mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@ise710 wrote:
@mam98031 wrote:How refunds work
When you offer your buyer a refund, the amount will be paid from the total of your Available, Processing, and On hold funds. If you don’t have enough funds to cover the cost of the refund, the amount will be paid from your linked checking account or an on-file payment method.
- For example, if you issue your buyer a $100 refund and only have $80 in Available, Processing, and On hold funds, your payout checking account or on-file payment method will be used to fund the remaining $20
https://www.ebay.com/help/accepted-payments-policy/default/payment-methods-policy?id=5182
We already know that that example to support "How refunds work" is a work of fiction.
Why? Because you don't need $20 more to cover the shortage.
Clearly not everyone knows this which is evidenced by the existence of this thread and the posts on it.
As to the $20, that is for the example used in the policy, NOT what is going on for the OP or anyone else on this thread that I remember them stating.
So if there is a shortage on the Seller's part, how is it that you think Ebay should get paid for that money?
@espresso_warehouse wrote:
@mam98031 wrote:
@espresso_warehouse wrote:
@systemdecor wrote:Quick questions about canceling an order from a buyer. The buyer bought an item yesterday from me and decided to cancel the order this morning.
When I try to cancel the order this morning, it would not let me cancel the order. It asks me to add a credit card. Why would I need to add a credit card when the money should come from the buyer???
But the money that the buyer paid yesterday is still showing "Processing". Does that mean when the money is released, I can cancel the order and the buyer will get the refund?
I have been selling on ebay for about 8 years now and have never seen this before. It use to be so easy to cancel and order with a click of a button, now things are getting more difficult to cancel and order. Bad experience for the buyers and sellers.
Thanks for any advice!They will hold the cancellation hostage until you give them a credit card. The issue here is that cancelling the transaction costs you 30 cents on top of all the other fees and whatnot. So where does that 30 cents come from?
Your credit card 🤣
Since they are refunding the buyer in full, they really want their 30 cents and seem to be prepared to hold the cancellation hostage until you comply.
It's a newish thing. It's also supposedly going away with the next update but who knows.
Per-order fee credit for cancelled transactions
Currently, eBay keeps a $0.30 per-order fee when an order is cancelled due to a buyer request. This is in line with fees that other marketplaces and third-party payment processors apply in similar buyer cancellation cases. We're excited to announce that starting March 1, 2022, eBay will refund the entire final value fee, including the $0.30 per-order fee, when you approve a buyer’s cancellation request. We recognize that buyers may cancel transactions for various reasons at no fault of the seller and we want to support you by refunding 100% of the final value fee.
https://pages.ebay.com/seller-center/seller-updates/2022-winter/business.html
You aren't wrong. Through our back and forth I had not taken into consideration that both you and the OP are Casual Sellers. As I previously explained if you don't have the sales history to support that there would be funds to cover everything in a couple of days or so, they will look to your back up funding source or your Checking account for funding. That seems to be what is happening to the OP and likely what happened to you in the past.
This would change as you build up a sales history.
Bwahahaha. For 30 cents mam? Really? When all else fails put people on the defensive. The subtle cut downs. Got to love it. More to do with you having a store and paying them for a bunch of services...than my 'sales history' selling personal items at a loss.
My history is that of a high dollar amount in sales and always sending out what I promise on time. All personal items, all sold at a loss. Back to the subject;
This 30 cent thing is trifling, pathetic and completely inappropriate.
But the bigger problem, holding a thousand dollar, buyer requested cancellation hostage over 30 cents is unethical for anyone's account. I don't care how small of an account. I'd posted about this previously in another thread but the 'posting ID' crowd either ignored it or claimed it was fake. I'm glad you guys are able to run your stores. Just because someone selling bags of candy for $9 a pop 'has never had any problems' doesn't mean what I'm saying is fake when my main items are far more expensive than that.
I really need to stop coming here.
That comment shows me that you don't understand what a store fee is actually for.
It is a problem that will resolve itself in a couple of weeks for this specific issue when doing a Cancellation when the buyer requests it. So I'm not sure how much time complaining about it is warranted now since Ebay is resolving the issue.
Yes we have millions of Casual Sellers that function as you do. It is the way it is supposed to be that way.
Holding WHAT $1000? If it is the $1,000 you just refunded to the buyer without having anything in Available Funds, then of course the Pending funds would cover almost the entire refund.
Or are you talking about holding your funds because you fall under the rule for a returning seller after 90+ days away from selling. If so, once the buyer payments clear, it enters Available funds but it won't transfer until you complete the requirements of the rule.
I can only speak to this thread. And ONLY you have said anything about your posts being fake or untrue. No one else has. So that is clearly an issue for you to resolve.
As for a seller having a Store. Because you don't understand what that really means, you seem to think it means far more than it does. If you'd like more information on the facts of what it means to have a store, I'd be happy to share that with you.
I borderline called you NOTHING except for what I said exactly. I have REPEATEDLY told you that I never called you a liar nor said your story was not true. You are the ONLY one insisting I did. There isn't much I can do about that.
I don't have any desire to sell bags of candy either but some sellers do and quite successfully.
Oh lets take a step back. Nothing I've posted was trying to talk you or anyone else into getting a Store. I could care less if you have one or you don't. But what you have previously stated about a seller that has a store clearly shows you have some misunderstanding as to what it means to have one or the value of paying for one. That is what I've said. You are intentionally twisting the conversation.
The diversity of Ebay is what makes it a great place to shop. I've never in any post here or elsewhere suggested anyone should follow in my footsteps. I've a firm believer in walking in your own. Raised my kids that way too.
I'm not being condescending either. But it does seem as if you are spinning things in an effort to create conflict where none is needed.
@fern*wood wrote:Mam--you got candy???
I'm going to look into that @fern*wood . I've heard it can be pretty profitable. 😍
@espresso_warehouse wrote:
@kensgiftshop wrote:
You're considered a new seller and your funds will be held.
While the funds are being held, you have to cover the refund.
While the funds are being held, you have to provide a way so Ebay can refund the buyer.
Once the buyers payment is released, the funds will be sent to the checking account you provided.
That's not what is happening here.
They want a card to charge their 30 cent fee. They will hold the cancellation hostage until they can charge their extra 30 cents to a credit card.
It is what is happening for the OP. And yes as I've previously explained to the OP because they don't have a sales history they are going to be required to cover the fees that are not paid. Whether it is 30 cents or $30 the requirement would be the same.
