Concerned about buyer

[jpf0390]

I'm new to selling on ebay so I may be paranoid but something doesn't feel right about this buyer. 

I sold an item to this buyer on 8/3 for the buy it now price of $379. I look at their account and it was made that day and had under 100 page views and no other buying history. 

At this point im slightly concerned and send an email to the buyer thanking them for the purchase and that I'll be sending the package with signature confirmation and ask if they'll be available to sign for the package. I haven't received a reply to that. 

I then Google the name and address of the buyer. The address pulled up and 2016 county records list it as vacant. The name returns no social media hits, and the address and name have no history of association. 

At this point I sent another email asking again if they're aware they will need to sign for the package and still haven't gotten a response back. 

I understand this is definitive evidence but it smells fishy. Their payment still hasn't cleared and im hoping it doesn't so I can file an UID and close this out. 

Am I being paranoid ? Any advice would be appreciated for this situation. 

Thanks guys.

[d-k_treasures]

Those smoker grills are really neat, but I wonder how they bind the wood together? You would think it would be a different process than regular pellets for heating.

But I still miss my 55 gallon drum smoker I had in TX where I used it many times for doing brisket.

[southernfriedbelle]

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@jpf0390 wrote:

I appreciate the write-up. Everyone here has given solid advice and perspective that I couldn't get without asking, my main concern was the same day as purchase account creation. You did point out it is a vast community of users and that could have been a browser turned buyer that I'm scaring off. I'll lay off the emails, wait for payment, and send it to the paypal address as many have suggested.

FYI I have not receive payment, and I'm averaging and email a day. So two. 

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I wouldn't send any more emails. If you haven't already done so, activate the Unpaid Items Assistant in your seller preferences and be sure to check the box making it applicable to all listings. If he hasn't paid within 48 hours of the time he committed to pay, an Unpaid  Item Case will automatically open, and if he pays within 96 hours from the case opening, it will close. If he doesn't pay, he'll get a strike, and you can close the case with no negative impact.

That said, I recently wanted to buy something using PayPal Credit, which I had to open and manage under a different User ID ages ago, since I have an eBay MasterCard. I had to open a second eBay account to make that one purchase. Fortunately, I had been in contact with the seller previously, and was able to notify him of what was going on. So, all that to say there could be any number of valid reasons why his account is new.

Or not. Tough call.

[southernfriedbelle]

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@tdumonde2014 wrote:

If you look at the feedback received as a seller, they have three, two positives and one negative. This translates to 67% as a seller. Not an ebay percentage per se, but just their overall percentage.

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I do see your point and agree that it's valid. I just didn't want everyone to hone in on that and start bashing the seller, which is why I jumped to her defense, a little hurriedly. It's definitely a two-way street and 0 feedback of course trumps negative. 😊

[southernfriedbelle]

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southernfriedbelle wrote: 
 I recently wanted to buy something using PayPal Credit, which I had to open and manage under a different User ID ages ago, since I have an eBay MasterCard. I had to open a second eBay account to make that one purchase. 

 Sorry, that  should have said "since I have an eBay MasterCard already associated with my primary PayPal account, which is the one connected to eBay "

Someone may know a way around this, but I could not figure it out. Back when PayPal Credit was still Bill Me Later, it was never an issue, but I haven't been able to select PayPal Credit as a payment method and complete a purchase on eBay since the change. Opening the second account on eBay and associating my second PayPal account under which I manage the PayPal Credit Account was the only workaround I could figure out.

[Anonymous]

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@bubbleman2010 wrote:

What ebay displays covers nothing finacial it has to be shipped to the address on the paypal payment to be protected from finacial loss....

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I just wanted step in and clarify that the address provided at the time of checkout on eBay is the address that will appear in the PayPal transaction. I just made a purchase to double check this and used an address that is not on file for PayPal - the address in the transaction is what was provided on eBay.

Additionally, while PayPal does not have access to eBay messages, eBay would be able to protect a seller who ships to an address a buyer provides via messages. This can come up at times where a buyer forgot to change the address before purchase. If you are not comfortable shipping to this address, you can cancel the order and have them repurchase with the updated address. The choice is yours in that situation 🙂

[mam98031]

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@Anonymous wrote:

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@bubbleman2010 wrote:

What ebay displays covers nothing finacial it has to be shipped to the address on the paypal payment to be protected from finacial loss....

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I just wanted step in and clarify that the address provided at the time of checkout on eBay is the address that will appear in the PayPal transaction. I just made a purchase to double check this and used an address that is not on file for PayPal - the address in the transaction is what was provided on eBay.

Additionally, while PayPal does not have access to eBay messages, eBay would be able to protect a seller who ships to an address a buyer provides via messages. This can come up at times where a buyer forgot to change the address before purchase. If you are not comfortable shipping to this address, you can cancel the order and have them repurchase with the updated address. The choice is yours in that situation 🙂

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Yes, thank you for the great post.  

But to be perfectly clear here, IF a buyer uses M2M to notify a seller they need the item shipped an address other than the one that appeared on the payment notification from PP, while they will be covered in Ebay, they would NOT be covered if the buyer filed an INR in PP.

