only eBay can answer that because eBay can see your original listing. Unless someone does a search and finds a cached version of the listing which isn't too likely because of how briefly the listing was live. Possible though, if someone wants to make the effort.

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I believe the other 3 pairs of the identical shoes that were previously sold show the same pictures and mostly-AI description. 

[aproudparent2010]

Right! Seems to me that eBay authentication found these to be fakes, maybe that is why you were hoping they wouldn't go to authentication.
If they think they are counterfeit you are on their radar. Don't sell shoes that are fakes

[aproudparent2010]

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@eukc2258 wrote:

I recently sold a pair of customized sneakers. The pair was listed in the item specifics as customized as well as in the description. It had me ship the items to an authenticator and to my surprise, they refunded the buyer and are sending the shoes back to me.

I was under the assumption that under eBay policy, items listed as customized are not authenticated. Why is this item being returned to me? Is there anything I can do?


Actually in listing specifics you have they are NOT customized.

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[slati_2013]

Why did you send it to them? Why not just list it? Why does eBay care about customized stuff of brands? Because they could get sued by the brands for selling a modified version of their product. I can't go and buy a $50,000 Hermes hand bag, modify it and sell it for $200,000. Hermes would be furious with me for making a killing off their hard work. For eBay the potential lawsuit makes you a risk they can't afford. 

[adamcartwright]

@eukc2258 

Regardless of what your sneakers are, you should have seen the Authenticity Guarantee plain as day on the listing and pulled the listing if you didn't want them authenticated. 

[lacemaker3]

To summarize this thread:

@eukc2258  listed a pair of Dior Air Jordan sneakers, multiple times. The description, size and pictures were all the same (where they can be seen) so this was presumably the same pair of shoes each time.

1. Item 356411725275. Sold Jan 2, 2025, 8:47 pm. Customized: No.  Condition: New with defects. No description of defects provided. Authenticity Guarantee.
2. Item 356437494288. Sold Jan 5, 2025, 11:16 am. Customized: Yes. Condition: New with defects.  Same description as #1. Authenticity Guarantee.
3. Item 356439266134. Sold Jan 5, 2025, 3:51 pm. Customized: Yes. Condition: New with defects.  Same description as #1. Authenticity Guarantee.
4. Item 356442650975. Ended by seller Jan 7, 2025, 2:25 pm. Customized: Yes. Condition: New with defects.  Same description as #1. Authenticity Guarantee.
5. Another one or two listings which have been removed by eBay (may be the same listing):
   • Unknown item. Sold Jan 9, 2025. Same title; item specifics and description unknown.
   • Item 356446037148. Seller left feedback, item removed by eBay.

None of these sales show up in Marketplace Research, so all of the transactions must have been cancelled or not paid for.

The first time they were listed and sold, they were not said to be customized, but were "new with defects". In this case, the defects are supposed to be clearly described, but were not. That could potentially cause them to fail the authenticity check.

For the rest of the listings that can be seen, the item specific said they were customized, but no description of the customization was given either. Again, that could potentially cause them to fail the authenticity check.

As has been mentioned, customized sneakers are not eligible for authenticity guarantee. Possibly, they were all listed with sell similar, starting from the first listing, so the toggle for AG stayed on for some reason. Perhaps it was because there was no mention or description of what was customized in the description. It said they were a collaboration between Jordan and Dior, but that would not qualify as customized, if they were manufactured that way.

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@eukc2258 wrote here:

... The shoes were listed as customized because they have had a sole swap, if you must know. No other issues. The reason for the return was “could not determine authenticity”. Why is authenticity being determined on a CUSTOMIZED item. That is the entire issue here.

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If the soles have been replaced, then they should be described as modified or repaired, with details of the repair. There was no mention, in any of the descriptions that can still be seen, that these shoes were repaired. So this would definitely be a reason for failing the authenticity check.

I believe that they do not do an authenticity check on customized items, even if they end up at the AG facility by mistake. So since they did do the authenticity check, that would mean that they were not aware of any customization, and they did not detect any customization.