eBay

dosch8787 · ‎07-20-2022

It's frustrating when ebay makes it so difficult to contact them when I have a problem. I can't even get in a chatroom to get help let alone a phone number to call!!!!

mtgraves7984 · ‎07-20-2022

Don't call. Reach out to eBay beginning with a message on the eBay facebook page. You'll set up quick two-way (email) communication with a Rep who actually has the resources and ability to offer service. Trust me and good luck.

deltilogical · ‎07-20-2022

What if we don't use facebook? I'm using Ebay.

calntom · ‎07-20-2022

It is eBay for Business on Facebook or

@AskeBay on Twitter.

OR

Post your problem here with details. No personal info, just problem details.

bonjourami · ‎07-20-2022

Because Ebay uses social media for contact now,Twitter or Facebook. Unless you'd rather talk to one of the know nothing phone csr's in a foreign country?

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

mtgraves7984 · ‎07-20-2022

@deltilogical wrote:
What if we don't use facebook? I'm using Ebay.

@deltilogical

Some sellers set up a throwaway account just for this reason. I don't 'use' facebook, either. No worries!

12345jamesstamps · ‎07-20-2022

You can get some help here by all the moderators. Just say what is going on.

I don't use Facebook either... And calling eBay will not be of much help.

southern*sweet*tea · ‎07-20-2022

Go here: https://www.ebay.com/help/contact_us?id=4822&st=10 In the left side bar click the automated chat. When the chat window comes up, type "agent" into the chat box. You will be given a choice to use the live chat or have a call back from Ebay. Hours are from 5 AM to 9 PM Pacific time.

If you choose to have them call, make sure your phone's spam block is turned off and you are not blocking unknown numbers. If you do not have a US or Canadian phone number you will need to use the live chat.

**Hint - use the live chat. The reps seem to know what they're doing and you get a written transcript of everything that was said for future reference. When I need help (which is rare - four times in 20 years) I now use the live chat. I tried a phone call MANY years ago, when Ebay still had a call in number. It was less than helpful. The live chat was great, issues were solved in just a couple of minutes.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

lamber9347 · ‎07-20-2022

Most major companies have done this since the pandemic. They use it as an excuse but it's a cost savings for them. Now social media is the only way, or user forums such as this one. It's the way of the future and I don't like it either....

calntom · ‎07-21-2022

@lamber9347 wrote:
Most major companies have done this since the pandemic. They use it as an excuse but it's a cost savings for them. Now social media is the only way, or user forums such as this one. It's the way of the future and I don't like it either....

Agreed. Amazon was already there before 2020 and eBay, as always, following close behind.

I actually don't think all this direct connecting by sellers to eBay thru Facebook and Twitter will last more than a few years. Sellers will be expected to read the policies and agreements and make the eBay selling interface work for them with little or no help. It is just a matter of time. The forums will be one of the main avenues for eBay help as the eBay hand holding will end.

Buyers on the other hand will always have a way into eBay support.