[jpf0390]

Thanks Belle, no return contact from buyer. Still unpaid after sending out a reminder. I've opened an UID claim, just waiting on resolution. 

[a_c_green]

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southernfriedbelle wrote: 
I wouldn't send any more emails. If you haven't already done so, activate the Unpaid Items Assistant in your seller preferences and be sure to check the box making it applicable to all listings. If he hasn't paid within 48 hours of the time he committed to pay, an Unpaid  Item Case will automatically open, and if he pays within 96 hours from the case opening, it will close. If he doesn't pay, he'll get a strike, and you can close the case with no negative impact.

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I don't believe activating the automated Unpaid Item Assistant now will have any effect on existing payments pending, only on new ones. The OP will need to open the UPI manually in this case, although it's definitely useful to have the automated assistant ready and waiting to start up on future ones.

[sg51]

Summary: when shipping a paid item using ebay labels, there is no reason for seller to "check" the provided address anywhere.  

If there is some different address to be found, the provided address is supreme.

[d-k_treasures]

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@mam98031 wrote:

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@Anonymous wrote:

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@bubbleman2010 wrote:

What ebay displays covers nothing finacial it has to be shipped to the address on the paypal payment to be protected from finacial loss....

---

I just wanted step in and clarify that the address provided at the time of checkout on eBay is the address that will appear in the PayPal transaction. I just made a purchase to double check this and used an address that is not on file for PayPal - the address in the transaction is what was provided on eBay.

Additionally, while PayPal does not have access to eBay messages, eBay would be able to protect a seller who ships to an address a buyer provides via messages. This can come up at times where a buyer forgot to change the address before purchase. If you are not comfortable shipping to this address, you can cancel the order and have them repurchase with the updated address. The choice is yours in that situation 🙂

---

Yes, thank you for the great post.  

But to be perfectly clear here, IF a buyer uses M2M to notify a seller they need the item shipped an address other than the one that appeared on the payment notification from PP, while they will be covered in Ebay, they would NOT be covered if the buyer filed an INR in PP.

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And that should be brought front and center, considering the buyer has at least 2 bites of the apple, and 3 if they paid by CC.

Lose an INR in ebay? Just go to PP and file one and win if a seller changes the address to what is in ebay messages.

[mam98031]

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@sg51 wrote:

Summary: when shipping a paid item using ebay labels, there is no reason for seller to "check" the provided address anywhere.  

If there is some different address to be found, the provided address is supreme.

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While 99.99% of the time, you are correct.  If there is a glitch or if there is some other issue and IF the address on the PP payment does not match what is in Ebay, the buyer MAY have a problem.  If the seller has to depend on the seller protection in PP, they HAVE TO ship to the address on the PP payment if they want to be covered in PP.

In this case, they would be FINE in Ebay.  

I'm not sure what you mean by "provided address".  Provided in Ebay or provided in PP IF there were to be a difference?  If you are suggesting that the "provided" address in Ebay will cover you as a seller, you ARE partially correct.  It WOULD cover you in Ebay.  As the Ebay rule states you can use the Ebay address on the purchase OR the PP payment notification address [if they were to be different] and Ebay would consider the seller shipping to the correct address.  The same is NOT true in PP.  PP's rule is you MUST ship to the address on the PP notification IF you want to be covered under PP's seller protection.

With the way Ebay and PP handle the address nowadays, the chances are really slim that the addresses would not match.  So really we don't have to worry about this as much anymore since they have revised the program to be more consistant.  

[mam98031]

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@d-k_treasures wrote:

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@mam98031 wrote:

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@Anonymous wrote:

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@bubbleman2010 wrote:

What ebay displays covers nothing finacial it has to be shipped to the address on the paypal payment to be protected from finacial loss....

---

I just wanted step in and clarify that the address provided at the time of checkout on eBay is the address that will appear in the PayPal transaction. I just made a purchase to double check this and used an address that is not on file for PayPal - the address in the transaction is what was provided on eBay.

Additionally, while PayPal does not have access to eBay messages, eBay would be able to protect a seller who ships to an address a buyer provides via messages. This can come up at times where a buyer forgot to change the address before purchase. If you are not comfortable shipping to this address, you can cancel the order and have them repurchase with the updated address. The choice is yours in that situation 🙂

---

Yes, thank you for the great post.  

But to be perfectly clear here, IF a buyer uses M2M to notify a seller they need the item shipped an address other than the one that appeared on the payment notification from PP, while they will be covered in Ebay, they would NOT be covered if the buyer filed an INR in PP.

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And that should be brought front and center, considering the buyer has at least 2 bites of the apple, and 3 if they paid by CC.

Lose an INR in ebay? Just go to PP and file one and win if a seller changes the address to what is in ebay messages.

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As a seller, if that were to happen, I would report the buyer to Ebay.  I have no idea if they would actually do anything.  I know many posters would say they wouldn't.  But unless you have had this happen, it would just be a guess and not based in fact.  There is a rule against a buyer filing a claim in Ebay and then filing one in PP.  Since I've never had this happen I do not know what the outcome would be.