Customer Requesting Invoice About Shipping

[ibagelwin]

I have a customer who just won their bid on my item. They have messaged me that they feel that the shipping cost is too high for their area. However, that is not the case. I have now received a request for an invoice with an updated shipping price that will lose me money on shipping cost. I've never had this happen before, and I'm curious how to approach it. It seems in my experience that their are very few rights for the seller and it's better to just give in for the customer. The shipping calculator was set up when they bid on the item, and nothing has changed. Should I just eat the cost to reduce the risk of negative feedback or do I have other options?

[missjen831]

The seller has rights in this situation. You don’t have to adjust the shipping cost and your buyer is making unreasonable demands and you could also argue he’s asking for something nothing in the listing. I wouldn’t cave in to him but that’s just me.

[a_c_green]

"Dear Churlish Chiseling Cheapskate: 

Our listing shows the correct calculated shipping prices to your specific address; we do not pad it with excess charges. I'm sorry that we cannot reduce the shipping below what it costs us to safely ship the item to you. We hope you will understand that we quote only what is necessary for delivery, beyond the sale price of the item itself. 

Regards, 

Your Name Here"

...or something like that.

[thallidguy]

The buyer doesn't get to dictate terms in this situation. You stated your terms in the auction. The buyer can accept them or pound sand. eBay will not force you to cave,

If the buyer refuses to pay according to your stated terms, you can file an Unpaid Item Dispute. Either the buyer pays up, or he gets an unpaid item strike. 

[lintbrush*]

The prices you are showing for the current Sonic Cares are 8 lbs.  One you sold was listed using  17 lbs. 

That seems very high for the item.

[coolections]

---

@a_c_green wrote:

"Dear Churlish Chiseling Cheapskate: 

Our listing shows the correct calculated shipping prices to your specific address; we do not pad it with excess charges.

---

@a_c_green

Just because the OP used calculated shipping does not mean it is the ACTUAL cost. I would not send that message if the OP added extra weight to increase the amount, or if they added extra handling cost to increase the amount.

[7606dennis]

I would probably merely send him another copy of the original invoice with the original S&H.  Forty-eight hours later I would open a UID and if he doesn't pay, close it 96 hours later.  If he pays, ship and thank him for his business.  Either way, I'd have added him to my BBL already.

Anytime a buyer wants to negotiate something, they need to do it before bidding on or buying the item.  After committing to buy is not the time.

If you are worried too much about receiving negs you may as well quit selling here.

[duchess-at-speakeasy]

Are you absolutely sure you specified the correct weight and dimensions in the listing? If you did, then provide that information to your buyer with a link to the USPS domestic rate calculator at usps.com:

https://postcalc.usps.com/

I once listed a Fenton glass shoe correctly at 2 lbs. boxed; the actual shoe weighs 10 oz. Then I listed a Mosser glass shoe using the same template. Only when the Mosser shoe finally sold did I find that the total weight is just under 1 lb., which allows both First Class Mail and Priority Mail at far less than the 2-lb. rate. Yes, I refunded the excess postage to a very appreciative customer!

So always double-check your figures -- it's very easy to make a mistake!

~~C~~

[fashunu4eeuh]

Yes, as another poster mentions, double check the postage costs to see what your buyer is talking about. I see the postage listed on your toothbrushes at 20.95, which does seem a little high for Idaho to my location in Texas. When i input a zip code for New York City it comes back at $31.50 for expidited. How heavy is the package?

[kensgiftshop]

Shipping does look a little high, but the buyer agreed to the shipping when they bid on the item.

[chrysylys]

If your rates are inaccurate as the others have suggested, you should double check and correct them as necessary, then send the new invoice with the corrected amount.

[siayan]

I would like to see how you come up with the shipping costs. 

[lookng2015]

Don't do it.

They bid on the shipping cost as listed.