Buyer requested return before shipping

[rindigo]

Sorry for the repost, my question was buried in another thread.

A buyer paid the item, but immediately requested a return, citing he used a wrong card and will buy with another card. I haven't shipped the item yet. Which option should I choose for the return:

"Accept the Return", or "Give a full refund"?

I plan to re-list the item, but block the buyer. But would like to know how to properly proceed with the return request. I have never done it before. Thanks all again!

[mtgraves7984]

The buyer has nothing to return. You should cancel the order, citing 'Buyer requested'. Then you'll be able to get your FVFs back and relist the item. Good luck.

[rindigo]

Can the buyer leave me negs if I cancel?

[rindigo]

And I don't know how to cancel it now. The only option I see is respond to return request.

[donsdetour]

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@rindigo wrote:

Can the buyer leave me negs if I cancel?

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And why would they do that if they requested it???

[loveyourimagination49]

The buyer needs to close the case on their end and then you will be able to cancel. Why block them, they said they used wrong card. It happens.

[donsdetour]

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@rindigo wrote:

And I don't know how to cancel it now. The only option I see is respond to return request.

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Check order details and see if the option is there..

[pjcdn2005]

In the return request just 'give the full refund'.   They should have just asked for a cancellation but since they didn't, finish the return process by refunding them.

[stuff4divas]

here is the link for instructions >

https://www.ebay.com/help/selling/getting-paid/cancelling-transaction?id=4136

[fern*wood]

I would respond to the return by issuing a full refund.  That will close the case.  Then if you wish to block it is up to you.  Based on your other thread, they did seem to cause issues.

[loveyourimagination49]

Good catch!

[rindigo]

This buyer has been a hassel all the way. Requesting delay of payment, multiple rounds of additional pictures, changed mind multiple times when he's going to pay, , requested immediate shipment on weekend if he pays,  all *after* the sale. I have been accommodating, but have enough now. 

I will issue full refund and block. Thank you all for the help.

[janet9988]

I would accept the return and see what they send you.🤣

[705-jvs-den]

Sad thing is he can leave you negative feedback after everything is done and said