Buyer "Ordered by mistake and didn't know how to cancel" Scam?

[golfwrxbarrysanders]

Buyer buys a 900 dollar thing. I ship it out. The night before it is set to arrive, he/she starts a return saying,"Ordered by mistake and didn't know how to cancel"  He never tried to contact me by email or anything. It is too late for me to intercept it. Is this a scam?

[bonjourami]

If he refuses the pkg it will be returned to you.Did you use signature confirmation?

[kensgiftshop]

If they already filed for a return, accept it and wait and see if they ship it back.

[caldreamer]

No way to know in advance if this is a scam (although it sound fishy to me).    Since it is too late to intercept package...customer can try to "refuse delivery" or "open case" and return item for refund.

If customer opens "not as described" case (you will be forced to refund (purchase price + shipping BOTH ways).   Some customers use this method as a way to get "free stuff"  (hoping Seller doesn't want to pay for return shipping).

[redlinear]

Dear Buyer, This item was shipped out a few days ago. It's too late for me to cancel or stop the shipment.
When it arrives to you, just return it to:
Address
Address
Address

[siamjane8]

this happens occasionally....it still boggles my mind how on ebay you can start a return before you even receive the item..... You should be able to request a cancellation up until it is shipped and then you should not be able to return until you actually get the item.

[dolcetreasures]

I would try to get them to “return to sender”…. Then the ball is in your playing field. 

[golfwrxbarrysanders]

No signature. I'm thinking there is a 20% chance he sends back something else in the box

[thecosmeticswholesalersllc]

Always require a signature on and shipment over $750.  

From the eBay help pages

Seller – When should I purchase signature confirmation in order to be protected against an item not received case or a payment dispute?

If the order has a total cost (including shipping costs and any taxes) of $750 or more, you're required to purchase signature confirmation to be protected if a buyer reports an item not received or opens a payment dispute.

[itsjustasprain]

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@golfwrxbarrysanders wrote:

No signature.

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Oh jeez...

Okay - tell him to mark it as Return to Sender and hand it back to the post office unopened. If he is honest he will do that. Tell him you will refund as soon as it is received back at your place. Do not make any mention of having him file a claim.

On the bright side - failing to add Signature Confirmation to a package over $750 is only critical if he is filing an Item Not Received claim and so far he has not done so. It does not look like he would as he is not disputing the (impending) delivery.

[stainlessenginecovers]

You have 30 day returns so just tell them to open a return. (maybe they won't?).

No sig? Ouch! 

[aproudparent2010]

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@golfwrxbarrysanders wrote:

No signature. I'm thinking there is a 20% chance he sends back something else in the box

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Even if they do accept the package they can claim INR and win because you are required to put signature when $750+

[sextons-sweet-deals]

No signature! What does your buyers' profile look like? Did you check all their feedback and Google map / satellite their address?

Note: I see they say that they don't know how to cancel. That can be a game play. I would not do anything until they open a return case. They might be one who has abused the system and cannot open a case / claim. 

I could not afford selling something of that high value and shipping it. Pick-up only and pay then after buyers' inspection an approval. 

I don't see you getting the set back and if you do, there will probably be a couple pieces missing. I hope I'm wrong. Please keep us updated. 

eBay only goes by tracking number on returns. They do not give the seller the return tracking number so they can track. There is not weight and dims information. This is the reason we all see so many sellers post about they never received the item back, but eBay says tracking shows delivered, case closed, and buyer has been refunded.  

[sextons-sweet-deals]

Signature required is so cheap for some seller protection / insurance and yet, so many won't use it. 

[wastingtime101]

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@golfwrxbarrysanders wrote:

The night before it is set to arrive, he/she starts a return saying,"Ordered by mistake and didn't know how to cancel" 

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Hi @golfwrxbarrysanders . As @kensgiftshop said, accept the return and wait to see if they ship anything back.

Going forward you do need sig conf when total (item+ship+tax) hits that $750 mark, so you lucked out the buyer filed a return request which means they can no longer file a non-receipt claim through eBay.