Can I ask Ebay to step in regarding incorrect negative feedback according to me

[betterthanthebest4you]

Hello ,

I received negative feedback because the buyer is not satisfied with the quality of the item.

I've sent him a few messages so far , but no response .

I am not sure if I have to call Ebay , because I can't find any option to contact them anywhere.

And can they do something , because I have a refund policy , but buyer hasn't answered yet..

Thank you for your help.

[pikabo-icu]

How in the heck can we expect buyers to get this right when we can't even agree on it here...

HAVE MERCY! 

[pingpong517]

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@phcd1 wrote:

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@sg51 wrote:

Ebay's feedback rules for buyers:

Please make sure that your comments are fair, based in fact, and relate to the specific transaction for which you received the feedback request.

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The TRANSACTION, not the product, you're correct.

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i believe you are tring to narrow the  word "transaction" ...face it it means all parts or the sale..the item the shipping, the emails if any, the speed you answered a quation, your tone in the email, the package and how it was packed, if it came in an Amazon box, was it broken/ etc etc etc... so the quality of the item CAN and Does come into FEEDBACK... 

and maybe there could should be a different place, but there isn't and the actaul "item" does come into an OPINION ... ...

[pingpong517]

we need a "JUDGE JUDY"

[pikabo-icu]

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@pingpong517 wrote:

we need a "JUDGE JUDY"

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ROFL Agreed... 

[18704d]

"So you can go to a restaurant and order a steak that was infested with bugs. Don't complain, the service was good, but the product was terrible. Give the restaurant a positive rating so others will not know the steak was infested. There is no need for separate product reviews.

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Very poor analogy.

The OP didn't send an item which has Visible Damage or Infestation, which Lessened it's Quality from what is normal for the item.

Go to a restaurant, they give you a factory sealed can of Coca Cola, and it's .. spoiled.. or whatever.

The Yelp review shouldn't be on Coca Cola's Atlanta bottling facility's quality control.

Right?

Lynn

[18704d]

Perhaps we should give poor reviews of car dealerships

that sell automobiles with hidden defects from Detroit, that haven't formally been recalled yet.

Lynn

[pikabo-icu]

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@18704d wrote:

"So you can go to a restaurant and order a steak that was infested with bugs. Don't complain, the service was good, but the product was terrible. Give the restaurant a positive rating so others will not know the steak was infested. There is no need for separate product reviews.

-----------

Very poor analogy.

The OP didn't send an item which has Visible Damage or Infestation, which Lessened it's Quality from what is normal for the item.

Go to a restaurant, they give you a factory sealed can of Coca Cola, and it's .. spoiled.. or whatever.

The Yelp review shouldn't be on Coca Cola's Atlanta bottling facility's quality control.

Right?

Lynn

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I agree it's a poor analogy..

The review would be Great food/Rotten service.

------ Not at you Lynn; 

If you order a gorgeous diamond ring and it's perfect, great price etc but the seller tossed it in an FRE & took 8 days to mail it, would you give them 5 star FB for the bargain on the lovely diamond? 

[18704d]

"If you order a gorgeous diamond ring and it's perfect, great price etc but the seller tossed it in an FRE & took 8 days to mail it, would you give them 5 star FB for the bargain on the lovely diamond? 

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Hi!

Thank you.

Ok... 8 days is bad... not 5 Stars.

Except.. only if

I could greatly profit on future purchases (I resell)

by buying More at .. what?  .. 1/3 of actual value?

and I can make money by.. keeping them happy

Not giving them a poor review.

Lylnn

[sg51]

The Yelp review shouldn't be on Coca Cola's Atlanta bottling facility's quality control.

Right?

The yelp review should accurately describe patron's impression of the entire meal. 

Ebay feedback should accurately describe buyer's impression of the entire transaction.

Ultimately, it doesn't much matter what board posters think.  Ebay allows "opinions about the transaction", and they clearly allow, even encourage, opinions about the stuff.

