Buyer wants to return item over 30 days old

[cocahana]

Buyer purchased an item back on August 5, it was delivered to buyer on August 11.

Then on morning of September 11, buyer opened a return case. I received an email from eBay that my funds are also on hold.

Why is that? Between August 11 (delivered date) to September 11 is actually 31 days.

I have no obligation to accept the return right because it’s past 30 days but why does eBay have my funds on hold for this?

[kensgiftshop]

@cocahana 

They put a hold on the funds because a case was opened.

No, if it's been longer then 30 days, you don't have to accept the return.

If you deny the return, they can file a claim with their payment source and probably win.

[redmodelt]

And get all the money and keep the item. (claim with payment source)

[caldreamer]

Better to just "accept return" otherwise customer can "reverse credit card payment (keep item and your money).    

[dbfolks166mt]

     Based on the MBG if it has been over 30 days then you are correct you do not have to accept the return unless you specified a longer period of time for returns in your listing. However as others mentioned the 30 days does not apply for chargebacks which I believe can be filed as long as 90-120 days after the charge was made to the CC or bank. 

     If they had filed a charge back the decision would be 100% in the hands of the CC Company or bank and they almost never rule in favor of the seller nor to they require the buyer to return the item. Probably why it is becoming so popular as opposed to filing an eBay case. 

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[dhbookds]

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@kensgiftshop wrote:

@cocahana 

They put a hold on the funds because a case was opened.

No, if it's been longer then 30 days, you don't have to accept the return.

If you deny the return, they can file a claim with their payment source and probably win.

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I've never been sure if the 30 days was calendar or business days.............

[kensgiftshop]

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@dhbookds wrote:

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@kensgiftshop wrote:

@cocahana 

They put a hold on the funds because a case was opened.

No, if it's been longer then 30 days, you don't have to accept the return.

If you deny the return, they can file a claim with their payment source and probably win.

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I've never been sure if the 30 days was calendar or business days.............

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For the MBG it should be 30 calendar days.

[cocahana]

So if the buyer files a chargeback with their credit card company, will eBay then ding me? 

[kensgiftshop]

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@cocahana wrote:

So if the buyer files a chargeback with their credit card company, will eBay then ding me? 

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If they do a charge back and win, Ebay will pull the funds from your account and charge you an extra $20, plus the buyer will get to keep the item

[cocahana]

So if they file a chargeback, their credit card company will investigate this with eBay correct? If the credit card company doesn’t side with eBay, what will eBay do? Will they charge my credit card or bank on file?

[tdumonde2014]

Buyers win the vast majority of chargebacks. EBay will charge you an additional $20.00 if you lose the case. They will go after your primary payment source and a secondary source if needed.

[this*old*attic]

OMG, take the return an move on.

They can just as easily pop over to PayPal (180 days) or charge back on their cc (6 months).

On the 30 days MBG  they probably do it like banks. You don’t really get a 30 day late or even a 31 on longer months - they give you the calendar month and count it as a marks le ding on the first day of the new month. August is a 31 day month.

[kensgiftshop]

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@cocahana wrote:

So if they file a chargeback, their credit card company will investigate this with eBay correct? If the credit card company doesn’t side with eBay, what will eBay do? Will they charge my credit card or bank on file?

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Once a buyer files a charge back, it's between the buyer and the CC, Ebay is pretty much out of the picture and they won't do much to help you.

Credit card companes usually side with their customers. They are the ones paying the bills and they want to keep them happy.

[vintagecraze50]

Generally you are never out of the hot water for a return here for at least 90 to 120 days after an item is delivered to the buyer. That is so because if you refuse a retutn you are taking a change that this buyer will open a credit card dispute and get ther return that way and you do not want to go this route.  When a buyer files a chargeback you have no way of knowing how the card processor is going to rule in your case. Mostly they support their customer and will either award them a free item if you stubbornly refuse to allow them to return the item at that point. So tell your buyer to return the item and provide for them a free shipping label to print as buyers complain as well about having to pay to return something. There is no such thing as a genuine no return policy here in most cases.

[vintagecraze50]

On a general return case, CC companies will most likely not side in the merchants favor when a customer wants a return. Remember , they support the buyer not the seller, regardless of what ebay may try to present for you. This is a simple return request which you should honor and getting a CC company involved with do you no good.