Can I ask Ebay to step in regarding incorrect negative feedback according to me

[betterthanthebest4you]

Hello ,

I received negative feedback because the buyer is not satisfied with the quality of the item.

I've sent him a few messages so far , but no response .

I am not sure if I have to call Ebay , because I can't find any option to contact them anywhere.

And can they do something , because I have a refund policy , but buyer hasn't answered yet..

Thank you for your help.

[vintagecraze50]

The bitterness of waiting 1 month for a product to arrive , if it arrives at all, lol, along with the poopr quality is THE BEST.

[pingpong517]

you can, BUT they won't remove it..it is an opinion and probably fair...and doesn't violate any policy..

you are stuck with it. think of it as breaking up the green ones.

[pikabo-icu]

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@couldabeenworse wrote:

Selling low quality goods is poor performance - and exactly the kind of thing future buyers would like to know about.

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Misinformation gets perpetuated but it's still misinformation. 

[sg51]

Some people believe that poor yelp restaurant reviews are limited to complaints of poor service, and not about low quality food.

Those people would be the restaurant owners, not the restaurant patrons.  Patrons care about both when selecting a restaurant.

[phcd1]

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@sg51 wrote:

Ebay's feedback rules for buyers:

Please make sure that your comments are fair, based in fact, and relate to the specific transaction for which you received the feedback request.

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The TRANSACTION, not the product, you're correct.

[phcd1]

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@pikabo-icu wrote:

Feedback is about the TRANSACTION, the buying experience, aka seller's performance.

Speed of handling, shipping, packing etc...

Product Reviews are for PRODUCT REVIEWS.

Seller's can't help it if the buyer is unhappy because the color wasn't a specific aquamarine shade of blue or the fabric was itchy and caused a rash.  If the widget was cheap and broke day one- that's a manufacturing issue NOT the sellers's. 

DSR's give a hint to FB, there isn't one for "item quality."

That said; most CSR's wont remove it as they call it an opinion. 

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100% correct

[couldabeenworse]

I have no idea what world eBay merchants think they live in where customers aren't allowed to complain about the fact that they sell junk.

[phcd1]

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@sg51 wrote:

Some people believe that poor yelp restaurant reviews are limited to complaints of poor service, and not about low quality food.

Those people would be the restaurant owners, not the restaurant patrons.  Patrons care about both when selecting a restaurant.

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Note, its a "REVIEW" not feedback which is about the transaction.

OK, you forced me to look up policy, I hate doing that but, here it is:

http://pages.ebay.com/help/policies/feedback-ov.html

Note eBay says "Feedback is an open forum where members can leave comments about their experiences with their transaction partners", it says nothing about the product. Why does eBay shows product reviews on the same page then?

This wont change anything with the OP's problem, but it is fact in eBay speak.

[pikabo-icu]

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@couldabeenworse wrote:

I have no idea what world eBay merchants think they live in where customers aren't allowed to complain about the fact that they sell junk.

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Of course they can complain, they can leave a bad REVIEW. 

There is a product review available here on eBay. 

Look, I agree sellers shouldn't be selling junk BUT one man's junk is another man's treasure.

It's just FB isn't the place to complain about it. 

[18704d]

"Selling low quality goods is poor performance - and exactly the kind of thing future buyers would like to know about."

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I've said this before.

Sellers should not be negged because the buyer didn't like the way their dvd movie ended,

or the poor plot line in a book they bought here.

Lynn

[luckythewinner]

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@betterthanthebest4you wrote:

I received negative feedback because the buyer is not satisfied with the quality of the item.
And can they do something , because I have a refund policy , but buyer hasn't answered yet..

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Let me add my voice to the chorus of "no".  

There is no requirement that a buyer must to negotiate before leaving feedback. 

And if you have a refund policy, there is nothing preventing you from refunding. 

[Anonymous]

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@18704d wrote:

"Selling low quality goods is poor performance - and exactly the kind of thing future buyers would like to know about."

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I've said this before.

Sellers should not be negged because the buyer didn't like the way their dvd movie ended,

or the poor plot line in a book they bought here.

Lynn

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I'm kind of in the middle here.  Sellers should not be negged because the buyer didn't like the way their dvd movie ended or the poor plot line in a book, but if the dvd arrives broken or the dust cover of the book is ripped, this isn't just a product review. 

I'm not neg happy, never have been.  But if my rear end ended up blue because of the product I bought from a seller, they can bet they will hear from me.  I would give them a chance to make good on their blue bottom causing seat and if they didn't refund you can bet they would get a negative. 

Also, it really is up to the seller to do some QC on the product they are selling, that isn't the buyer's responsibility.  I'm trying to imagine how ticked off I would be if this seat ruined a $50.00 pair of pants.

I buy a pair of shoes - the brand runs small - not a seller issue

I buy a pair of shoes - falls apart next day - is a seller issue

Like I said, I'm kind of torn.  If I were the CSR and a seller called and asked me to remove that negative, would I remove it???  NO WAY

[18704d]

"I'm kind of in the middle here.  Sellers should not be negged because the buyer didn't like the way their dvd movie ended or the poor plot line in a book, but if the dvd arrives broken or the dust cover of the book is ripped, this isn't just a product review. 

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But in the OP's situation, it appears the item was received As Described

and in New condition, as made by the manufacturer.

The buyer didn't like the manufacturer's quality.

I see the difference.

THanks,

Lynn

[coolections]

@phcd1 wrote:

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Note eBay says "Feedback is an open forum where members can leave comments about their experiences with their transaction partners", it says nothing about the product. Why does eBay shows product reviews on the same page then?

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So you can go to a restaurant and order a steak that was infested with bugs. Don't complain, the service was good, but the product was terrible. Give the restaurant a positive rating so others will not know the steak was infested. There is no need for separate product reviews. The reason why they put it on the header is to make it easier for buyers to not have to wade through hundreds of feedbacks to find the "item" which they are purchasing. What if the seller only sold one ? The feedback about that one item would be lost and they buyer would never know about the product.  Again, feedback should be for the overall experience, good or bad. 

[parsimonyplace]

EBay also states that a buyer should contact a seller to resolve an issue prior to leaving negative or neutral feedback. I find in most cases, they immediately resort to the feedback. You will also find (by looking at their feedback left for others section) that those buyers are always the ones to complain about a shade being off, or that it didn't fit right (because, sure, we know exactly how something is going to fit your body- and why should you read the measurements provided when shopping for clothing online), or the all-time favorite "the material is itchy" (yeah....it's wool). All you can do is hope that other buyers look at the massive amount of positives and ignore the "Goldilocks" buyers that will never be satisfied with any purchase they make.