Caution in using Ebay's AI description tool

[sankvondie]

So I've been using this one button tool to generate descriptions on my items and allow more keywords to be searched, unfortunately one of the downside is that it will hallucinate and as human beings I don't check it word for word all the time and lead up to this situation where I am pretty sure the buyer is clearly taking advantage of this AI mis-description and trying to cause trouble for long time reputable sellers.  I had a collectible figure posted for sale and of course it will always comes in detail with pictures, however the AI description in this case added in another figure that comes with this figure in the description which cause the buyer to keep sending me messages and calling me a liar even after I said I don't have this other figure and offered full refund.  The buyer then proceeds to open a return request but to just asking me to send him this other figure that I don't have.  I have reported the conversation multiple times to Ebay and hopefully they can see what's going on here and stop this particular buyer from harassing other sellers.  By the way this buyer's account is recently created and only has a few ratings, and the profile picture is that of a joker, go figure!

[kensgiftshop]

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@sankvondie wrote:

Thanks for the feedbacks, for sure I am partially at fault here for using this flawed tool, but also just point out that this is new way that malicious buyer will exploit, and with the amount of fees ebay is charging and making off seller these days I do sure hope that they will stand on the right side of things and not just cater to buyer satisfaction.  

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Buyer didn't receive what you advertised and you want Ebay to take your side?

[sankvondie]

So I apologized, offered a full refund in the conversation, the buyer opened a return request which I approved, but insist on me sending him the item which I don’t have, using names and offensive languages by calling me a liar, what would you do in this case? Continue bending over backwards for the buyer?

[a_c_green]

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@sankvondie wrote:

Hi a_c_green, thanks for the comment and for sure I posted on here as a caution since I am sure there are other sellers like me that will blindly take advantage of this tool.  I assume you are from the Ebay customer service, since it seems like you have access to my conversations? 

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No, this is a community forum of other eBay members. If you do see an eBay staffer posting here (there are about four Community reps), their post will have a colored rule around it and eBay logos identifying them. I'm just going by what you have told us here so far.

While it's true that AI has problems with hallucinations, in this particular case I think it was thrown off by the Item Specific mentioning Michelle Obama as the First Lady, and it assumed for the purpose of generating a description (as guided by the Item Specifics) that the listing was for two dolls and not just one.

[fern*wood]

If I was receiving that type of message after handling my mistake, I would just delete them and do nothing. I believe if you put them on your blocked bidder list any further messages may be blocked too.

[jonathanbrightlight]

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@sankvondie wrote:

So I apologized, offered a full refund in the conversation, the buyer opened a return request which I approved, but insist on me sending him the item which I don’t have, using names and offensive languages by calling me a liar, what would you do in this case? Continue bending over backwards for the buyer?

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You did not claim originally that your buyer called you names, although you did note that they called you a liar (and since your listing stated they would receive something they did not, that doesn’t seem like a surprise). If they used some type of slur, that might get the attention of eBay, but otherwise they expect buyers and sellers to be able to communicate. 

You do not have to bend over backwards, you can be firm that they need to return the item they received for a refund. You cannot truthfully continue to insist you did nothing wrong.

[chapeau-noir]

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@sankvondie wrote:

So I apologized, offered a full refund in the conversation, the buyer opened a return request which I approved, but insist on me sending him the item which I don’t have, using names and offensive languages by calling me a liar, what would you do in this case? Continue bending over backwards for the buyer?

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Just cease communication at this point. You made a mistake, that doesn't give anyone license to harass you after you've done your best to rectify it. 

[iamalwaysright]

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@sankvondie wrote:

Hi a_c_green, thanks for the comment and for sure I posted on here as a caution since I am sure there are other sellers like me that will blindly take advantage of this tool.  I assume you are from the Ebay customer service, since it seems like you have access to my conversations? If you read the whole conversation I did offered a full refund upfront and kept it professional all the way through, the buyer did request a a full refund through eBay however twisted in a different way if you read the conversation in detail.  

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Looks like you’ve been busted @a_c_green 😛

[a_c_green]

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@iamalwaysright wrote:

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@sankvondie wrote:

Hi a_c_green, thanks for the comment and for sure I posted on here as a caution since I am sure there are other sellers like me that will blindly take advantage of this tool.  I assume you are from the Ebay customer service, since it seems like you have access to my conversations? If you read the whole conversation I did offered a full refund upfront and kept it professional all the way through, the buyer did request a a full refund through eBay however twisted in a different way if you read the conversation in detail.  

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Looks like you’ve been busted @a_c_green 😛

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Well, I'm not hard to spot...

[broto_64]

Unfortunately your item's title, pictures, AND description must all match.
It's part of ebay's Money Back Guarantee.

Your buyer is in the right.

As for the rest of us sellers, most of us would never use AI, we've had extensive discussion on its unreliability.

[broto_64]

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@iamalwaysright wrote:

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Not checking the AI descriptions tell me that you will totally contribute to the machine uprising that's eventually going to happen.

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Sad, but true.
The real danger of AI is not AI itself, but all the players and collaborators.

[roccotacodad54]

   Yes I read an interview with one of the early developers of AI. When asked about the future of AI he said something to the effect of--be afraid--. He had serious concerns that there will be abuse. That proper safeguards aren't being put in place.

   AI in of itself may be dangerous in time. I read where once when they introduced two computers so equipped. One of the first things they did was try to invent a language no one else could decipher. Scary.....

[broto_64]

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@roccotacodad54 wrote:

   Yes I read an interview with one of the early developers of AI. When asked about the future of AI he said something to the effect of--be afraid--. He had serious concerns that there will be abuse. That proper safeguards aren't being put in place.

   AI in of itself may be dangerous in time. I read where once when they introduced two computers so equipped. One of the first things they did was try to invent a language no one else could decipher. Scary.....

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Yes but it never goes anywhere, because it can't.
AI's potential is limited, and it's intelligence truly is artificial just like it says.
It isn't human in its ways, it's ultimately a computer that can't think outside its limitations.
There is no Sarah Connor with our version of AI.
Now Quantum computers, if that pipe dream ever takes off (which I highly doubt too), yes that could have serious implications with AI but that's a huge IF.

[steve_stuff]

At this point in time I'm pretty sure that AI really means "Amazingly" or "Always" Inaccurate. 

[carre8866]

Pretty sure eBay tells you it's in beta and to make sure to read over everything...100% on you.

[roccotacodad54]

"It isn't human in its ways, it's ultimately a computer that can't think outside its limitations."

   Give it time. After all some AI works by learning from what it has experienced, just like humans do, no? It's learning to make decisions, no (chess)?

   Sorry but I am skeptical of AI being trusted going foreward in time.

   The implications of AI making decisions that could affect our lives in a negative manner is of concern to many in the field. Some police departments already rely on AI to fill out incident reports based on feeds from body cams. What if AI decides certain information isn't pertinent?

   I agree with them...............................