[sg51]

Perhaps we should give poor reviews of car dealerships

that sell automobiles with hidden defects from Detroit, that haven't formally been recalled yet.

Were you around when Yugos were being sold?

Those dealerships were getting poor reviews, and deserved them.

[phcd1]

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@Anonymous wrote:

I'm kind of in the middle here.  Sellers should not be negged because the buyer didn't like the way their dvd movie ended or the poor plot line in a book, but if the dvd arrives broken or the dust cover of the book is ripped, this isn't just a product review. 

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That is clearly SNAD.

[Anonymous]

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@18704d wrote:

"I'm kind of in the middle here.  Sellers should not be negged because the buyer didn't like the way their dvd movie ended or the poor plot line in a book, but if the dvd arrives broken or the dust cover of the book is ripped, this isn't just a product review. 

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But in the OP's situation, it appears the item was received As Described

and in New condition, as made by the manufacturer.

The buyer didn't like the manufacturer's quality.

I see the difference.

THanks,

Lynn

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Hmmmmmm  I'm not certain the item was described as going to turn your tush into looking like Papa Smurf's tush.   Hopefully the OP can get the buyer to respond and they both can get an amicable resolution.

I'm not trying to be harsh on the OP, but it looks to me like he is a drop shipper that has never even seen most of the stuff he is selling.  I think a few dings here and there are to be expected when you've never had eyes on your product and you don't know the quality.  YMMV

[Anonymous]

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@phcd1 wrote:

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@Anonymous wrote:

I'm kind of in the middle here.  Sellers should not be negged because the buyer didn't like the way their dvd movie ended or the poor plot line in a book, but if the dvd arrives broken or the dust cover of the book is ripped, this isn't just a product review. 

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That is clearly SNAD.

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Sure, that's an easy one, but this one is more ambiguous.  If the seat weren't comfortable to the buyer, that is definitely a product review... The seller really isn't responsible to the meeting of the buyer's tush and the seat and how well they mesh.  But here is a product the OP has most likely never seen and the quality was such that it turned part of the buyer blue.  I think sellers have a duty to know what they are selling.  Once again, this is the danger of drop shipping.

[rolenboy01]

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@pingpong517 wrote:

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@phcd1 wrote:

---

@sg51 wrote:

Ebay's feedback rules for buyers:

Please make sure that your comments are fair, based in fact, and relate to the specific transaction for which you received the feedback request.

---

The TRANSACTION, not the product, you're correct.

---

i believe you are tring to narrow the  word "transaction" ...face it it means all parts or the sale..the item the shipping, the emails if any, the speed you answered a quation, your tone in the email, the package and how it was packed, if it came in an Amazon box, was it broken/ etc etc etc... so the quality of the item CAN and Does come into FEEDBACK... 

and maybe there could should be a different place, but there isn't and the actaul "item" does come into an OPINION ... ...

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So if someone emails me about a product and I don't like their line of questioning and give them a curt response or I get a message I don't see because of ebays flawed message system and they buy the item and leave me a negative feedback because of those reasons you think that's fair and should stick?

[Anonymous]

Negative feedback containing opinions about product quality are next to impossible to get removed, in my experience.  Try to work with the buyer to resolve their dissatisfaction.  Hopefully they will respond to your messages.

I once got a quality-related negative feedback a few years ago.  The buyer was pretty specific in his feedback about how the item failed to perform as expected.  So I did further research and questioning, and sought the advice of other tech-savvy associates.   It was agreed that the buyer could be right, so we dropped that item from eBay.  Shortly thereafter, we sourced a far superior quality item from a different manufacturer.  

Since making that change, we had nothing but positive feedback and hundreds of happy customers.   The buyer ultimately wanted to revise his feedback, but by that time, it was too late.   So I had to live with that neg for a year.  But it didn't bother me too much, since that incident led to better opportunities.