I just purchased the basic store subscription yesterday and of course, I have a buyer make a purchase, then ask me to cancel the order, saying. the purchase "won't make it in time." Buyer is from Los Angeles, I'm in Wyoming. The method of delivery is plainly stated, as is my no return policy on this item. I hadn't even got my store set up yet. I still haven't. I'm trying to figure it all out and I'm trying not to make mistakes, although I know they will happen. So, a number of questions arise from this scenario. I don't mind granting the cancellation, although it doesn't necessarily make me happy. However, I'm new to the game here and I don't want negative feedback. I don't understand how a purchase is made by an adult and only then do they realize the item will not arrive in time. I buy things online daily and the first thing I look at is price, where the item is coming from and the estimated arrival, of course. eBay policy says I don't have to grant the cancellation. This has kept me up all night worried and it's a $30 transaction. I don't want any defects on my account and I just moved up to the store as I made the decision to commit to doing this. It's probably not a big deal, but part of me wonders if the buyer completed the transaction and found the item cheaper after he paid for it. There was no personal message. The request said, "Won't make it in time." That's all. No e-mail...nothing. I understand making a mistake, but if that's me, I'm emailing the seller personally and I'm going to apologize for the inconvenience, probably buy something else from them to make up for it and show a lot of gratitude if the seller grants the cancellation. This buyer has messed me up oin my first day. I barely have my profile in the works as far as logos and banners and such and am trying to figure out how this works. I'm inclined to print the label and photograph every step to show the item being shipped as described so if the buyer does initiate a return I have a leg to stand on. This seems like a lose-lose situation for me, not only concerning my reputation as a seller, but it also looks like I'm going to actually lose money if I grant the cancellation. Any advice is greatly appreciated. Thank you!
Mike
